Firestone Complete Auto Care

I normally avoid chain auto shops… but I’m telling yall… this Firestone is the epitome of excellent customer service. I walked in on the verge of tears after work with a car that wouldn’t start, and left feeling valued and with a giant smile on my face. these guys kick ass! SERIOUSLY!

Battery died just as were about to go on a trip. AAA jumped us and we limped into Firestone. They installed a new battery ASAP and got us on our way in a jiffy. Thanks for the quick service, Firestone!

I took my 2015 Honda Fit to the Firestone at 7806 Northcross Dr., Austin TX, to get the oil changed 2 days before Thanksgiving. In order to access the oil filter and drain plug on the Honda Fits, the plastic front splash shield must be removed and then put back on afterwards.
As best I can tell, the splash shield was not properly reattached, because later that same day after the oil was changed, the splash shield came loose and started dragging on the road as I was driving. Because of all the craziness with the Thanksgiving holiday, I wasn’t able to get my car into the Honda dealership to have them look at the shield until the next week, by which time the splash shield had almost completely ripped in half and in so doing had damaged another part of the underside. It cost close to $ 300 to replace.
I sent a note to Firestone’s customer service and got a call the same day from the manager of the Northcross store asking me to come in to talk so they could help make it right for me. When I went in today, the manager was off for the day, but had already explained the situation to the service manager, who promptly refunded me the ENTIRE cost of the repairs that Honda had made to my car, along with his profound apologies.
I have read many horror stories online about Firestone’s upselling tactics and poor customer service, but I have to tell you, my experience with Brandon and Penn at the Northcross store could not have been further from that. Frankly, I have never had such an amazing and rewarding customer experience with any company as I have with these guys. My wife and I were simply blown away by how they immediately offered to reimburse the full cost of the repairs, no questions asked.
On the wall of the store is a banner with a quote from Harvey Firestone, the founder of the company, that states «I believe fundamental honesty is the keystone of business.» I can tell, the guys at the Northcross Firestone have taken this value to heart and embody it in every way.
I cannot say enough good things about my experiences at this store and that is why they will continue to have my business — thank you so much! I am a very satisfied customer.

I was told one hour on the phone. It immediately became 2 hrs when I got to the store a couple of minutes later. They wanted me to pay half the cost of another tire to replace one that went flat that I got from them 1 week ago under warranty.
Just go to discount tire where the warranty isn’t total garbage.

Depends on what Firestone location you take your car too. This location seems to be helpful and good customer service the times I have taken my car to them to have some service done. But I have gone to other locations and services have not been up to good standards. So it can be a hit or miss.

I have brought my BMW to many shops, and this is the only one that could align it properly! Brandon cut me a sweet deal on some tires too. All of the staff is very friendly and it was really easy to make an appointment. They got me in and out in no time. Many thanks to Brandon, Penn, Miguel, Johnny, Dan, Cesar, CJ, Frank and the rest of the crew for taking such good care of my baby! You all rock! :)

I came in because my tire was making a noise. I had picked up a bolt. They fixed it, drove it to make sure there were no issues and didn’t charge me! They got me in and out pretty quickly. They were very courteous and professional. I was very pleased and will return when my car needs service.

The customer service here is awesome! I had some rattling and popping coming from my left, front wheel. I had called around to a few shops to see if I could bring my car in and just in general, the phone customer service was not great. I always feel a little skeptical taking my car to get worked on bc I’m afraid they’re gonna try to pull one over on me. Not the case at all with these guys. The guy I spoke to on the phone was very pleasant, gave me an estimated time for what I suspected was the issue & even said they could take me home if I was close!
Turns out it was my brakes & rotors that needed replaced in the front. There were some other issues, which the 2^nd gentleman I spoke to clearly explained all the issues & costs to me, without talking down to me. I went in to apply for their credit program, but was denied. The gentleman that I spoke to the 2^nd time helped me when I dropped off my car and gave me a small discount just for applying and to help me out! Definitely not something he had to do. It was close to closing time and I called to see if my car was ready & they informed me they were ½ way done. They said they would stay until it was finished and I could pick up that night, but I just said I’d pick it up in the morning. They were finished and I had my car back by 9am the next morning. Car works solid, no more sounds, & just overall great customer service. I will definitely take my car back to them to fix the rest of the issues they mentioned.

