Courtyard Austin-University Area

Booked on hotels tonight in the parking lot of another hotel. For $ 65 how can you go wrong? Kevin at the front desk was great! He gave us a great recently renovated top floor room overlooking Austin. I’d say the key to success at this hotel is Kevin! Way to go!

i was here 2 days the second night my bathroom had a floood from a floor above abd they tried to accuse me of the damagre i fucking had no luck witht he shity maanger and not to metiobn i have a service animal who was stuck with a needle full of blood rom the room whio knows how it was still there if its clean and know to getthe pup tested dont stay there shity ill stay at motel 6 or qworse and dirty towles as well as nasty sheets and bedbugs and much more

To my pleasant surprise this hotel was great. I am usually super picky when It comes to hotels and I have yet to stay in one that seemed up to date like this one, it has a very modern vibe to it. Check in was prompt even though we got there pretty early and we were settled in our rooms within 5 minutes of arriving there. My only complaint is that there is no free breakfast and the batistas for their «starbucks» aren’t very good but other than that it was a great place to stay.

The room was dated. It was clean feeling.
To bad Courtyards don’t offer more value for the dollars spent.
I asked for a high floor and I am only Gold with Marriott and they stuck me on the forth.
It was noisy from the open lobby below.

Just checked into this place. One of the worst Marriott I have ever stayed in. They screwed up my two award nights which I had to call Marriott cust care to fix
The room looks like the 1960’s. No color in the room. Very drap. If this is remodeled I give up.
So even though Marriott Customer care assured me the hotel would not charge me, a charge for $ 155 has appeared on my credit card.
I called customer care again and was told this was wrong and that they would contact the hotel again. I called last night and got a guy who barely spoke english and offered no help or any understanding of the problem.
I suppose I could dispute the charge on my credit card
No phone call from Marriott or the hotel as of ⁹⁄₂₈. Us bank has removed the charge for now

Very torn about this review. I’ve stayed at 6 other properties in area and this hotel is definitely better than most but for a Courtyard I expected so much more. It really only deserves 2 stars. NO real breakfast option just a coffee bar. No free internet. My room had very poor lighting, an AC unit like a bad hotel in Vegas, window curtains didn’t close, shower curtain broken, bedding was paltry in the ice cold room. Front desk professional and nice. Pool looked good. I think it really is the general neighborhood. Very dumpy. I’d try something further in town?

Positives I found at this property– the air conditioning works and the staff working the coffee bar in the lobby were very pleasant.
Negatives –and there were plenty. Bedding was thin and cheap, no hot water in the bathrooms –including the shower, cleaning girls were yelling up and down the hallways like they were at a carnival, the TV remote was broken and didn’t work at all, the front desk clerk was rude and had no sense of hospitality, the were several dead bugs in the light fixtures, hotel is in a sketchy area with an abandoned hotel next store. As a Marriott Gold member this is not a property I’d recommend or stay at again.

This place was awful! Day 1: we check in and are ready for the room. They were still cleaning it.
We walked in and all you could smell was mold and mildew.
Day 2
Woke up to the mildew and mold smell. Also, there was no lotion (a standard in every other hotel) and they didnt show up on our floor til 4 pm. We were there but said we would be gone in an hour. We come back and they hadnt been in the room. Beds were unmade and bathroom was not clean. Two other complaints: no free breakfast, and even thiugh there were 4 of us, they gave us only 3 sets of towels. The extra blankets we requested were itchy. We only stayed 2 nights and I am glad that was it. I dont think i could have tolerated any longer. This place doesnt deserve any stars.
We came home to discover we got bedbugs!

I tagged along on a friend’s trip to Austin. She was scoping out the area as a potential new home due to a move for work. We stayed at Marriott — University Area because she got a great name your price deal on Priceline. I think if we had paid more than we did (I think it was ~$ 70/​night) I would have knocked off a star. However, for the price it was great! It was about 10 – 15 minutes north of some of the «action» but had free parking, a pool, gym, and was recently redone. There was plenty of storage space for our SoCo shopping finds and the layout was perfect for two friends sharing a room. The AC worked like a dream, the bathroom was well-​lit with plenty of plugs for various hair appliances, and the beds were comfy.
Notes: we had trouble not once but twice with the room keys. The electrical outlets in the bed area were outdated and «loose» which meant that my hairdryer came undone several times while trying to get ready which was frustrating. The elevators were fast and the people working there were friendly and helpful!
Overall — great clean place for the price. I would recommend if you can get a good deal.

