AutoZone

So we buy a battery in Tolleson in 2010 at Auto Zone store #3399 & drive around for a year & a half almost using it. Only to find out from a hard to understand thick accented «tech» on Saturday night (20 min before closing) that the battery that wouldn’t start my car is «fine». Something else is wrong. OK not good news but hey Thanks buddy! So we take the car to not just any shop but the VW dealership Larry Miller. The dealership Larry Miller with a very good rep tells us no it’s your battery after all. They did say we needed these recalls & an oil change (nothing to do with ignition, starters or battery relays). Sooo we get those done but missed count them 3 obligations & a day of working in the office. Still not mad though. We’re happy our bill so far was only $ 70.
Naively the hubs takes the battery & the print out showing all of the things checked at Larry Miller thinking with the paperwork this should be no prob. Maybe the tester was set wrong? Maybe the last guy made a mistake but whatever. Auto Zone has a 2 year warranty so it’s all a non issue. WRONG WRONG WRONG! Jeremy the «manager» on duty says the handheld check that they did Saturday night & Monday afternoon were better & more comprehensive then the computer that VW runs it’s diagnostics on… But we could buy a battery from him for $ 150 & oh btw this battery isn’t the right battery for your vehicle it’s too small. So the husband has the moron Jeremy confirm that he is indeed saying VW is lying to us & the paperwork of diagnostics is just wrong. He then reminds Jeremy that he bought the battery based on what the Auto Zone tech in 2010 told him he needed so if the battery is the wrong size then it’s still Auto Zones responsibility to make it right. So the hubs asks for the store manager if Jeremy’s the manager on duty & is told that she’s not there (on a Monday before 4 p.m.). Wowee Wow! Talk about bad customer service just going straight to f**king horrible customer service. Let’s just blow by blow this scenario.
Tech sells battery allegedly wrong size in 2010. Customer aka hubs takes the battery back 6 months shy of the 2 year warranty & are told misinformation that the battery is fine. Return 2 days later with documentation form a respectable dealership clearly stating the battery is bad. Told documentation is false & bad mouths Larry Miller while offering to sell us on another battery. He also then refuses to even give a core return on the battery that’s still covered under warranty. No matter how you slice it it’s still not a good scenario for the customer at Auto Zone dealing with Jeremy or the kid in a hurry to get to his house party (just sayin’) on a Saturday night. I’m now over this company that I’ve dealt with in central Phx as a kiddo with my mechanic father & in Scottsdale where I lived for the 10+ years before moving to Tolleson. I felt safe with the information, product & felt satisfied that I was getting the best bang for my buck. But not now not at this location. I’m completely sold on using another retail car parts distributor. I hope you all learn from my lesson & do NOT go to this Auto Zone! =0(