Na Hoku

Wow just experienced the worst Customer Service from «Nancy» in regards to my $ 700 watch purchased 14 months ago… still under warranty. My Fiancée and I spent $ 2k one day 14 months ago… My watch and her ring… Customer Service was excellent that day but not today when having an issue. I brought my watch, with box and like new condition in today to discuss why it suddenly stopped working. She immediately asked if I tried getting a new battery. I responded I was there because it’s under warranty. She then asked how did I know that? Surprising to get that question and the tone she used.
Having Accounts with Ben Bridge and Jared, you don’t get spoken to this way. I followed my response with can you please look at what the warranty covers since you have questions, I had already checked it was 2yrs. She said «no, I’ll just send it to Hawaii». I said that’s fine, can you please do a condition check before I turn it over to you? She said «we don’t do that, do you not trust us?» Again, horrible way to respond to a Customer. At this point I told her I really felt like she didn’t want to even help me and acted in the exact opposite manner as any Jeweler I’ve ever experienced. She seemed perplexed and offended by that. I told her I would go downstairs to Ben Bridge and have them look into it and then fix it. She did not respond. We both said we’d never purchase anything in the store ever again, no response as we left.
This woman was a clear example of only caring about a Customer that is intent on buying not needing service on a previous purchase. Ben Bridge is a real Jeweler, Na Hoku is a joke.

My husband and I bought most of our jewelry from this store and we had a great experience every time. Martha was very sweet and helpful, and she really took her time with us showing us all our options but didn’t pressure us to buy more than we could afford. We really enjoyed our experience with her. We also made some of our purchases with Beth and she was extremely helpful and accommodating. Great customer service. We love this store and would recommend shopping here.

~this was my first time coming here. I bought a really nice wedding ring for my husband. He loves it and fits him perfectly. the lady was very nice and friendly. I love trying on the flower rings! Thank you very much!

Kind of random to review a chain store in a mall, but I had a happy experience here and wanted to ramble! :)
Martha here was SUPER DUPER SWEET. She was really helpful in helping me find matching jewelry for a special occasion. She would point out affordable options to me ($ 40 necklaces vs $ 400), while also humoring me and let me try on a blingtastic $ 7k necklace for fun, knowing full well I wasn’t going to buy it, ever.
I always feel intimidated walking into jewelry stores, where sometimes the salespeople can be really snobby (WHY?!) and judge me by what I’m already wearing and basically not give me the time of day. I felt really appreciative that there was such a patient and enthusiastic salesperson in a store with beautiful jewelry, and will be back (once my wallet recovers).