The hotel underwent a recent massive renovation. The new décor was modern and quite nice. The staff at both the check-​in desk and café-​bar were exceptionally helpful and friendly. The room was nicely appointed and beds quite comfortable. But, it was much smaller than what I’ve come to expect for room style/​prices in this category. There’s one thing I absolutely didn’t like at all: the bathroom was located on the exterior wall side, with a large picture window, about 3’x5’. Here’s the rub with the window: as noted in the attached picture, the blind/​curtain was only marginally opaque. Using the restroom, especially at night with the interior lights on would make the roll-​up blind/​curtain virtually transparent. Zero privacy… with another hotel directly across the parking lot!

I stayed at the Courtyard for three nights for business. The hotel is currently undergoing construction which means you walk in to a makeshift lobby. The renovations are much needed as it’s pretty blatant it’s an old building. Perhaps that’s why we found a COCKROACH in our room, but I’ll get to that in a minute.
Let’s first chat about the fitness center. While this is also in the process of being redone, I’m not certain why they felt the need to make the room 85 DEGREES. This is not an exaggeration. The fitness room was 85 degrees making it difficult to work out longer than 20 minutes.
Now, the cockroach. This morning we we were packing and preparing to checkout and we discovered a cockroach over by my suitcase. We called the front desk to have them send someone up to kill it. 15 minutes later, someone showed up and laughed and said «yes, it was a cockroach. but it’s dead now». Not the response we were looking for. When we checked out and told the front desk about our experience, they did not even feel apologetic. In fact, they never even said sorry. No refund was given.
I will never stay at this hotel again.

I have stayed at quite a few Courtyard by Marriott hotels in various states throughout the country. Every experience that I have had so far has been a positve one — until this one. By far, this Courtyard by Marriott is a huge embarrassment to the entire Marriott chain — kind of like, the prodigal son in a family of several hundred sons. In my opinion, it would be wise if Marriott sent out an inspector to this site ASAP, to see how their brand name has been completely tarnished, by this particular location.
This hotel is undergoing a major renovation. This is fine. I have stayed at several hotels where this has occurred. Typical: Loud drilling, dusty environment, dirty floors/​carpet, windows that you can’t see out of, etc. You get the picture. They’re ripping stuff out, and putting new stuff in. Sometimes, you walk by the old stuff or the new stuff, en route to your hotel room. This isn’t the problem.

What is the problem — willful deception and deceit, for the sake of profit maximization — at the expense of the customer.
First, if the hotel wants to remain open for business, they need to let the general public know, that a renovation is occurring. Either inform the customer of what they are about to get themselves into, and/​or, give them a discount for the inconveniences that they will encounter. That way, the customer can make an informed decision as to whether they want to stay at the hotel or not. This has not been done. If you go to the Marriott website for this particular location, there is no mention of a renovation. (Several other Unilocal reviewers have also pointed this out.) What does one conclude from this? Specifically, «If we Inform the customer or give him /​her a discount, we lose revenue. We can’t do that.» Ok. So be it. However, there is an even deeper problem.
Second, under NO circumstances, should a hotel should be selling rooms, when they know that a major problem exists with the room /​block of rooms. How would you react, if you went to take a shower late at night, only to discover that there was no hot water? Did I mention that this is the middle of winter? Note: It wasn’t like «something went wrong with the hot water an hour or two earlier.» i.e. The water heater went out, etc. This is understandable. Things break /​it’s a hotel. Instead, the hot water issue was /​has been /​is a known problem — yet, they STILL SOLD THE ROOM. Very disappointing. Fast foward to morning. Do you think there is hot water now? (I did mention the «known problem» part, didn’t I ?) The redeeming grace? At least the rank and file employee in the morning admitted to the fact that they have been having a problem with the hot water, and tried to find a solution. i.e. Find an available room with hot water, and let you take a shower there. In contrast, the gentleman the night before decided that it was in the hotel’s best interest, to pretend that «no problem existed». Really? I’m sorry, running the water for 10 minutes, doesn’t magically make the water hot. Instead, it just makes you decide NOT to take a shower, after you discover that the water has ONLY changed from icy cold, to just plain cold — after RUNNING THE WATER FOR 20 MINUTES. In my opinion, behavior like this, does significant damage to the Marriott brand, since 1) customers do not like being deceived, and 2) it reinforces the notion that the hotel is only interested in «maximizing revenue at all cost».
So, here’s the Marriott ad: «We are undergoing major renovations. However, we are not going to make any effort to inform you, until you get here. In addition, we are going to charge you full price. Also, in a small portion of our rooms — specifically, yours — there will also not be any hot water — during your stay here. If you want something hot, please make yourself a cup of coffee.»
Saving grace: I sympathize with the rank and file employees that work here. They’re doing their job /​trying to earn a living, under very difficult and trying conditions. They should be commended for their efforts. i.e. Trying to give the customer a positve experience under less than ideal conditions. However, Marriott should take a long and hard look at this how this location is being run. Methinks that there is a track record of ongoing problems here.

