Lush

Pretty good customer service in here.
I’ve boat the hand cream and tried out a few samples. Employees are pretty helpful when I go in the store.
In my research the prices of products have went up a lot and that is the reason for the 4 stars instead of 5.
Some products have almost doubled in price but hey, I always get my samples to find out if I actually want to purchase the products.

Normally I’d rather receive paper cuts between every one of my fingers than go to a mall but the only reason I would even consider finessing upon the idea of setting one foot into this particular mall would be to go to Lush to get my hands on some of that charcoal soap.
By nature, my face gets oily rather quickly but this particular charcoal soap has been a game changer — so much so that friends have noticed a certain pleasant «glow» about my skin. I’ll take it. Though it’s a little expensive, one little piece of this soap can last a month for around $ 7 – 8 bucks.
Good stuff and I would say the staff is very helpful and pleasant. Oh and those bright pink bags that come with every purchase are just precious! Very emasculating indeed.

One of the things I love most about LUSH is the customer service and the attention and care they provide to helping you find what you want. I have always left the store happier than when I came in — until this store. A simple exchange for a product (unused and purchased on the same day) turned into a dramatic altercation with the manager (a large woman with very short curly hair and thin drawn in eyebrows) who angrily asked why I was exchanging the product, blaming me for changing my mind about it and making absolutely no effort at even faking good customer service. She was honestly so rude to me that I would have just returned everything I bought that day if I didn’t love LUSH so much. It’s too bad because everyone else I interacted with at this store was amazing and very friendly.
LUSH products are great and I have been using them for a long time, so I recommend them to anyone looking for fragrant, natural bath and skincare products. But, there are other options in the area with better service, so I would not come back unless I had no other options.

Disclaimer: I love lush. This review is strictly customer service based.
I walked into this lush on my way to work because I wanted a bath bomb for when I got home. Lay comes up to me, asks if i needed help, i told her no thank you. Another lady, larger, blonde hair with a full face of make up, asked me if i needed anything then started explaining the promotions and i told her i wasn’t interested. I just wanted to look at the holiday bombs. My gut told me to turn around after she walked away and so i did. She had walked over to two other employees, a male and a female, who were now staring at me smirking and looking me up and down. I walked right out. Forget this location. I’m not going to stand there and watch you blatantly talk crap about me. I’ll go elsewhere if i ever want to go to lush from now on. I’ll visit again when there are new employees.

I love LUSH. Im into all natural everything and this place delivers just that. I buy their soaps, bath bombs, tooth tabs, lip scrub and have several samples of their face masks that I am trying out («cup of coffee» is awesome). I LOVE that they give you free samples! Employees are knowledgeable and usually aren’t too pushy.

This review is primarily about the customer service. This was my first time inside any LUsH store. I was quickly approached by William. His smile alone was welcoming but his demeanor and willingness to listen to my many many acne issues was refreshing. I told him I was recommended to try specific products but was also interested in learning about other products as well. He quickly filled up the metal bowl with water and had me sit down.
He used my hand as the testing site which was a relief because I had makeup on and wasn’t willing to test my face at all. He tells you about each product as he applies it. This was helpful. He didn’t pressure me at all with purchasing which I always appreciate.
He was excellent. I left buying one item and a sample of another item. We browsed the store a little too.
It’s on the lowest level of the mall near the food courts. We parked near Nordstrom and able to get to it just fine.
Again, my review is primarily focused on the customer service. I’ve only used the products three days so I can’t comment how great they are just yet. I was very impressed with the customer service though. Excellent work William. Love the positive attitude.

Usually I have a great experience at Lush Pentagon City but my last trip a week ago was terrible. The sales rep were not helpful & the cashier made it a point to drag out the transaction from the customer in front of me in order to avoid assisting me. I love Lush products & from now I’ll make it a point to drive the extra miles to Tysons.

