MedSpring Urgent Care

The place was clean, everyone was friendly, and the service was quick. This was probably the best urgent care facility I’ve been to in a while. The doctor spent more than 5 minutes with me and answered my questions and addressed my concerns.

This place was fantastic and was a lot less painful than I anticipated. Loved their friendly staff, their clean place, and their thinking ahead in the patient rooms to provide more room for family/​children (they even have a small table in there for small children to be entertained while you are being seen). Loved too that they charged me only my Specialty CoPay ($ 30) rather than my Emergency Room CoPay ($ 75), saving me money when my own Primary Doctor was unable to keep their appointment on Tuesday. I’ll definitely go there for future emergency needs — the fact they are closer to where I live also helps.
Small wait time (3 minutes maybe for me)
Clean — ample waiting area
Well thought out patient room
Quick to be seen and be able to leave (without having to spend 4 – 5 hours at the hospital ER)
Convenient location

I went with a friend here today for a sports physical and it was a good experience. The check in was easy, quick and friendly.
The facility was clean, stocked with complimentary drinks, snack items and was bright and airy. Everyone was friendly and we were in and out in record time.
They charge 39 dollars for a sports physical for people up to age 21. If your child or a young person needs a sports physical I would definitely recommend this place.

this place was awesome. total time i was there 15 minutes, people are very very nice. office was clean, they offered me drinks n snacks 3 times.
if I ever need to see a Dr again ill be sure to go back there. thank you.

Clean, quick, and great care. I went in for severe gastroenteritis, syncope, and dehydration. Although they had to stick me three times before they finally got an iv line started, I can’t complain (I was dehydrated after all). I apologize I don’t remember the x-​ray tech’s name, but she was very attentive and positive. Rob was amazing. Even though I felt like death ran over me he made it such a positive experience. My only two complaints (which was out of the control of the immediate staff) was that they have no blankets :-(and they have a policy against iv push meds. Dehydration + iv hydration= shivering out of control and projectile vomiting + explosive diarrhea + 3 iv sticks should = iv push zofran (not IM). We compromised and did another sublingual zofran. Overall, better experience than expected, thank you Rob and staff!

Don’t waste your time or your money. They are only interested in your copay. My doctor did nothing to relieve my symptoms and as a result of not being prescribed proper medicine, I have became more ill and will have to miss work. I’ve never felt so ignored as a patient. It doesn’t matter how sick you are or your medical history they will refuse to give you medicine due to «procedural» reasons. Medspring how about you tell your patients up front that you will do nothing for them before you waste their time at a worthless appointment when they are so sick they barely have the energy to get there in the place?

This place is awesome. Quick visit, Dr. Pruessner was super knowledgeable and diagnosed me quickly. The staff were funny and helpful. They have tv’s and WiFi but I couldn’t even use it because they were so efficient. Had to have xray and a splint and was still out in 30 minutes. This is my 3^rd visit to one of their Austin locations and I cannot rave enough.

DON’T GET YOUR DOT PHYSICAL HERE!!! I got my DOT physical here for my CDL class A license. I was expecting to get a «card», you know something that would fit in my wallet along with my license. What I got instead was an 8×10 piece of paper. I went to get my CDL in class with about 30 other people. Everyone else in the class had a laminated card that fits in a wallet. I was the only one with an 8×10 piece of paper. And we all know how an 8×10 paper folded up fits so nicely in a wallet. So I called the main office and talked to two different women. One was rude and said «well, that’s just how we do things» and hung up and the other told me that the DOT physical card would be on the back of my actual license. That turned out to be a complete fabrication or an outright lie. I got my license and no card on the back. What a shock. In addition to that, everyone in my class paid $ 69 for their physical. Not me, I paid $ 79 for my physical.(which I wouldn’t mind if everything else was professional) On top of that, my employer informed that MedSpring didn’t fill out my long form physical properly, so I had to make another trip back to the clinic to get them to fill out the form correctly.
So let’s recap:
A) I overpaid for poor, unprofessional service.
B) Got an 8×10 piece of paper that doesn’t fit in my wallet and won’t last a year if I jammed it in there, instead on a laminated card like the rest of the universe.
C) Was lied to that the physical would be on my license.
D) Had to make another trip (time and gas) to get to long form properly filled out.
GO SOMEWHERE ELSE… you’ve been warned.

