Jiffy Lube

My prime reason for going here is that it is a block away, so rather than sit in a grungy waiting area, I can just go home and wait. I will only go here for oil changes, however, that is now changing. They recently got rid of their value oil change, leaving me baffled when a simple oil change rang up for $ 50. I always get great customer service when I go here, and it’s so convenient, but I truly am mad that they got rid of this service which was so consistently advertised, that I never would have expected I would need to double check they still had the promotion, considering this was my 5^th oil change here.

Hello, I just like to say this location always has great customer service. I have seen staff change through the years, but no matter what, the crew has always met up to my expectations. I live South Austin, Manchaca and Slaughter area; in which there is a Jiffy Lube near there, but I found that the customer service here at the Riverside and Oltorf location exceeds always. Just telling the truth! I went for service this Sunday, Nicole and the crew were awesome! Thank you very much for being great customer service!

Went for an oil change 6 months ago at this Jiffy Lube. Today I got an oil change at my car dealer because an engine light was on that needed to be checked also.
1) Turns out if you need Dexos oil, it will cost you 2x as much as Jiffy Lube. Can’t believe how much cheaper at the dealer.
2) They showed me how lumpy my oil was and looked like it had not been changed in a long long time.
Check the work Jiffy Lube does. I definitely will never go there again.

The staff was professional and helpful-​their direct customer service deserves 5 stars. The 3 star rating is due to the time it took to change my oil. When we arrived we were told it would be 15 – 20 minutes. We were there for over an hour. I’ll go back because of the great guys who worked on my jeep!

Nice enough guys but need to do as they promise. Tried to upsell me radiator fluid I didn’t need and didn’t vacuum as stated on their own receipt. Good for the price but attention to detail is missing.
*Update*
The manager Adam was nice enough to make it right and called me back tonight, same day, about the issue. I guess when you buy the value oil, it means you get the very basic services as well. He took responsibility and offered a free oil change. I don’t leave reviews on Unilocal to get free stuff but am thankful for his prompt response. Ill still do business with Jiffy lube in the future. See you in 5k miles.

I bought one of those $ 25 groupings for an oil change. I stopped by to see if I needed an appointment and was kindly greeted by Bobby. He said they could do the oil change right then, and kindly directed me towards the air conditioned waiting room. The technician then called me over and thoroughly went over what my car needed and the different options there were. The best part is at no time did I feel pressured to upgrade. In only took about 30 minutes and they even filled my tires and vacuumed my front seat and floor! Great service and experience! Thanks guys:)

So friendly, so nice. these guys have always been great to me. once I was dealing with a really horrible problem in my car. it was not something that they could fix because they did not have the proper equipment. but it did not stop them from helping me as much as they could and they did not even charge me for that.

These guys are always friendly and helpful. They are quick and I have never had a problem with my car. The area is a bit sketch, which is why I gave it a 4.

these guys at this location are so nice and friendly, seems like they are always eager for work! I needed my license plate light fixed and I brought in my own bulbs and the guys said they’d do it for free, no big deal! I warned them that with my car its pretty tricky to fix and might take them longer than anticipated. And it did take longer to fix. Still free of charge. And the guy fixing my light was on crutches!!! Kuddos to this guy! Thanks Jiffy Lube!

The assistant manager is very sweet but that’s about all I’ve got. I came at 6:50 to get an oil change and inspection. It’s now 8:38 and I’m still sitting here. I called yesterday and they told me to bring it in at 7. Turns out the inspection people don’t get here until 8. She then comes out at 8:30 and says it’s raining. I don’t know if I can do your inspection. Get it together.

When my car wouldn’t start on a Sunday, I decided to walk over and ask the Jiffy Lube guys if they could give me any advice. Matt went the extra mile and actually walked back to my car with me to take a look at what was going on. Unfortunately my car troubles were a lot larger than I had hoped, but I was impressed with the 5-​star service I received. I’ve been a customer in the past and will be again in the future. Thanks guys!

I just want to say that the staff here is incredibly accommodating, quick, and super friendly! Thanks for a great experience.

I went in for an inspection. The wait was pretty long, but the service was great. The main guy that was helping me out was very friendly and once it was my turn, the inspection went quickly and smoothly

This review is slightly over due– the manager Adam was kind and showed me how to change my headlights without making it more difficult than it needed to be. Super awesome.

Jiffy Lube: What is the point of opening at 7:00 am and having an employee on the clock that is not trained to do a state inspection? The trained employee was not scheduled until 8:45 am. I was the only customer there at 7:15 am. This stop was a waste of my time and the staffing is a waste of your money.

Best jiffylube all around they greeted me as soon as i pulled up, pouring me a cup of coffe as soon as i sat down and told me the wait would be about 25mins, They got me out and back on the road in 10minutes ! Jonathon and Zach did an excellent job, super fast, and very Professional! Good to know that i have a place i can go for all of my vehicles needs and have outstanding service for now on, I will surely return soon.
Thank you Jiffylube!

HORRIBLE service. I’ve been here three times and each time the mechanics spent more time trying to get out of doing the work than anything else.
I got a state inspection done and they didn’t scrape the old sticker’s glue off, just slapped the new sticker on the windshield above it and told me it was my problem now.
**Save your time and go to the Jiffy Lube down the road on Oltorf and I35 where their customer service is fantastic and they actually care.

Adam, the manager, was extremely kind and helpful. I usually go here for my oil changes and this time was no different. I still had several miles left until my next oil change, and Adam told me I didn’t need one just yet. And gave me a discount on my new wipers! I will always come back here for great service!

I’m not really one to write a review, however I am the type to read them. So I thought it would be appropriate to start writing reviews since I’m so dependent on them!
I’ve had two different experiences with this Jiffy Lube location — both were very positive! The first experience, I biked down to this location to see if they sold jumper cables. Unfortunately, they did not. However, the manager did offer to drive down the street to where my car was to jump start it using his cables. While I was waiting for the manager to finish up a car he was working on, another nice gentleman offered his services. Once my car was jumpstarted, I drove down to that same location and the manager looked at my battery. Before charging me to replace it, he asked me if I had a warranty on it. If I did, then I could get it replaced free at another place instead of having to buy a brand new one at their location. During this situation, I was already emotional drained and the warranty of my battery did not even cross my mind. I was at a point where I was ready to throw any amount of money to just get my car fixed and running again. Thank goodness for the honest and sweet manager! He told me where the nearest AutoZone was (where my battery was under warranty) and I got a new battery changed for free! The Jiffy Lube manager saved me over a hundred dollars! He selflessly let me know that my battery may have still been under warranty! Great person!
The second experience I had at this location was a few weeks later and was just as positive! The same manager greeted me with a smile and even remembered me from my first experience! I needed an oil change and he handled it in a quick manner! I told him that I had a sign language class that I had to be at in 30 minutes. He said he would take 10 minutes — and he really only took 10 minutes! I appreciate people who are true to their words, so I was very grateful! Not only did he provide his services in a timely manner and with a smile, but he also gave me a $ 10 discount! It did not seem like there was a specific reason or promotion, so he simply gave me the $ 10 discount out of his good-​heartedness!
Thanks for providing such a heartfelt experience for me!

Showed up at 6:40 and though the sign says open till 7, they were closed and locked up with nobody in sight. Bad sign. I’ll go elsewhere.