Quest Diagnostic

I give 1 star because the blood draw itself is usually uneventful. But staff are consistently rude, lack any concern for (perhaps ill??) patients, seem to find their only satisfaction in being mean-​spirited and unhelpful. I have never seen a smile or a glimmer of warmth. One visit I just refused to get up from the blood draw chair after being told they couldn’t find my paperwork. HA!, a senior citizen sitting in at the blood draw center — my missing paperwork was found. I can only assume staff are underpaid and overworked because I can’t believe staff are chosen here for their lack of courtesy.

Worst company ever. The receptionist/​phlebotomist was the worst. I leave my doctor and immediately go to the lab because I need the blood drawn that day according to my doctor. I got there an hour before they close and sign in. She starts giving me attitude almost immediately. Other customers come and she helps them but not me. She tells me to come back but I have to get the blood work on a particular day so need it done today. No one else is told to come back. She claims her system isn’t working yet somehow it magically works for all the male clients that come in. She helps all the male clients that came in after me before finally «helping» me.
She finally takes me after it is too late to go to another nearby lab and tries to draw blood from each arm– fishing around. She amazingly can’t find a vein and says oh you’ll have to come tomorrow. What part of I can’t come tomorrow is not clear? What part of my statement that a test must occur on a particular day isn’t clear? Despite my thinking this I’m polite up until she says she can’t help me and I need to come back when there are more people working. How about you cut the crap and pissy attitude and tell me that earlier in the hour when I have time to go to your competitor.

Very efficient. If there’s no-​one in front of you, you can be out in less than 10 minutes easy if you’re just getting blood drawn (I dropped in around 10 til 9 one weekday morning). Taking the samples took just a few minutes total, done behind the front counter. The people may not be all sugar and honey at your first interaction, but they’re not rude either, so don’t forget your thanks and smile for doing this job well!

I was treated respectfully, blood was drawn quickly and with no pain, and I have no complaints about the service at this lab. I do have complaints about some of the customers who were at the lab when I was there. One man complained loudly because he was asked politely (I witnessed it) to wait his turn. One woman went on and on, complaining in the waiting area about how she had left the lab during the 20 min estimated wait time, and when she came back and they had already called her name and moved on to the next person, this was somehow their fault (they saw her next). Another woman was YELLING because she was asked to wait to be seen (there were people who were there before her). Literally, super pissed because they told her it would be 10 min until they could process her drop-​off. Then, she didn’t bring all the vials she was supposed to bring, and she bitched them out for having to go home and get another sample and bring it back Monday. How was this their fault that she didn’t bring everything with her? For the record, staff were exceedingly polite with all 3 of these tantrum-​throwers.
I couldn’t help but notice that the people who were complaining about, basically, having to wait their turn, all had lighter skin than the 3 women working at the lab, who were Latina or African-​American. I wonder if the sense of entitlement about being seen and taken care of *immediately* that I witnessed in these 3 people had a component of white privilege to it.

«Sign in and have a seat»
Lol no emotion no smile, that’s the type of service you can get at certain Quest Diagnostic locations. But hey, I’m not complaining because no line! I remember going to the Quest in Oakland and luckily counting my blessings for having made an appointment.
At this location you’re Gucci even if you made no appointment. I came around 430 and noticed that not many people were here. How perfect! Although I wish I didn’t have to pay for parking.
Overall though, lady at the front was pretty nice and made the experience as efficient as possible. I do wish she was a bit more careful drawing blood because I think she messed up…
However I was in and out in less than 30 so I’m happy with the service.
Stay well and prosper,

I went in for a blood draw at 430pm and there was no waiting line when I reached. The process was very fast and I was done in 10min. However the lady who drew my blood left a very large bruise on my arm and the blood draw process was painful, which usually isn’t the case. The bruise took about 2 weeks to heal. I would try another Quest location the next time.

Wow! The woman at the counter was INCREDIBLY rude and condescending this morning. Only go here if you want to be abused while you’re having blood drawn. I’m sure she hates her miserable life, but she doesn’t need to take it out on her customers.

Very very slow. Long wait even though I had an appointment, they made me wait more than an hour. And no reason or explanation.

