Northwest Fence & Iron

I’d love to tell you about their fencing, but after chasing down my salesman for two weeks just to get the bid, I’m looking elsewhere. I’ve called three times since the salesman came out, the operator made me call his cell, where I left a message. He never returned my call, so I called back and got him at the office, hardly apologetic but assured I would be receiving it that day. We still haven’t received it. I shouldn’t have to chase down someone to give them my business. This place came highly recommended by my neighborhood group and I can’t see why.
Edited to add: I’m still waiting on my bid!

Scott and Josh at NW Fence & Iron installed a 5′ wrought iron fence in my rear yard earlier this year. In our initial meeting, Josh was extremely knowledgeable in finding me exactly what I needed. He gave me great options on size, location and materials for the fence. They were able to get the fence installed a few days earlier than expected and completed the job well within the time frame quoted. Thanks again guys, I appreciate the excellent job and service.

Northwest Fence did my 250-​foot vertical cedar privacy fence with metal posts a few months back, and they did a great job!
Mark Miranda, the guy who came out for the initial consultation, has been putting up fences his entire life, and he loves it. That was a drawing point for me. After the initial consultation, communication was a bit shotty, and I wasn’t exactly sure when my fence was going to be put up until about three days before.
The fence itself = amazing. The customer service = could use a little work. I recommend Northwest Fence for cut and dry fence jobs. Be prepared to wait a few weeks during the summer.
Thanks, guys!

We hired Northwest Fence to repair a custom fence damaged by the May storms. Their workmanship was terrible and we are still waiting for them to return to correct the mistakes and complete the job. They do not stand by their work. Communication has been terrible and I would not recommend Northwest Fence for any job.

My experience with this company was unfavorable. The final product wasn’t great and the communication from the salesman was poor. I wouldn’t recommend.

Northwest Fence & Iron installed an iron railing for my driveway. I had 3 bids for work (all roughly the same price) and decided on Northwest Fence because they were a large and established company. I felt they would be the most trustworthy of the 3 companies (contractors). Additionally, I thought they would be the most knowledgeable and customer focused .They were quick to place a bid and sent me contract for review. Install was timely.
However, upon completion, the fence looked as if it was crooked. The salesperson had followed up with me via email immediately after the job. I responded to him letting him know that the fence looked somewhat crooked. I had sent him photos and asked him if he could take a look and see if anything could be done to improve the look. The sales rep immediately responded that this was due to the my driveway not being level. He also stated that if I wanted the railing to truly follow the line of the driveway i would need to use rackable panels as opposed to stair step panels. I was iinformed that they had installed the railing that they had been contracted to provide. Additionally, if I wanted to make a change, I would be paying for the new panels and for the labor. The most disappointing part of the exchange was that the salesperson seemed to know immediately what the issue was and was able to tell me — (AFTER THE RAILING WAS INSTALLED), without even coming out to the house to look at the problem. In hindsight, it seems like a pretty easy and probably common mistake. A mistake that a consultant would help a customer avoid before the fact.
I am not a fencing professional, that is why I hired a professional company to evaluate the project, consult me on options, and install such projects. Also, make sure that the customer understands the different options and what the outcome of each option will be. This is where Northwest Fence failed to meet my expectations.

Interviewed a few companies to install either a horizontal or vertical wooden fence for our home. One fence company (starts with a V) didn’t even want to meet and tried giving us a generic over-​inflated quote over email. I won’t buy a fence over the internet. The install went as planned and Northwest was very communicative, and while not the lowest quote we wanted a reputable company to handle the job. We are happy and can definitely recommend them.

I had a metal and cedar fence installed at my house by Northwest Fence & Iron. I get compliments every time a friend comes over and even had passerby’s stop and knock on my door to ask who we bought from. The entire experience was easy and I would have to say this is a great company to do business with.

Being in Real Estate we sometimes need someone at a drop of a hat and sometimes you get exactly what you pay for on a whim. We called Jeff and had fixed the fence within 4 hours and it was such an incredible job I have added them to my family of services!
If you’re wanting GREAT work at a GREAT price in a QUICK manner and the job done RIGHT from the beginning. this is your company you need to use!
Wished I could give more than 5 stars because the customer service, work ethic and all around professionalism makes me proud and honored to be in a business relationship with this company!
Don’t miss out and pay for lousy service from anyone… pick up the phone and call them NOW! You will thank me later!
Russ Eitel, Realtor

