Just Tires Apex

Before I write my review I will say that the previous ratings are the reason I originally stopped going to Just Tires. They were just not very good. However, I heard they had new management and decided to try again (it is such a perfect location for me). I needed an oil change and 2 tires. It was late on a Saturday so I was praying I could get it done as I was leaving to go out of town the next morning. I could not believe the change! What a difference New management can make! They were professional and eager to get the work done for me. They really went out of their way to finish my car knowing what I had planned for the next day. Needless to say my trip was wonderful. Thank you Just Tires!!!

Wish I would have looked at the reviews before bringing my car here to these unprofessional individuals! Came here on a Friday evening after working all day. Wasn’t treated with good customer service but I figured, It’s Friday evening, I’m sure everyone is tired.
One week later, I took my car to TWO different shops to have work done and both shops remarked that the oil was so dirty there was no way it could’ve been changed.
When I called back to speak to the manager, Dan, he didn’t even attempt to make it right. He insisted out the gate, even guaranteed that there was no way I could’ve been charged without it being changed. Please note he wasn’t even present when the oil change was completed. (When the cat’s away…) How can you guarantee something if you weren’t even present to witness it?! He never said, «That is highly atypical of the service we strive to provide.» He said there was no remote way it was possible! Seriously?! Not only did he not take ownership, he didn’t attempt to atone for the wrongdoing whether perceived or actual. At the end after practically calling me a liar, he offered to take a look at it. At this point, I don’t even want to deal with his nastiness especially when I don’t have to. I ended the called by stating that I wouldn’t patronize the shop going forward and he acted as if he could care less.
This my friends is a –1 on the customer service scale. I have worked and managed in the customer service industry (for big corporations and «mom and pop» companies) for over 15 years and I don’t know a district manager or owner that would find this to be an acceptable customer service interaction. Please save yourself the money and the headache and take your car to a different shop.
Obviously there are Just Tires! No customer service, no oil changes… Just tires. Sometimes it’s all in the name.

This place is a joke and has no regard for a customers time! My wife went in a 4pm today and 3.5 hours later her slow leaking tire was repaired… are you kidding me? I will NEVER buy tires or have any work done on our cars at this establishment.
Tom Crudele

I don’t normally leave reviews but I feel this strong about how people need to avoid this place. I dropped my car off at 1:30 to look at a tire that had been loosing pressure. I was told that they would give me a call between 3−4pm to come pick it up. After around 4:15 I called them because I was getting concerned that they close at 5pm and I didn’t receive a call. They said they would call me in 15 min to tell me if they would be able to get my car in today! I was astonished. They ended up calling me at 4:45 to tell me «sorry we can’t get to it today». I mean, how do you keep my car for that long, don’t call and then don’t even get to it. I confronted the person at the front desk and he just shake his head and said «well, I said I would TRY to get it in today». He flat out lied to me! I would have rather him tell me to come back first thing tomorrow or even another day. Not coming back here ever and I suggest others do the same.

I would suggest getting full detail on all charges for all services… I was quoted tire price but not informed of the additional $ 100 for TPMS and wheel balance (included at Merchants Tire). Service was good but not fast, counterperson very nice but the undisclosed charges were not appreciated.

I cannot recommend their service. I have had some good experiences there and many of their people are friendly and courteous. However every time they have done work for me there was a problem with the service usually resulting multiple return trips. They have damaged my car 3 times.
The last time work was done the technician stripped a lug nut and did not bother to tell me. (I found out weeks later from a very trusted mechanic when having unrelated work done.) This was the last straw with them. Find someone else to do your work.

They close at 8pm … I walk in at 735pm just to check a tire … «can you leave it or bring it in tomorrow morning» … no … no, I cant. Nice never doin business with you.

Well they did the oil change and tire rotation with out issue. The counter agent wasn’t rude but he wasn’t very personable. They did not reset my oil change light, which isn’t a huge deal but shows that they’re either not very thorough or didn’t know how. I don’t know what’s worse.
The reason I’ll never come back is that they’re anti gun or at least anti concealed carry. They have a big sticker in their window stating that they don’t allow concealed carry of firearms in their store. I don’t know what they think that’s going to save them from except excluding some people from doing business with them. If I conceal carry what can I do? I’m not going to leave the gun in the car that they have full access to but I can’t take it inside their store. My only option if I didn’t know ahead of time would be to find another shop without this exclusion.

I am not going to be as nice as the first reviewer and give them 2-​stars.
Like the previous reviewer, there is NO WAY I will go back here again… Had an appointment at 5:30 for an oil change… I was able to get out of the place by 7… 90 minutes for an oil change SO SO SO VERY WRONG!!!
Was supposed to get a tire rotation with the deal, couldn’t find the tire lock the guy said bring it back in the next morning. Was there when it opened… The guy opening the place was late… then he told us that the 2 mechanics due to come in both called in sick… WTF!!!
for a 20 minute tire rotation took over an hour…
This place makes my Wall of Shame!!!