I had a fantastic experience. I made an appointment online (super happy they had early morning appointments) for 7:30am. I showed up 15 minutes early, found a parking spot out front for free (since it was before 9am) and walked in. No one else was there and Kathy the technician was friendly. She processed my paperwork and then took my blood painlessly. She was done in under ten minutes. Best experience so far and I wasn’t even late to work like I thought I would be!
So, I suggest going early in the mornings as it sounds like from the other reviews there can be a wait time.

Update on my Quest experience. I actually called them to share my complain about that receptionist. Its a little challenging to find a number on their website to call and I got connected twice until given a phone number to reach the person responsible. I got a fast response from Angel (the responsible person for Quest Regent st, Berkeley). He listen to the complain and addressed some of it and promised to talk and train the receptionist so people can be served like they are deserve it.

I made an appointment online a couple days ahead of time hoping if I had an early appt I could still make it home on time. I arrived 15 minutes early to my appointment and one of the phlebotomists checked me in (average customer service). While waiting in the waiting room two patients were talking loudly on their phones. I looked around the room and spotted some face shields that were decorated. One was a lady (thought it was kind of cute) and the other was decorated like a devil (not what I want to see at a medical office). I was seen 15 minutes late. All my paperwork and labels were printed with incorrect spelling of my name, wrong address and wrong phone number, so I had to wait for new paperwork to be printed. It was about 60 degrees in their office and I had to take off my sweater to have the blood drawn. The woman put the band around my arm and left it there while she drew. She also had me make a fist. I didn’t remember anyone else having me hold the fist while they drew. I have very good veins. So eventually I stopped making a fist. When she removed the band the entire bottom of my arm was blue, she had it so tight. She said, «Oops. Sorry.» I was not offered parking validation, so I paid $ 6 for 45 minutes in their parking garage for a very negative experience. Now, 2 days later, I still have a horrible bruise. I’ve never bruised from having labs drawn before. Will not be returning here again.

What an AWFUL place. Can I give zero stars? I had an appointment for 7:30am, figuring I’d have plenty of time after to get to a meeting at 9:30. I wasn’t even called back until 8:15, and I raced out at 8:45 to catch the bus. If appointments don’t matter, why do they even push you to make them? Not to mention, they ended up writing down MY CELL number as my doctor’s fax, so they tried to fax my results to my cell, after they had actually told me they couldn’t provide my results to me without my doctor explicitly authorizing it. What?
I finally call the patient services line and get shuffled around. The woman on the phone calls my doctor’s office, gets the correct fax, sends off my results. Done, right?
Nope.
Fast forward a week: I go in again for additional tests from the same doctor (again, I wait for almost ½ hour). I ask the tech to double check that the correct phone number is listed, and she gets mad at me for not asking earlier! I was given crazy attitude as though it was MY fault that they put down the wrong number. She finally confirmed that they did NOT have my doctor’s number, but, no, I couldn’t give it to her. I had to call patient services. Again. Customer service is NOT their strong suit.
So I call.
And I am informed that, oh, yes, it looks like my cell is indeed listed as the fax. Well, can I give them the fax number? No, my doctor has to call himself. But… you guys got the number somehow last week? Yeah, they shouldn’t have done that. Can you confirm my results were even sent last week? Oh, yeah, and here’s the number we sent them to. Wait, so you have the number, but you won’t enter it into the system for a test done by the SAME doctor? Nope. Doctor needs to call himself. So what’s the number? Oh, just the patient services line, then they follow the prompts. My doctor doesn’t have time to listen to your crazy long message… what’s the extension? Oh, I don’t know, I’ve never called that number myself.
So…patient services is useless? Pretty much.
If you can avoid this company, do so.
Weirdly, I never had these problems in SoCal with Quest.
Even more weirdly, I call my doctor’s office and they’re like, «yeah…that’s ridiculous since we DEFINITELY already have an account with them, and normally they send stuff through just fine.»

This place is useless. I arrived at 9:45 for a simple blood draw. I was told the wait would be 15 minutes. It is now 10:40. I don’t mind waiting, but be honest with your time estimate. Also, the receptionist has been playing candy crush on her phone the entire time.