After seeing a local specialist for issues with my steering, I found that the brand new pump from Firestone about two months ago has been making noise it shouldn’t and I appear to have a leak in my power steering. I brought my car back to Firestone since the part was under warranty to get the issues checked out, but according to the employees at Firestone, there is nothing wrong with the pump that’s making noise. When the mechanic spoke to me and asked if I was having specific issues with my car, I explicitly told him «No, that problem is not occurring,» and he responded by telling me «Well, this is why this problem is happening.» This happened 3 times, and when I mentioned that I was also concerned about the fact that my hydraulic fluid had leaked out, he said there were no leaks in my car since I got a full inspection and everything came out fine. Needless to say, it was an infuriating experience, and should I find the brand new parts I paid for through Firestone are faulty, this review will not be the last heard from me.

It was a busy day there, but the service writer and the technician’s were all kind and helpful. I had a bad valve stem, and they fit the work into their schedule without an appointment. I left the tire and did some errands. When I returned, a bit before the estimated completion time, they had the tire done. I asked if they would put it on for me, and they did and stored the spare with no additional charge. The cost of the repair was reasonable and exactly what the estimate was. I have no reason not to be pleased in every respect.

Always have good experience taking my car to Firestone. But this time around I got excellent customer service with Miguel. He went above and beyond in helping me with picking out new tires (my current tires was over 6 years old) and there was no upsale. With a busy schedule I am unable to take my car in until after work and with traffic I didn’t show up until 6pm, they close at 7pm. Miguel assured me that is not a problem and completed the job in a timely manner. If you need tires and want excellent service. ask for Miguel. I will definitely go out of my way to come back here to service my car.

I’ve been here once so it’s hard to just give a 5 to a mechanic or mechanic shop on one experience. I will say that the manager is a nice guy, and they quoted me well below what Precision Tune Auto Care did for my ball bearing issue. For that I am grateful and my Silver Bullet sounds like the champ that he always was. As for the negative reviews, I did not experience them trying to sell me anything else on my car, and they finished in a timely manner, around the time that was quoted to me. I know I will be back in case I need to.

Wow! I was shocked to read the 3 negative reviews for this Firestone. I noticed that they were from last year and can only assume there has been a change in management. I have had a fantastic experience at this location.
Earlier this year my wife took our car in for an oil change and just an over view of the vehicle. We waited until the last min and were leaving town the next day. She took the car in 15 min before closing. Ron (manager) asked one of the service guys to stay late and they were able to get us taken care of that night.
A few days ago I took the car in because my headlight was out and every bay was full. Again I was met by Ron. I told him I was willing to leave it and come and get it later because I could see how busy they were. He told me to pull my vehicle up to one of the bays and changed the light personally. Very impressive! He easily could have said «come back in a few hours» but instead took care of me right there on the spot.
The prices are fair and the customer service has been amazing so far! Ron, you have a customer for life!

I’ve been there two times and had no problems with them whatsoever. They’ve been accurate with their time estimates, done a good job, and been fairly friendly both times.
The second time I came in for new tires. I told the guy I wanted to get them cheap and he helped me save $ 80. While they worked on it, they noticed that my car was running very low on oil and topped it off for free. That saves me another $ 20 or so.
Way to go y’all!

Took my car in for alignment and oil change. They performed these things fine. About an hour after I dropped it off they called to say the cabin air filter was dirty and asked if I want to have them change it for $ 49. I declined: when I picked up the car it turned out it would have cost closer to $ 125 with parts/​labor that they didn’t tell me about. So I’m glad I said no: I think I can learn that myself on Youtube or have my local mechanic do it for less. Also, they did not mention on the phone that my inspection was expiring this month. They pointed it out when I picked up the car but I would have loved to have had them do it while it was still there.
Another big gripe I have with Firestone is that they apparently sign you up for some kind of survey. I’ve been getting 2 calls a day starting early in the morning: when you call the number back it does not tell you anything, and they don’t leave messages. I just had the number blocked so I don’t have to deal with it anymore.
I generally don’t use Firestone because I feel like they are too money-​focused and not very customer-​centric. The idea of a follow-​up survey is nice, but numerous phone calls per day is not, and a message (or even a notification from the service staff that I should expect the call) would be nice.

