Goodyear Auto Service Center

Came in on a Saturday with a spare tire on my vehicle. It being Saturday and decently late I expected a long wait. Unfortunately the flat occurred before a great gym session! Anywho, the store is located in the middle of a shopping center so I could entertain myself for a few hours.
I step up to the counter and the young lady explains that they won’t be able to get to my car as they only have one technician on site whom is trained to change tires… Wait, what?!? Saturday at 11:45 and you guys are open until 5 and you have one technician?
Sad face!

I had a flat tire in the I-​895 tunnel on a Friday evening. After riding on the rim to get out of the tunnel, it was obvious that I needed a new tire. I called this Goodyear Service Center first thing Saturday morning to ask then if they could take me, since I wanted to match the Goodyear radials that I already had. I explained that I needed to wait for the car because I had only the one car and needed to be in DC Sunday AM. They said that they would try to work me in, but that it might take as much as an hour and a half.
I was impressed by the courtesy of everyone I talked to at the place. All were polite and efficient. My car was finished well before the 90 minute mark.
The other good news is that there are stores – and most importantly, a Starbucks nearby so that if you have to wait, you don’t have to stay in the shop.
I don’t often leave ratings for Unilocal or any other service, but I saw that the ratings for this shop were not high. My experience was just the opposite.

I went there for them to diagnose two problems with my jeep: clunking in the rear when I hit a bump, and clicking in the drivetrain when I accelerate. They asked for $ 96 for diagnostics (30 minutes for each problem). They immediately diagnosed the rear clunking as bad bushings in the shocks and fix it, but couldn’t get the jeep to act up with the other problem. I came by to show them and they heard it and spent another hour or so trying to diagnose it. They were not able to find the problem but check all the bushings, u-​joints, mounts, etc. they ended up only charging me for parts and labor to install new shocks even though they spend a good amount of time trying to diagnose the problems. The problem they couldn’t diagnose is a hard one, so that didn’t impact my rating much, but it is the only reason for ⁴⁄₅ stars. The mechanics was very nice and is go back.

New management and staff makes a big difference!!! I walked into this Goodyear and off course there’s people there but I was acknowledge and yeah it took a few minutes and took care of.
New staff makes a difference and a new customer that will be glad to be here again.

Like most people, I have taken my car to Goodyear because it has a convenient location (walking distance to my house and also near the Merritt so I can work out while my car is in the shop). Every time I take my car to Goodyear they always find hundreds of dollars worth of additional services that need to be performed. I recently became alarmed at some of the services they said I needed to have and I took a neighbor’s advice on going to John’s auto in Federal Hill. John was very honest and the total cost of the repairs was over $ 200 less than what Goodyear was quoting me. If you live in the Federal Hill area please look up John’s auto… The manager there is very honest and they do quality work. don’t waste your time or money at Goodyear anymore; they probably have a very high overhead and therefore must charge their customers higher rates.

Awful awful place. They have had my car for over 24 hours just to replace a new set of tires! When I called them they said they ran out of tires and didn’t have them. What kind of a tire place runs out of tires. They never notified me of this either I had to call them to get an eta. They still said it may not be done after an entire day of waiting. I will not go back and plan on calling Goodyear customer service.

We came to Goodyear in a real bind. We were all packed up with 3 kids under four years old strapped into their car seats to travel to NYC when we discovered a completely flat tire. It was nearing the end of their workday but they saw our predicament and fit us in anyway. They had us back on the road in no time and we are exuberantly thankful!

Goodyear is within walking distance from my house, which makes it convenient. That said, I’ve had a terrible experience there. For an oil change, they were fine (slow and inefficient, but fine). However, I made the mistake of taking my car back for a repair. Not only did they spend four days on my car, but they never fixed the problem. Also, they attempted to charge me $ 300 in «labor» costs. Now, I’m back to where I started, with a problem that was never fixed, while having paid $ 100, on top of being without a car for four days.

I went one morning on the recommendation of the Maryland Transportation Authority after I got a flat tire on the center of easy pass lane of the Ft McHenry Tunnel @ 6am… ugh…after the tow truck dropped (literally) my truck off their truck onto Fort Ave. with a live hamster inside… which freaked me out and damaged my truck far worse. The good people @ Goodyear, thank goodness, came to my rescue! They not only let the tow guy have it and let my poor hamster have solace inside their warm shop… they fix my entire truck (even a couple of extras for free… thanks guys)! I felt I could trust them and I’m taking it back to them for a brake problem even though its out of my way because I dont feel like I will be robbed :) Im sure they will fix this pesky problem in a jiffy!

I live right around the corner so for sheer convenience I’ve gone back a few times. However, every time I show up the staff makes me feel like I’m completely inconveniencing them. I hate nothing worse than walking into a retail environment and the employees completely ignore you and keep holding the personal conversation for another 30 seconds to a couple minutes. I don’t think it’s that hard to give a simple «hello» or even a smile or nod.
I have a company car so it’s not my money but if it was, I’d give it to any other place than this one.
Horrible service, terrible attitude and I’ve had to go back a couple times to get the same repair done.
Stay away!

Have been going to This Good Year on Fort Avenue for years and have always been satisfied. My Father and Uncle used them also before they both passed so I feel a family connection to the Team there and feel comfortable in trusting them on their recommendations and services.
Most recently I took my 2000 Sebring Convertible up for a Summer Special that included an oil change and some tests and it was time to get her a new battery since it had died earlier in the week I think it was 4 years old… I took her up and in the process of testing they found the problem of the battery draining /​dying!
The Team there is both Friendly and Honest and I’ve found their service FAST! The location is great because they are minutes from downtown Baltimore. Both Public Transportation via the Free Charm City Circulator /​Banner Bus or MTA Bus. They also have shuttle service too.
Kudos to the Manager Chris and her Team at Good Year on Fort Avenue! I won’t be getting a new car anytime soon and feel good that I can take «Ms Blue» up to them and know she’s in good hands!

I spent over 700 dollars on new tires and alignment, and while my car was there, they broke the sensor. They said that they fixed it, but I had to go back four different times within less than a week for them to fix it. They lied about resetting the computer, and their offensive way of lying to customers and wasting people’s time is unacceptable.

Poor service, really expensive and rude. Only went here cuz I live 1 block away. Went to get my tires balance and they tell me my truck need a lot of work. My truck it new… this place had horrible reviews everywhere, I took a chance, and I regret it. Every review is right about this place! Don’t go

I’ve tried this place a few times for tire repair due to the convenience, however, they take all day to make the repair even with an appointment. It’s much faster to go to the gas station, maybe 5 minutes, and they don’t have to test drive your car, like Goodyear does. Oh and they crashed my fiancé’s car while test driving it and even though it was not their fault they were no help help at all when dealing with the accident. Also after having brake service done, my car now makes a grinding noise which they insist is not from them even though it never made the sound until they worked on it! Terrible!