The hotel is going through a remodel and everything sucks. I will not stay here again until they get these rooms and start fresh. I stay at Marriotts almost every week, and this one is bottom 5 across America.
Gone in the morning.

Ok, well after some back and forth. The manager insisted on letting them make it right. We were welcomed back once the remodel is complete for the number of days we originally stayed along with some extra credit.

In the words of Jimmy Fallon…“Ew!” I’m a Marriott person but this felt more like a Red Roof Inn. It’s Austin and rooms get expensive — especially when the city is booked with a few huge events so I found the least expensive Marriott hotel in my company’s price range. I gave it two stars b/​c the people at the front desk were very hospitable, otherwise, it would have been one.
But the room was dirty (paint peeling; rust in the bathroom; stains on the carpet) and the first thing I did was check the lining of the mattress for bed bugs and place my luggage on the highest surface I could reach.
In their defense, they’re upgrading to the new Courtyard look and feel. Fingers crossed the renovations happen sooner rather than later.

No complaints really. Only stayed for a single night. It does have a good amount of easy parking which was pretty full due to a game day.
The walls here are thin where you can hear people in their rooms not only while walking down the corridors yet when in your room.
Breakfast is not free, staff was friendly and it shows signs of being renovated.
A good location close to the University.

First and foremost, the staff here is the best thing about my stay. The young man working the desk remembered my name and remedied the hot water issue my room had within 15 minutes of me reporting it.
The room was basic. TV, lounge chair, desk, bed, lights, vanity, toilet and shower. Everything worked fine (after getting the hot water reset). I do wish there was a refrigerator in the room, but oh well. Less than $ 100 a night isn’t bad.
The building it quiet for sleeping, A/​C works, bed is comfortable and the room length window is pretty cool. Yes the hotel is a bit older and there was some slight water mold on the roof in the shower, but I didn’t care. The biggest thing for me was location and safety. Location was close to all the Austin sights ($ 16 one-​way taxi to 6^th street) and the parking lot is monitored and secluded from the local traffic.
Breakfast is not free, but it is worth the price. Fresh fruit, waffles, and eggs cooked to order, on top of all the normal favorites of bacon, biscuits, gravy, cereal, etc., PLUS a wait staff was more than I expected.
The pool is salt water and can be pretty cold due to the hotel shading it most the day. I wasn’t really in the mood to swim, so it didn’t matter to me that much.
The location is right across the highway from a huge shopping center, which was cool to check out.
Again, location, safety and staff really set this place for me. Those put it above average IMO.
Stayed mid Sep-​2014.

I’ll be honest — stay at the fairfield next door. Until the renovations actually happen at this Courtyard, it’s just not worth the money. Rooms are pretty outdated, as is the lobby and common area, breakfast is alright but not for $ 10. The staff here are really friendly, and very helpful, though far too limited. Checked in on a Wednesday afternoon around 6pm, and there was only one person working the front desk for a line of check-​ins that stayed 5 – 6 deep.
If this one is a franchisee, might be time to invest more in both staffing and renovations…

Dated but clean. Renovations are clearly on the way, given the various signs in the lobby and elevator. The bathroom is the size of the shower and toilet and your feet. The vanity is in the room. The pool is on the north side of the building, so it is usually shaded. Free Wi-​Fi.
Parking is plentiful. The location at the southwest corner of I-​35 and 2222 is easy to drive to. The staff was very friendly.

This hotel is a bit dated although it looks like it’s going to get a lobby remodel shortly.
Pros:
— really friendly staff
— there’s a good sized gym with space for yoga
— rooms are large enough for in room yoga/​exercise
Cons:
— odd numbered rooms face the highway and there’s plenty of road noise
— the bathroom light is one of those that also turns the fan on, no way to separate them
— the hangars in the closets are those weird ones that are really hard to unhook