Villas on Guadalupe

Worst customer service you could imagine. I set up my payments to be paid automatically. Something malfunctioned and instead of villas notifying me with either a text phone call or email they fined me 50 dollars a day and posted an eviction notice on my door after 20 days. While they continually fined me I received numerous texts about the dumb events that villas ours on. Nothing like getting 3 messages a day about the front office having free doughnuts while they fine you behind your back. Additionally I received a new car and parked it at villas, within 2 and a half hours they had towed it without warning. I pay for parking and had simply not registered it yet. My room doesn’t have a window, the show room that they show guest is really nice but their are extreme deficiencies with all other types of rooms due to them having so many different types of rooms. the list goes on. Please don’t give this hellhole 12 000 dollars they don’t deserve it

I’m coming back to write this review a year and half later because the incompetence of the villas continues to haunt me. While trying to move into a new apartment, the villas stated on my past rental history that I owed them money. Except I dont. I paid their collections bill in full. They never updated thier records. Do not live here. While the proximity to campus and the parties is great, and the pools nice, this place will screw up your adult life. Please take my advice and run far from here.

I chose Villas because it’s close to the side of campus that I find myself on most of the time (near the communication school). I love that I can walk to class instead of trying to catch a bus or drive and find parking. I also like the layout of my apartment. There is plenty of room in all areas (bedroom, bathroom, kitchen, living room, dining area) and I even have a nice little balcony.

Main grievance is that it’s student run. All problems stem from there.
I wish I had gotten more information when moving in. Where the trash goes, how to print, how Internet works, etc. Also things break pretty often but maintenance takes care of it pretty quickly. Appliances aren’t energy-​efficient; they create a lot of heat. Also, my bike might have been STOLEN in the parking garage! I’m still not sure.

Maintenance is very friendly and is always willing to help with anything needed in my apartment in a timely manner. Front office staff is very friendly. The coffee machine in the office is also a huge plus!

Very nice amenities, always clean. Good service whenever needed, fast and efficient! The community activities organized by the office are always a nice plus!

FYI read your lease agreement very carefully. They note that they can make you move to another apartment within the same complex with a 4 day notice. For any reason! When they do this they will put you in a shit hole.

DO NOT LIVE HERE.
I lived here for 2 years purely for convenience. I went to the Communications School and it was just 2 blocks away. This was the ONLY thing I liked about The Villas. The amenities mentioned were NEVER working when I wanted them to. The «free» printer was a very small standard printer for the entire complex that was out of ink or not working more often than it was, although the office staff had a great, functioning commercial printer. The hot tub was not HOT until the last 4 months of my two years living here. Several of my friends had their cars broken into the secure lot. Worse yet, the internet in the evening around midterms and finals was unbearably slow and several nights I had to leave to find a place that was open late at night and offered free wifi.
Aside from the amenities that seldom worked, my least favorite part of the day-​to-​day living at The Villas was the nasty, nasty floors. Each unit has tile which is almost impossible to keep clean because the outdoor/​indoor hallways that lead to the garage are dirty dirty dirty. Even after mopping, I couldn’t ever walk around my house with my shoes off aside from in the carpeted bedroom.
Basically… I was jealous of my friends that lived at The Block, Texan Pearl, even the cheaper west campus options like Jwest.

Honestly, the Villas has
— great amenities: free Wi-​Fi (not slow), free coffee machine, business office w/​free printing & comp access, pool (24 hrs), great back-​to-​school free stuff
— good maintenance: it’s not PERFECT but it can be compared to the maintenance that is provided at the UT dorms. They take care of things timely and during move-​in it’s a little slow but that’s to be expected.
— some noise level: it’s West Campus, and I haven’t had any trouble yet with any heavy noises (but I have also lived in Whitis Court the year they had construction on BMC so I’m not affected that easily)
— friendly staff: it sounds like it depends on the staff team that is here when you live here but I’ve only had friendly and helpful staff encounters
— stove, microwave, dishwasher, washer & dryer included in one complex
— sketchy elevator but works nevertheless
— guest parking on roof of garage for up to 3 days
— they throw a lot of activities like a crawfish broil and finals goodie bags
I’m sharing a room with my roommate so it’s ~$ 447 a month. We share the complex with a girl in another room and someone living in the loft. Loft prices are are $ 400 – 500 but single rooms run starting around $ 800. I would suggest doubling up in a room because that is more economic and makes the amenities worth it and I’m willing to overlook tiny things like a few ants behind the stove.
I like it so far and I’ve spent a week here but I’ll update on any changes.

I just skimmed over some of the last comments, and realized that, yes every complaint is valid but every complaint can really be applied to any West Campus (and Riverside, and Far West, and even SoCo) apartment complexes.
This is my third year living here. And no, it’s not like I’m some die-​hard fan of the Villas. In fact, I’ve had my fair share of complaints (come on, Fiji, I swear some of y’all have built in megaphones). Basically, I’ve been out of the country every move-​out date, so staying put seemed the easiest option.
Yes, it’s loud. Yes, there are parties (join em!). Yes, the wifi can be faster. No, I wouldn’t touch the hot-​tub with a 10 foot pole.
But the staff is so awesome. They fulfill maintenance requests within a day. They’ll answer all of your questions without hesitation. They’ll do random free breakfasts, free hot dog days, and on exam week, they’ll deliver little care packages to your door with snacks. And the annual crawfish broils? I’ve heard some people move in just for those. I think they had about 600lbs of crawfish for the last party. Bad-​friggin-​ass.
Look, if you’re looking at these reviews, you’re probably an undergrad looking for a very polished, friendly-​staffed, clean, inexpensive, relatively quiet, large apartment within a block walking distance of campus. Truth is, you won’t find it. But this is pretty much the closest you can get.

As far as west campus housing goes the Villas is a solid option. I lived there last year and had few complaints. They do have a lot of resident friendly activities and services such as a game room, small work out room with free weights, and also had a pretty fun casino night. I’d say they’re on point when it comes to repairs, we had 3 different occasions we had to get something fixed over the year and they were prompt in doing so each time.
When it comes to West Campus space and choices are relatively limited due to proximity to campus and overall location. Its not a bad walk from campus at all and whatabuger is right across the street so thats nice too

pros
–the building has new appliances
–has nice fittness facility
cons
–pool is always infested with frat kids who scream at the top of their lungs
–the walls are as thin as paper, and you can hear all your neighbors business
–the staff is very unfriendly… their accountant can’t do math… let alone charge the right person the correct amount of rent
–very expensive
save your self your time and money. you can rent somewhere better for the same price.

WOOO HOOO! New property owners/​management company. All the broken things are finally starting to be fixed. New fire alarms, cleaner common area (including the pool and hot tub), cheaper rent (now they guarantee that you will pay the lowest rent amount), they added more people to the cleaning and maintenance staff, and the new management staff is MUCH friendlier/​helpful.