I used to love Lush, even though I find all of their sales associates to be incredibly overbearing. I don’t need someone to babysit me while I shop, thanks.
But my big complaint is that they discontinue products in the name of spurring interest in NEW products, which is fine if that works for them but it doesn’t work for me. I’m sick of finding something I love and then finding that they don’t make it anymore (25:43 and Karma powder, to start). Then when I go into the store they stick a bunch of gross smelling products under my nose and shove them in my basket. My love affair with Lush was fun while it lasted, but it’s over.
Two stars and not one because there isn’t anything about this location that is particularly offensive, just the whole chain.

I went into lush to buy a few last minute valentine days gifts for my mom. I was not even noticed when I walked in. I had asked a lady for help and it was like I was bothering her to help me. All the other staff was busy doing other stuff (dancing singing ect.) not even helping customers. I’d rather make the trip to Tysons to visit the lush there.

The staff at this location are superb! Everyone is so helpful and not overbearing at all. Everything is well laid out and roomier than other lush locations I’ve been to. I knocked out my Christmas shopping in a single swoop and pampered myself as well. I came back a few weeks later with my cousin just so she could experience the awesomeness of this location. I was a bit bummed they were out of the seasonal scent So White but I scooped up the Hot Toddy in place of it. A few fresh face masks in the basket will make anyone’s day better. Hands down, best Lush store I’ve stepped into and am so happy I have one local.

Swoon! I absolutely LOVE this store! I am a skin products junkie and this place is like my very own, very clean and wonderfully-​fragranced crack den! And Erika is supplier extraordinare!
LOL Seriously though, the products are phenomenal! And Erika is the BEST! Ask for her! Not only does she know the products inside and out, but she knows what will work for you and she’ll suggest things you may like based on past preferences. I’ve been to other locations but this one is my favorite because of her. She is a tremendous asset to the store – and to my life! LOL But every staff member I’ve encountered at this location has been SO kind and helpful.
Olive Branch shower gel is hands down the best smelling bath product I’ve ever used. The Rub Rub Rub shower smoothie is delicious too! I love rich lotions and creams and Lush always satisfies. The King of Skin and African Paradise shower conditioners are magical. My skin feels buttery soft whenever I use them – and not just for the moment. The effect lasts all day!
I typically use Cetaphil cleanser but I splurge on facial moisturizers – Peter Thomas Roth is one of my favorites – and I also use a pricey (and quite lovely) facial oil I got at Sephora. But at Erica’s urging, I gave the Ultrabland cleanser and the Celestial moisturizer a shot. I am now a BELIEVER! The Ultrabland left my face feeling both dewy AND clean (how is that even possible??). And the Celestial moisturizer is very light to the touch but it is so incredibly moisturizing. My skin feels better than it does with my Sephora products, at about a third of the price.
I have actually asked Erika to stop letting me in the store, just because I always go crazy every time I visit. She hasn’t…yet. LOL

Super friendly staff and they do know all about products, their company policies and everything. I love the place, staff and def the products!

Those who know me know that I love Lush. Unfortunately this store is very subpar to the other Lush’s of the world. When I entered I was not acknowledged once by anyone working there and the store maybe had one other customer. As I was browsing another customer also went unnoticed by the staff and I found myself actually answering her questions about the products. I watched as a sales associate stood at the empty register and completely zoned out.
This makes me truly sad as I’ve often felt so at ease and welcome in Lush stores. In fact the people who work at Lush are often my favorite part of the experience, when they try to sell me another product at the register I usually give in because I’ve enjoyed the experience that much. This time as the sales associate rang me up and asked if I’d like to buy a «shark soap» I declined. She continued to push, and this was literally the first interaction we’d had since I had been in the store at least 15 minutes. Everything about this interaction made me uncomfortable.
I still love all of the Lush products and Lush’s mission. However I would advise trying a different store if you’re looking for the full Lush experience.

I’m giving them 3 stars because I purchased the products from Lush as gifts so I can’t evaluate the quality of the items and how my skin feels after using the products for a while.
The staff that I encountered at the store are helpful with explaining how each product that I inquired about works as well as letting me try the items. I also ended up exchanging one item and the process was easy as I did not open the original packaging.

