Ann Taylor

Wow, so many negative feedback for this location and I don’t blame the customers. I used to be one of them. I went to this AT location years ago but the collection was dated and the service was zero. I go to this mall frequently and never had any desire to stop by this store. However a girlfriend wanted to check out the sale so I went with it. My experience was great! High value for my $. I had gone over my shopping budget for the month but couldn’t pass the amazing sale that was going on. The clothes were trendy and comfortable. Some really pretty and would easily transition from day to night. The associates were super helpful. Apparel including the sale section were neat and tidy, so easy to shop and pick up loads of items. I will definitely be back. Give AT at this location a chance. It was worth my time.

If you wear anything higher than a size six don’t bother stopping by this Ann Taylor. I’m a professional woman that likes and can easily afford Ann Taylor clothes but if your pleasantly plump you be better off shopping on line.

Terrible, horrendous service!!! I was completely ignored for twenty minutes while I carried around an armful of clothes, never checked on in the dressing room, or approached to see how I was doing. It only made things worse when all the other customers were being helped. Nobody even bothered to say goodbye to me, even though the manager was right by the door!
After I left, I actually decided to go back and provide feedback. I asked for the manager, who was right by the door. I politely explained to her that I probably would have bought everything I tried on, but the lack of service made me change my mind. She quickly and sharply responded that she was sorry and that they were busy. She wouldn’t even look me in the eye. I said «ok, I just thought you might appreciate the feedback». She then responded with a less than sincere «Thank you» and continued to fold clothes on the front table. Again, she didn’t even say goodbye!
Honestly, I was so disappointed and offended by the behavior exhibited there I was on the brink of tears! I am currently contemplating writing an email or making a phone call to headquarters. I will never go back.

I came here on an emergency because they said they could help. They only made it worse. The ladies at Redmond Town Center called this store to have them hold a pair of pants for pickup. They provided all the required information. Funny thing though, the pants were 40% off in Redmond but Bellevue refused to honor the sale. The lady that placed the call from the Redmond store confirmed the price and sale before disconnecting. When I showed up to pick them up story changed. They were belligerent and said I had to purchase an entire suit to get the 40% sale. The pants weren’t even part of any suit! Guess I’ll take my business elsewhere. I’m not paying for someone to be rude and condescending. I get that for free.

Being a young adult part of the t-​shirt and jeans club, I was immediately looked over when I walked in. I needed clothes for a new job and I absolutely hate shopping. All 5 times I’ve visited this store, the only person to actually help me was the gentleman with tattoos. The women were stuffy and never offered me assistance, only when I checked out purchasing hundreds of dollars worth of items, did I even get a smile.

I absolutely LOVE Ann Taylor, which is why it pains me to leave a less than stellar review. I even have an Ann Taylor charge card! I visited the store three times in the last week looking for some professional wear and a professional holiday dress. Unfortunately, not one person acknowledged me during any of my shopping trips. During my most recent visit, I walked around with my arms loaded with clothes, nothing! I hung around the area near the cash register, no luck. One of the ladies stationed at the register sent the other employee home — because the store only had a few guests. I gave up getting help finding what I wanted and tried what I had found on. While in the fitting room, I added the items I wanted to my cart online, as well as a few items I couldn’t find in my size to try on. I gave the lady at the register one last opportunity, after being in the store over an hour, but she was not interested in helping me. I went home and placed my order online, free shipping! Ann Taylor online gives you the option to return items to the retail store, since I live a few blocks away, returns will be easy.
I hope someone reads these reviews, I want to love the retail store as much as I love the online experience. BTW, service at the Outlet in Marysville is stellar!

This Ann Taylor has a good stash of sale items. There is always a sale going on so I wouldn’t be surprised if there are site wide % off sales.
However I had a Wrapp gift from a friend on my phone, and when I tried to use it the ladies at the front gave me huge stink eyes and thought the gift was not legit. Luckily someone who was more in tune with apps was able to show her what these were and I was able to use the gift card. It definitely left a bad taste in my mouth because they kept on sniffing and glaring at me when I was trying to explain to them what Wrapp was.

As a 40 something stay at home mom;) who is proud of the unpaid work of raising the next generation with manners and values, I went to this particular store to get my style back. I have to say, it was a great experience and I was impressed by the commitment of the managers and sales associates who served me well. Mi was top notch and helped me pick out some fabulous pieces that were stylish & fun! Promotions at this store are excellent, and if you ever have a problem (as I did with one item) your needs are taken care of with courtesy & respect. I would recommend looking at each item piece by piece as the quality of some pieces are excellent, other items not so well made or inferior fabrics. My new favorite store!