Mr. Ron Shaw and his staff are very professional and will work to get a customer’s car right! Let me explain.
He knows about the industry and has spent his career in service. Our Toyota had an issue and the dealer said it was related to tires. The issue was really with the drivetrain. The dealer Service management did all they could considering Toyota has strict guidelines in place to solve certain issues.
Ron at Firestone was compassionate though and helped us demonstrate to Toyota that the issue was not Firestone tires. That prevented the issue from dragging out for months. When Toyota corporate policy may have delayed a solution, Ron Shaw and his techs hit one out of the ball park for us and the vehicle issue was resolved by Toyota within the week with a new vehicle. MAJOR APPLAUSE. Ron got all the corporate obstacles out of the way of finding a solution. To everyone in central Texas … this is how a good service center and great people are supposed to be. Having owned aircraft service centers at airports, I can tell it like it is.
Truth about service issues is what you are really buying with a service center. If you want the truth and clear choices of repair options where and when it is needed, you won’t go wrong with Ron and his staff.

This is more like «I’ve experienced better.» But I’ll give them 3, because they were all very friendly, and I thought the cost was reasonable. They need to work on there appointment keeping and being clear with the customer as far as the amount of time that will be needed to get your car back.

«Omg!!! I waited 2 hrs to have a battery changed out here, this place sucks, never come here, this shop sucks balls!!! Don’t come here if it is the last shop on earth!!!»

I took my car here for an alignment issue while driving across country. After they test drove my car they printed out the alignment record and everything seemed like it was in good shape. $ 75 later I was ready to hit the road.
As soon as I left the lot I realized my alignment didnt feel fixed at all. it still pulled very hard to the right. Something they could not have missed during their test drive. I mean you change all four lanes on the freeway with this pull.
I called Firestone and they refereed me to another shop saying they were too busy and couldn’t get me in for a few days. So, I went to the shop Clock Tower Dr. They told me that I had «repack my wheelbarings» and it was a $ 350 repair. So, I said your the «EXPERT» Ill trust you that it would be fixed.
Well, my car was not fixed. In fact the mechanic said that it wasn’t any better and probably wasn’t the correct diagnosis. But, the cashier was quick to get me out the door and $ 346.07 + $ 75 later I am stuck with a mis-​diagnosed car that still pulls to the right.
Thanks Firestone. I appreciate your «expertise»

I took my car here for a simple oil change. I have no reason to recommend them and several reasons to say I would not take my car here again, especially for anything more serious.
After dropping my car off, they called me to tell me I «needed» new tires, even though may current pair has less than 20k miles on them (and they’re good tires — I forget the exact warranty but I believe it was approximately 60k miles). The employee was sour when I told him no.
When I went to pick up my car, the total was $ 30 — not a great deal for an oil change. I then noticed a sign that advertised a «7 for 1» deal where you get 7 different services, oil change included, for just $ 35. So they were happy to try and up-​sale me $ 700 worth of new ties when all I wanted was an oil change, but didn’t bother to tell me about a special that I would have actually been interested in. There were no complementary services performed you’d get at many other places, with the exception of the standard fluid checks. No floor vacuum, no window wash, etc.
Also, you know the sticker they always put on that states when you’re due for your next oil change? Well, they even didn’t bother removing the current one. They just slapped the new one on 3 – 4 inches to the bottom right of it, completely crooked, and literally obscuring my view. It took me about 10 seconds to peel the old one off and properly place on the new one. If they’re that lazy with putting on a freaking sticker, I’m scared to think what kind of job they actually did with the oil change.
Based on this experience, I see no reason to take my car into this location for any type of service.