I absolutely LOVE Lush products! A friend from out of town first introduced me to the store and oh how I wish she had taken me there sooner! Every time I go, someone greets me and offers to assist me with my shopping. They even give little beauty tips and I love when they show you the samples. Some of it’s interactive and they’ll mix samples on your skin to help you decide which products you like the most. Perhaps the best part about Lush is the vegetarian and vegan products. Clearly they care about the animals and the environment and I think it’s great that they do their part. They also give you a free face mask if you bring back 5 plastic Lush pots. Just another incentive to want to come back but with all the wonderful products they carry, I’ve got plenty of reasons to come back :)

Very very friendly staff (almost to a fault)
Also very capable of answering pretty much any question you can think to throw at them. Yes the soap smells can be a bit overwhelming at first, but I thoroughly enjoyed my first-​time shopping experience yesterday. So many options!
Yes, you can have your soap in literally any color (or scent) you like. From the long conversation I had with a staff member Lush seems to be on the upper end of corporate responsibility as well. The conversation was a bit overmuch and covered way more than I needed to know, but it was at the end of the day and I was the only customer in the store at that point.

I have never encountered any sales associates like the one seen in the movie Pretty Woman where they see a customer based on their appearance and decide they don’t want to wait on them. That is until I entered Lush at the Pentagon City mall. To give some background, I went to The Body Shop, which is a different store than Lush, to buy some hand soap in a pump, which was given to me as a gift. I liked the hand soap from the Body Shop, so I wanted to buy some more. However, at the Body Shop, they told me they don’t sell any hand soap anymore, and told me that Lush had the hand soap they were selling in the past and told me to try there. I was okay doing that, and I thought it was interesting since I never had an establishment recommend a direct competitor for a product. I ended up buying some soap bars at the Body Shop.
I head to Lush to get the soap pump, and I enter the store. I start looking around, and a sales associate sort of tracks me down, and says can I help you. And I said, oh yes, could you help me find some hand soap? And she says, do you want to wash your hands? And I say, no I would like to buy some. I want to get some in a pump, I was told from the Body Shop you sold them here. Then she says, well we don’t sell hand soap in pumps, that’s too much plastic. And I said oh, and then quickly leave. The whole time I was there I felt like she didn’t want me there. She made me feel uncomfortable, and was very rude. I think if she was a good sales associate, she would have noticed my Body Shop bag and said, I noticed you bought something at the Body Shop, would you like to give us a try, I think you’ll like it, or something like that, which would be good sales technique. What poor training they must receive at Lush!
I know I had a large bag with me, I was heading to the Amtrak train station, and was stopping by the mall before heading out. I know I forgot to shave that morning, but I showered, I was wearing non-​tattered clothes, why the cold shoulder? Any prospect of getting a new customer is now non-​existent.

There is a young African-​American woman working here who has perfect skin. Buy whatever she tells you to purchase. The two products she’s recommended for my sensitive combination skin – Fresh Farmacy and Aquamarina – have really helped tame my dermal tantrums.
Lush always has great customer service, and I appreciate that they will make samples for you to try at home before you commit to a purchase – something really necessary for my fickle skin.

Well if you don’t want to participate in animal testing — this is the go to place.
The soaps look like cheese to me and make we want to eat but putting that aside, the customer service is first rate.
I found several things I like while here– the grass scented shower gel for starters is my favorite. I bought some bath bombs for stocking stuffers (yes I am shopping for Christmas already) and some other goodies.

Located at Metro level near an interesting flag kiosk/​nook, is Lush. If you’re venturing to this outlet for the first time and you’re familiar with the franchise, just go to Metro level and follow your nose. Nowhere near as comical in its layout as the Tysons Corner store:
, this Lush is slightly more traditional.
Inside, all the typical Lush items, most of which easily win my approval. The staff, including the dear Africa (pronounced Ah-​Freh-​Kah) have been well-​trained in the ways of Lush and customer service and attention.
Great store and great staff. I hope it stays this way!