Arrived home from a trip to California and was in need of food. It was about 3 on Sunday, Valentine’s Day so opted for Taco Bell over sit down restaurants. We placed our«to go» order with the gentleman and stood back to wait. Looked around and the place was filthy, the kitchen area had a huge pile of trash sitting there. Another gentleman that came in after us got his«to go» food before us. Noticed the ONLY packets were mild and verde that they have sitting out. Hubby ordered a combo and they had to get tea from back, guess they had been so busy that no one had replaced tea in front. I overheard others cautioning to check order to make sure they got it correct. Ours was spot on. Food was good. We’ll be back and hopefully alittle cleaner next time.
Gabriela B.
Place rating: 1 Austin, TX
Slowest fast food service 100% of the time and can never get an order right. Spent my last time here a few months ago and won’t be coming back.
Francisco G.
Place rating: 1 Cedar Creek, TX
Waited 30 minutes for two tacos. Then there was a hair in one taco. And the manager was rude.
El Guap O.
Place rating: 1 Austin, TX
Horrible sunday night crew 11/29/20158:07 pm. First of all it took like 15 minutes to get my order while dinning in. Mens restroom sink was filthy. And when i made them aware that their napkin dispensers were empty nothing was done to correct it. It seemed like the crew was too busy doing there own thing rather that keep up with their duties. It looks like the floors haven’t been swept in a while. Im just passing through and glad this isn’t my local taco bell.
Rainier A.
Place rating: 1 Austin, TX
This place forgot my nachos, quesaritos, and we waited 20 min for our food in the parking lot. How can they forget? It’s simple logic really. If they can’t handle this load in the evening, they shouldn’t be open at this time. I’ve heard multiple accounts from friends who’ve been here who have had their orders misdone as well. I’m nearly convinced their food is cheap because A) it’s downright shitty, and B) they make a profitable margin off forgetting one or two items from people’s orders. Don’t expect me to come back to taco bell any time soon.
Jacky L.
Place rating: 1 Kennedale, TX
Order took 20 minutes to get the order. Missed multiple items on the receipt and did not correct.
Victor D.
Place rating: 1 Sugar Land, TX
Management — Stop hiding hot sauce packets behind counter! The hot sauce and all sauce packets are behind the counter? No Taco Bell does this, makes you look cheap and creates a bad customer experience. I asked the counter they said we are not allowed to leave it out??? 2) Terrible service, plus they messed up our order and then messed up the re-make as well, and forgot to even give a burrito? Plus ran out of sour cream and rice at 2:00 pm, with rest of day remaining? Really need to get your act together, fan of Taco Bell. Hope management reviews and fixes!
Garry H.
Place rating: 3 Abilene, TX
So, it’s Taco Bell. They got my order right and it was almost fast. But you DO need to try the Cinnabon Delights. Yummy! Staff was friendly so I have no gripes.
Bill T.
Place rating: 1 Smithville, TX
This is the worst Taco Bell I have ever visited. It has the slowest service under the sun and if you’re lucky they actually get your order right. The last time I was here they were out of beans. How do you run out of beans at a Mexican food restaurant?
Amanda J.
Place rating: 1 Pearland, TX
When we walked in and all the tables were cover with food and a few trays. This should have been our first reason to walk out, but I wiped a table down and moved trays out the way and we ordered. The whole order came out wrong and I was Charged for things we didn’t order. They offered the remake and add a few chalupas to make up, I agreed, but when the order came out wrong again, and cold I just requested my money back and we left. Very bad experience.
Jay R.
Place rating: 1 Austin, TX
Been waiting in drive thru for 30 minutes and can’t leave because we are trapped in, slowest damn place ever. Go to McDonalds across the street.
Samantha S.
Place rating: 5 Nashua, IA
I’m one of those annoying modification people. This place has always made my food the way I want it(no meat). Every other fast food place in town has screwed up my food. I don’t get fast food often, but when I do I choose this place. 100% what I want, whereas everywhere else screws up at least 75% of the time. I usually get through the line very quickly. Sometimes there is a bit of a wait during rush hour, but that’s the way it is everywhere during rush hour. Everyone has always been nice and cheery.
Meggen D.
Place rating: 3 Austin, TX
This may be an embarrassing statement, but I was raised on Taco Bell. Ate it all the time as a kid. However, I hadn’t had it in a long long time until last week. I was driving back to Austin from Houston and I got a random hankering for nachos and goody-filled tortillas. I don’t know Bastrop at all(only the gas stations and fast food joints), and I really didn’t have time to search out a more authentic Tex-Mex eatery, so I «settled» for Taco Bell. Or at least I thought I did. The truth is, I forgot how good this place is. Maybe it just took me back to my childhood. In any case, the Nachos Bellgrande and Soft Taco Supremes never disappoint. There’s no shame in a little Taco Bell love. :)