Seriously try and avoid this place if you can. Some of the doctors may be fine, but you never know who you may get there. Do it right the first time and go to the emergency room if you cannot get to your own doctor. Yes, the medspring clinic is cheaper, but as you know — you get what you pay for.
I came in for simple stitches on my finger and had several complications to follow. First red flag is when I went to pick up my prescriptions at CVS. The pharmacist pulled me aside and asked what was going on to try and understand why the particular antibiotics and pain medication were prescribed. So basically, the wrong pain medication and antibiotics. I went back to medspring and was prescribed something totally different by a different doctor based on the CVS pharmacist’s advice. Obviously made me question the quality of medical care I was receiving.
Had to go back to Medspring a 3^rd time for the intense throbbing that was not supposed to happen… The 4^th time I went to medspring was to get the stitches removed. I was told during my first appointment that I would need to come back in 10 days to have the sutures removed and this visit is a follow up and there would be no charge. Medspring did not collect a copay — stitches were removed and I left with a 0 balance and no feeling in my finger tip. Doc said I would get feeling back in a month or so.
4 months later, still no feeling in my finger tip and a new bill for $ 187 for the suture removal visit. No idea where that amount came from as my insurance is a $ 50 copay for urgent care clinics… No one on the phone can seem to explain it either.
As opposed to focusing on quality medical care medspring’s top concern seems to be centered around patient comfort — TV’s in the patient rooms, coffee, snacks, friendly staff. Where your health is concerned I recommend seeking more qualified treatment elsewhere.

We went here for a sports physical. We were seen by an ACTUAL doctor which is great He was very quick and professional. We were in and out of the place in 27 minutes from bumper to bumper. HIGHLY recommend this place for your needs. The staff was very professional and courteous.

Can I just say… SPEED? From the time I parked to the time I left the clinic was MAYBE 30 minutes apart. The receptionist was very friendly, and even offered me a selection of hot drinks that the lobby’s Keurig can make.
Upon reaching the room, I was shown the TV and channel listing, and assured the physician would be in soon. And he was! The entire staff is full of personality and genuinely care for their patients.
I have already directed friends their way, and would recommend you do the same!

This place was absolutely horrible! The front desk person, Duane, was completely unfriendly and just plain rude. At one point he started shouting at me as I simply requested they contact my PCP.
Dr Ibara should have his license revoked! He was by far the worst doctor I have ever seen in my life. He seemed as though he had no empathy towards his patients and was a total jerk.
The facility itself was dirty. There were dirty tissues on almost every table. They had no trashcan in the reception area except in the beverage area (gross). The nasty leatherette sofas in the rooms were gross.
I will never visit a MedSpring ever again after this experience and I highly suggest you look elsewhere.

If you expect to be treated for anything the task to do with pain. They do not prescribe any medications to help with pain. It’s apparently their policy to let people suffer rather than treat them. When I called to ask for help and had numerous accounts of documentation they couldn’t do anything other than say it’s against their policy to give patients what they need. Try not to waste your money going here in finding that out after waiting 14 hours in the waiting room and being treated like crap

I took my mother today and she had an amazing experience! First of all because the doctor spoke Spanish. From start to finish the visit was very professional. I read some of the reviews prior to our visit and I was in doubt, but is an urgent care and I don’t mind them taking their time because is my health and others people health.
Thanks for everything MedSpring!