I have to agree with others that the service is terrible. I’m surprised this store is in Bellevue considering the demographics. The store in Wash Square Portland is much nicer and they steam the damn clothes! This place hangs up tons of wrinkled clothes. There must be no manager here. It’s junkie too. I buy well chosen pieces however.

Was in the store with my mother-​in-​law that had changed sizes and I purposefully called ahead to book an appointment and asked for the best associates name to specifically help her. Best experience ever! Not only did SALLY (ask for her by name) help, she was patient and kind on the busiest day of the year (day after Christmas). Remembering that customer service is crucial, I wanted to give SALLY a shout out and thank her SO, SO, SO much for everything! I’m calling you for an appointment next time, too! Thank YOU!!!

Ann taylor would benefit more from improving its service and hiring some better sales staff, including professional managers instead spending their money on hiring Demi Moore for their advertising. How about taking some money from the advertising budget and putting it in training staff to be professional and courteous.

I also found the service to be awful. Maybe it was because I had on my workout clothes and they didn’t think I was going to buy. I had two sales associates greet me as I entered the store. I was then promptly ignored. No one helped me find a dressing room and when I went to make my purchase, I had to wait for someone to to ring it up. I usually go to the Redmond Town Center store. The service there is excellent.

Agreed with QP. The service is bad at the Bellevue Square branch. Especially the one male salesperson was very rude and snobbish. He didn’t greet customers (not even a hi), and also he didn’t say sorry when he bumped me three times while he was strutting in the store. Shop somewhere else.

The service is actually pretty bad here. I came in once to buy a black dress for a funeral and ended up standing there waiting for a cashier for 5 minutes. They were all just standing there talking or doing something else… no one even bothered to look up at me. I came back to get a price readjustment, and I appreciate that they took the time to do that, but I once again had to wait a few minutes to get noticed as I stood in line.
I appreciate that when I do get someone’s attention, they are nice and polite… but it takes forever to try to get someone’s attention… even when I’m waving at them from across the counter.

Unlike the previous reviewer, I had a good experience with service here, and I’m in my mid-​20s, too. I came in with my mom, and we were looking around at stuff — mostly stuff on sale. Two different people asked if they could open a room for me, and one came back later to check on if I needed different sizes. The sale they were having was good, and I got a suit jacket that’s regularly $ 169 for $ 30. Not bad. Of course, I love Ann Taylor and Ann Taylor Loft clothes, so I might be biased already.

I am teetering back in forth, 2 stars or 3 stars… decisions decisions. But I rest on 2 stars and this is the reason.
I spend an absolutely ridiculous amount of money on clothes. I am on more than one store in Bell-​Square Mall’s frequent shopper list, they personally call me when they get shipments in and put clothes to the side for me. But here is the deal, I am 25 and I like dressing like I am 25. But I have a corporate sales job that requires me to dress like I am 35, have my shit together, and am a very powerful woman.
Ann Taylor you fit dressing me in the above niche, but your service f*ing sucks! I have NEVER gone into your store and had one person help me, not because they are so busy but because they see 25 in skinny jeans and heels and must think she isn’t going to buy shit. Instead you help the matronly dressed woman in her mid 40’s and ignore me. But let me break this down. I am 25 with a job that most people have when they are older then me, I sold my house so I don’t have a mortgage anymore, I don’t have any kids therefore my overhead is at almost zero, and there is no hubby and boy in the picture so my money is mine to spend. Therefore that mid 40’s woman who stays at home, has kids to put first, a job she doesn’t have to dress to impress for, and a husband that will stop her from spending buckoo bucks at your store, should not be the only audience you target with your help, as you are hurting your commissions. I heard a rumor that a bunch of the stores were closing, maybe this issue has something to do with it.
Due to this «service» problem, I REFUSE to buy anything from a store that isn’t on the sale rack, which is sad because the accessories, jackets, dresses and what not always look so inviting. I go straight to the back right hand corner of the store now, and hit the 0 and 00 petite rack, which always fit perfect and are loaded with dresses. I buy so many pencil shifts, wrap dresses here it’s crazy. The fit me perfectly, look appropriate, and I always find them for $ 50 or less instead of the $ 150+. They are just solid basics that always get me through, dry clean well, and have the handiest little fasteners for your bra straps so you never have a peekaboo happen!
Also the sales staff needs to a lesson on style. I have seen them on more then one occasion helping a stay at home mom try to find some pieces and what they suggested in colors and shapes based on that woman’s look and figure were horrible. For example once they were trying to put a middle heavy, apple shaped woman in a starched cotton pencil dress. I could not sleep at night if I didn’t stop this horrific act and help. To take someone trying to improve their look and make them look horrendous in something is just cruel, or style stupid. Not sure which applies here.