Texaco Express Lube

Convenient location, terrible service. Two times these people have drained my transmission fluid instead of the oil and then over filled the oil. One other time they forgot to put the lug nuts back on my vehicle. The wheel came off as I pulled into the chick-​fil-​a across the street. Admittedly I thould have stopped going to this place before now.
This company has a fundemental problem that goes beyond the people changing the oil. Someone up the chain of command doesn’t care about providing good customer service. The über-​convenient location is the only reason this place stays in business. Buyer beware!

I would like to complain regarding service I had at the Havoline X-​Press Lube location at 1953, Howell Mill Rd, Atlanta, GA. I went there last month for a cold engine start issue. Technician diagnosed that issue was due to brakes malfunctioning and needing replacement. After changing the brakes which cost me $ 300, the cold engine start issue was still not fixed. I had to take the car again to another repair facility (Firestone) which identified the issue being with the Power steering system which was leaking and needed to be replaced. Issue was fixed after this repair. I called then Havoline Xpress Lube to let them know about the false diagnosis and they denied any wrong doing pretexting that I was the one asking for the brakes to be changed. This was very poor customer service and a really disappointing response from the team there. I definitely don’t recommend this location for any repair as they lack honesty and integrity.

***Had to sue them – AVOID AVOID AVOID!!!***
I took my car here for routine brake pad replacement a few years ago. The workers were SHADY. They told me it would take about 45 minutes. After an hour and a half my car had not been moved, and I politely inquired. I was assured it would be ready in 30 minutes. Two hours – same thing. Three, three and a half – same nonsense.
Finally, I was really beginning to get irritated, so I told them I would just leave. At that point the manager promised the pads were on the way from another store and would arrive any minute… Wait – you never even had the brake pads? About an hour later they pulled my car up and said it was ready. I asked if he was sure, because I never saw anyone deliver brake pads. Was told «The guy came around back.» I paid, but the brakes never stopped squeaking. I later went to Just for Brakes, where they discovered the factory pads were worn down to the metal and had never been replaced.
Went back to Texaco Express and they refused to refund my money, laughed with one another, and claimed they magically had no record of my car ever being serviced there. When I produced the receipt they all got quiet and said I better get a lawyer because they weren’t going to fix anything.
So I sued the worthless bastards.