Update: I spoke to Scott who is a manager and he really fixed things. He helped to make things right that had been done incorrectly and had iron remade to make sure I got what I ordered, even if there were miscommunications with the original sales rep. Now my fence is exactly what I wanted. Custom curved rails look great. I wish things had been like this from the start, but at least the result is truly beautiful iron work that is exactly what I wanted.
Original review:
i have bad luck with contractors. I swear I’m cursed. So maybe if you hire these guys to do some fence work, you will have better luck than I had when hired them. i had northwest fence & Iron come over for a quote on july 20^th. I just checked my email correspondence with them to verify that. Julie came over and took a bunch of measurements and said she would give me a quote in a day or so. Well that turned into WEEKS of my calling to bug her about sending me the quote. I was put off by the fact that I had a hard time getting a quote from them — it took over a MONTH for Julie to email me the quote. I finally received my quote from her on August 24^th. When she finally got me a quote, it didn’t have half of the things on it that we had talked about installing. Dimensions, details, etc were missing. I don’t understand why it took them a month to put together a quote with no specifics — nothing detailed at all.
While I was waiting for Northwest fence & Iron to get me a quote I had 3 other reputable fence companies (great reviews on Unilocal) come to my house to give me quotes and they all said that they buy the iron railing from northwest fence & iron and then only do the install themselves. Each competing company said i should just call northwest fence & iron directly to save myself some money and also because NWFI would fit my needs best since NWFI is the largest iron manufacturer in town and I needed some very specific iron work done.
After getting that information from the competition i decided to hire northwest fence & iron despite my reservations. Well, that was a BIG, HUGE mistake. They came out here to do an install of the iron railing (now this is curved belly rail, etc) on October 11^th — 1.5 months after my signed contract! Then when they got here most of the custom railing was not made correctly and they have had to remanufacture it– they told me it would take 1 week. It is now November 10^th.
They are now saying my install date is this coming Wednesday ¹¹⁄₁₅ — 4 MONTHS AFTER THEY CAME TO MY HOUSE TO TAKE MEASUREMENTS!!! Who knows if they will do that correctly.
I have had to call the manager of the fence division multiple times. He says he’ll make some calls and get the fence remade. Julie my sales person is NEVER here, she hasn’t come to one install date or been here to supervise the work — even though she swore she would be here for the ENTIRE install when she was selling me the railing.

I bought an iron fence to cover about 70ft of property line from these guys. The purchase process was ok but the installation was the worst imaginable. Their crew showed up on time and I explained to go to the side of the house and I would open the gate to which he replied, «Can you open the gate?». I knew I was in store for pure stupidity and they didn’t disappoint. We walked the property line and I showed them where the post holes were to go. They finished and left that first day without telling me they were done. I inspected the site and they put the post holes in the wrong place which I just walked them through and it was clearly marked on a diagram that they were furnished and agreed to at the time of purchase. I had to make a call to the «supervisor» and get them to come out again and dig new post holes for the correct location. I worked nights at the time so when I woke up the next day I find my gate broken open and two guys I’ve never seen before in the back actually installing the fence. The first crew never rang the bell or called they literally broke into my property by forcing the gate open, which was padlocked, and started working. I ran outside screaming at the two guys «wtf do you think you’re doing on my property». They didn’t speak much English so I was at a dead end. Besides my gate being forcebly pushed open with great force I have two dogs in the back yard that are always eager to run off and chase after things so this was a big a deal. Lucky for me the dogs are overly friendly and had apparently been following the crew around because they were still back there. I was furious and almost told them to get their crap and fence material off my property but the fence was 90% installed at that point so I decided to complain after they were finished. I then called the office and got the run-​around. I could never got pass the front desk, so I let that person have it. They clearly are in the business of pissing people off so they know not to take existing customer calls once the fence has gone up.
Fast-​forward 6 months. The fence was falling down because the morons can’t mix concrete. They dumped concrete mix straight into the post hole, put the post in, and then poured some water over it. No mixing whatsoever. Worst installation ever. Even a complete noob with a book on concrete could do better than these clowns. I now have to dig out the old concrete, post by post, and poor new footings.
Bottom line, don’t go here if you’re looking for a fence. They like taking thousands of dollars of your hard earned money and giving you no service and a break-​in in return.

We were considering Northwest Fence & Iron for a small fence job we needed done but no longer. Communication with our sales rep was terrible.
My first attempts to email him pictures and a diagram of what we were looking for were met with bounced emails because his email inbox was full. After a week of waiting around for him to get on the ball I checked in and was told I’d get a quote later that morning.
We’re now a week and a half out from the day I first contacted them and I still don’t even have a quote but the sales rep was very clear that whatever the price was, there would be an additional $ 300 «small job» charge since the footage was under a certain amount.
Overall they failed to communicate, failed to deliver a quote, and succeeded in losing a potential customer.

Very satisfied with their professionalism, quality of work and creativity! Very timely as well!