Larry H Miller Dodge Ram Avondale

I start off by saying I show up once and they hounded me for months. Then when I do attempt a loan, they never bothered calling me or my wife back to explain ANYTHING about the deal and whether or not it could be done. So I called them after almost two days and got a sales manager who said he would look into it and call me, he never did.
So I call Arthur back since he hadn’t called me either (original salesperson) and he had a non-​nonchalant attitude about not being able to help us. Then he lies about my son’s FICO score to try and make it look worse as his scores are way higher then he stated to me on the phone, just very unprofessional. OK. so FUCKING call the person and tell them, don’t string someone along and NOT call them back when you say you will, the sales managers are horrible which explains why the sales people are too. very unprofessional people there at Avondale Dodge.

This place is a joke starting from there service technicians to make a long story short they quoted me 4000 $ said I had all these problems and we’re quick to try to give 1500 for my 2010 avenger and get me in a new car what a joke would never buy a dodge again thx to these crooks beware everyone taking your ride for services there oh yea when u contact all the big shots they don’t do anything all excuses to screw hard working Americans way to go dodge

I called 4 days ahead to get my Van serviced, the service advisor stated, «we need our ‘certified ’ ProMaster mechanic here for it, scheduled for saturday. I bring it in friday evening, so they could have it all day if needed. The same guy that scheduled the appointment, acted like he knew nothing about it. and his own employee states in front of me, «you set the appointment, Robert». I make my living in this van and can’t afford to schedule time off, to have some incompetent individual, screw it up! DO yourselves a favor and find another service center!!! Oh and I should also mention for the last 15 years have always been a faithful Dodge/​Ram guy… I own 3 new Dodge/​Ram vehicles… They will be my last!~

Did a Spring break road trip with our 2012 Dodge Journey from Vancouver to Phoenix, 25 hours in total. Weather was decent but when we turned on the A/​C for the first time, it blew only hot air from passenger side. 8 hours of that! So when I searched Unilocal for a trustworthy Dodge Service dealer, I was dismayed to read the crappy reviews here. Took a chance and I’m glad I did. Nick Franzen did an exemplary job checking my warranty from Canada, doing a multi check and even a car wash! Cost to me? Nothing, nada, zilch. All covered under warranty. Phew! They were efficient, communicative and friendly. Cant do any better.

Took my car in for its first oil change today. They are terrible. My seats and arm rests came back dirty and a scrape on my leather seat. My car is only months old. Very disappointing. Will not go back. I will drive all the way out to the surprise dealership for now on.

Well little more of an update now a few weeks after the first blow out of my tire I had another one blow out for no reason while driving so I replaced it. I go back to this place for oil change and auto butler (which I personally think was the first time they legitimately did even though I been there to have it done numerous times, but that a different story for a different day.)
I told them I would be going on a long trip and to make sure everything is good (tires, brakes etc.) they said everything was great and I just needed a filter. I got the filter and proceeded to take an 700 mile trip.
During the trip I could feel my vehicle pulling significantly to the right (more than the usual you’ll get) my vehicle was also shaking. I just had an alignment and balancing less than 3k miles before. I took my car to a Les Shwab tire center in California and told them the issue, they immediately identified the issue, the tires I had got from the dealership and two that already blew out were not wide enough for the actual rim! They showed me the wear the two original tires had after only 18k and said it was only a matter of time before they blew out as well! Not only did I go into this dealership a week prior and they said everything was good they gave me tires that were not the correct width putting my safety and safety of others at risk for an accident! I have now spent over 1k on tires on a vehicle with less than 20k miles.
I’ll be completely honest I regret buying my vehicle solely based on the inept maintenance people. You pay a premium because your suppose to trust these guys because they work on your type of car everyday but I will not get anything besides oil changes and auto butler here anymore.
Also the Auto Butler thing if you see them drive your car through their car wash and your car comes out 5 minutes later for you to pick up then they didn’t do the Auto Butler!

Too bad zero stars isn’t an option. It really needs to be, but that would be too many even for this place. I took my Dodge Ram Diesel in because it was acting sluggish and not shifting right and they told me it needed a new transmission for 4,000 $! I took it to AAMCO for a second opinion, and they discovered a blown hose clamp that cost about 5 $ to fix. Avondale Dodge TRIED TO STEAL $ 4,000 FROM ME!!! Do not ever go here unless you enjoy being lied to, cheated, and stolen from!!! Also, please read their filtered reviews! All are obviously real people that are also really upset.