My girlfriend and I have used this particular Urgent Care facility a total of three times and we’ve been nothing but impressed. I’ve read some of the negative reviews and all I can say is that from our perspective we’ve not encountered anything negative. The entire staff is incredibly friendly. We dealt with two different doctors on consecutive days due to a double dose of the flu in our household and both experiences were excellent.

We have come here a few times over the past couple years and have always had mixed experiences. Proper diagnoses and prescriptions given, always translating to healing and getting over our colds, flu, etc.
However, the last time we went we waited for almost over an hour ONCE INSIDE THE ROOM. I briefly stepped back into the lobby during our wait, and no one was in there. We found this quite unacceptable.
Our nurse Duane was a hilarious dude who makes feeling awful a little less, well, awful. But oh ya, we still waited over an hour to see the doctor.
Oh, and they have a ton of beverage choices as you wait. But, unlimited Cokes stop making amends for long waits after about 20 minutes.

I came in for a horrible cough I’ve had for a week or two. Fast paperwork at check in. Refreshments like coffee, hot teas and sodas also snacks in the waiting room. Was taken right away to a room. The rooms have a comfy couch and flat screen tv with a remote. A very comfortable feeling, not a bright sterile uncomfortable room like most urgent cares. The nurse/​medical asst came in, took my vitals and got my info. The doctor came in pretty much right away. This was a Sunday afternoon and I was probably the only person there at this point. The doctor checked me over and I felt he was concerned. I had X-​rays taken there and he was able to look them over immediately. I had pneumonia, he sent a prescription to the pharmacy and gave me the «doctors orders» of what to do to get to feeling better.
I will absolutely be back next time I need to go to an urgent care or take my family. I will tell anyone and everyone how fancy and how much I enjoyed the overall experience.

Crap! Horrible experience and a 100% waste of my time! I agree with Sera O The pros are that this place is defenitely clean and modern and the paperwork is minimal. Unfortunately the good stops there. A simple wart removal turned in to 3X30 min trips when I have VERY little time, made appointments and told a different time, go in 5 mins late and was turned away, then all they did is attempt to use the same product I can buy next door at HEB, after telling them I already tried this they referred me to another place they didn’t even know! Useless! Inflexible!
As a IT Professional Contractor I get paid by the hour and I wasted over $ 180 trying to use this place. The only reason I went is because they were recommended by my insurance company, I will be emailing them to recommend this company is removed.

I am just livid. The pros are that this place is defenitely clean and modern and the paperwork is minimal. Unfortunately the good stops there.
I was the only one in the facility this afternoon. I explained all my symptoms to the medical assistant that were very worrisome: extreme migraine pain going on 6 days, stiff neck, severe dizziness, bleeding and sore gums, sore ear, sore sinuses all on the left side of my head. I can’t hardly taste food. I have very little appetite. I can hardly sleep. I have a history of staphylococcus from a surgery site on my skull.
Yet after making me wait AN HOUR AND A HALF the doctor (whose English was not very good) totally ruled out any infection simply because my mucus with was not colored. That’s it!
He didn’t listen to me at all. He had not been filled in on ANYTHING I told the medical assistant. He seemed entirely unconcerned that just barely touching the left side of my head was killing me. All he wanted to do was prescribe me pain pills.
I asked him, why don’t we try anti biotic or further tests until I can see my ENT next week. Nope! He wasn’t interested in even exploring the possibility of something being very wrong.
I was so upset I left without my pain pill prescription. Another urgent care took care of me right away and confirmed there was an onset of an infection and treated me right away.

Horrible experience here.
I went because I got bit by a bug or something and it looked alarming. The doctor was clearly not in the mood to explain anything, even though I explained I was upset and alarmed. Instead, he just told me it looked bad, and rushed me out the door with an ex for some antibiotics.
No bedside manner. Go anywhere else if you are actually alarmed about something and want someone to treat you like a human.
That being said– wait was only 15 minutes or so, and the facilities were nice. Just wasn’t enough to balance out the fact that I left there in tears because of a really rude, dismissive doctor.