Superior Floors FTC

This company is awful, do not use them for carpet instalation. Tom came out, measured gave us an estimate, said it would take half the day to carpet our upstairs. One guy showed up, training another guy who continually measured and cut wrong. After 8.5 hours they had to leave. Job not done, our stairs were exposed with nails and what a mess the upstairs were. They did not come back the next day but the following Saturday. Our cat bled on our new carpet because he stepped on the exposed nails! Not safe at all! Spent another 6 hours until it was done. We had to put all our plans on hold to get this half day job done in 3 days. Completely unexceptable. There were gaps and the guys damaged our walls, scratched up our wood bed frames. The worst is you can see the carpet lines of every cut! I called to explain to the boss, Miles. He came out, looked at it, I showed him pictures and he told the guy to fix them. Never once said sorry or compensated us for our lost time. The guys never covered their dirty shoes coming and going. Again a week later Miles shows up to look at the errors once again and has the guy pull the carpet over to fix the gaps. That’s the only time they put on protective booties. Miles promised us a final walk through, that never happened yet he pressured me to sign a paper stating he did just that. He never walked through and looked at the bad job, just the stairs where so many gaps were. This company is just horrible and we will never recommend them!

I was looking for a flooring company to remove old linoleum and replace with new linoleum. I didn’t know where to start so I visited Unilocal and found superior floors. The name superior stands for the superior service you receive when hiring them to do the work. I must say from the phone call setting up the appointment for an estimate, to the excellent customer service received when visiting the store, and the excellent installation of the product chosen they provide excellent customer service. They went above and beyond for me on installation day when a unforseen problem arose and took care of it for me. I really appreciated that. The excellent help I received from Miles and the rest of the company I wish there were more stars to give. The entire transaction went well as well as the professional installation I received. I will never go anywhere else for flooring. They are reasonably priced for the work. that they do. I highly recommend superior floors for all your flooring needs. Thanks Again

They recently installed carpet and a new bathroom floor for me and they were reasonable and did exceptional work. They did a couple of extra, above and beyond, type tasks for me as well which was so very helpful. I’m extremely pleased and feel fortunate to have found them!

Superior was recommended to us by our main contractor. They came over and did a FANtastic job on bamboo flooring (where they had to remove old linoleum and replace with wood but also match to existing material) and carpet in our master bedroom. Highly recommend Superior Flooring!

Hands down most amazing bathroom remodel ever. Helped me create my vision within my budget and in a timely manner. Permanent customer. Only floor place I would ever refer anyone to.

We had them pull out our carpeting and replace with some beautiful laminate flooring in our kitchen, living room, hall and one bedroom. They did an amazing job and the floors are so beautiful. We would definitely recommend them to anyone.

I had a small carpet repair job needed in my home and Superior had been recommended by a friend. I called them and they came out to look at the job and give me an estimate for the repair. They were timely with the visit and the estimate. However, their estimate was about 3 – 4 times what I eventually got the job done for by a competitor in Concord, CA.