I’ve had approximately 10 vials of blood drawn. In the past I have always fainted right after, usually people have a hard time, my blood comes out slow — you name it and I’ve had the problem when it comes to getting blood drawn. However, the people here were great. Absolutely fabulous. I can’t remember her name but she’s a really pretty girl and I didn’t feel a thing. I had to come back in the afternoon for my TB Test and I had a young man and he was also great! I walked in both times, the wait wasn’t bad either.

Nice ladies working at this place and the one who took my blood was very skilled I barely felt it.
I would recommend this lab, I went at 2:00 on a weekday and didn’t have to wait at all.

Went here today for my Glucose Tolerance Test. All in all it was a relatively painless experience. I was prepared for a lot of waiting and red tape etc etc that is usually standard with these places. A friendly guy named Matt greeted me right away, I think this can really make a difference between a bad customer service experience and a good one. Nothing worse than just hanging out like an idiot waiting to be acknowledged. After I was greeted and gave my lab order etc, I was asked to sit down and they called my name within few minutes. Easy.
The test itself was annoying and required me to have 3 blood draws over several hours and to drink a gross sugary drink. The employees at Quest made it tolerable. I never had to wait more than a few minutes for each blood draw and this was while they were fairly busy. Orlandria did my blood draw and she did a great job. She felt around for my vein a lot which made me nervous that maybe she was new. I guess she’s just thorough because the needle prick I hardly felt all 3 times. She was also very soothing and could tell I was a bit nervous.
Forgot to get my parking validated and it cost me $ 16. They should have a sign up that they validate.

I called to make an appointment to drop off urine… not even a blood test and the told me to drop in. The quoted 25 minutes turned out to be close to an hour. Just give me a cup and I will even write my own name on it. This business is very unprofessional. At least the receptionist apologized before I went in to give my specimen. It was the least they could have done for all the misinformation.

Great people over here. Close to work and they get the job done! Plus they validate ;)

I’m a nervous nellie when it comes to getting blood drawn. This lab was calm and quiet, and the technicians were sensitive to my scarededness, allowing me to lay down for a bit, and checking on me to make sure I was OK. Very professional.

Went here recently for some blood work.
There was a bit of confusion with the address, we were coming from Oakland and ended up at a dead end, but eventually found the parking garage.
They validate parking, it ended up costing us $ 2 I think, $ 1 for every 30 mins.
We had an appt time of 820 and 840. Got there at 820 and we were seen at 830 and 840. Staff were very friendly and the phlebotomist was fantastic, normally they struggle to get blood from me!
I booked an appointment online and it was super easy to arrange, but they do also do walk ins.

I would give this place ZERO stars if possible.
I called to make an appointment for a test, I was told immediately that I have to call the 1800 number for appointment so I did. Made the appointment thru the automated system & got confirmation. The day of the appointment I was told that that they don’t take automated appointment for the kind of test I am having???
I missed couple hours for nothing, no apology.
Employees here are incompetent, they don’t value your time.
Please AVOID this place at any cost!!!

Much better than the one near Summit Medical/​Pill Hill. Aside from the construction going on at my last visit there, this is the one to go to. If you have to get your blood drawn and you’re not friends with Robert Pattinson, this is the place to go to.

Will not return to Quest.
We were scheduled for an appointment for a particular specialty lab, drove 25 miles to the lab, arrived on time, waited 30 mins, and were told that they don’t do that type of lab this late in the day, despite a printed confirmation that we were schedule for that lab at that time.
No apology was given for the incorrectly scheduled appointment. Lab tech said she was «too busy» to do it. Poor customer service.
This appointment was after multiple calls to several local Quest labs. Phone were rarely answered. Website offered conflicting information about how to schedule the lab work we needed.

Quality: 3
Service: 4
I’ve been here two times for drug screenings. Both times, there was only one other person waiting. I walked in, signed my name, and took a seat. Less than five minutes later, I got called up, and I was done with my test quickly afterwards.
In and out in less than 10 minutes, just the way it should be (drug testing, that is).