Hidalgo Toyota Service

Just had a great customer service experience with Viane. She was extremely honest with me and so helpful with all of her advice. It’s obvious that she has tons of experience, knows exactly what she’s talking about, and is not after my money. She talked to me like I was her friend and not her customer.
I have a Prius and I am having issues with my main battery. Instead of trying to lure me in to come to their shop she was honest with what they could and could not repair, told me how to do my own research, and told me where I should go for certain types of repair.
I will definitely come back to this place if I have future issues with my Prius.

Quality repair services for a reasonable price. I’ve had them work on three separate Toyotas my family owns and been very satisfied each time.

Came here yesterday because my check engine light was on and I am about to drive across the country. They had the perfect opportunity to try and tell me all kinds of things were wrong with my car and I wouldn’t have known the difference. But Alfonso was so kind & upfront and told me all I needed was an oil change – and a very affordable one at that!
This is an extremely honest service shop that has many lifetime customers and I can certainly see why. If I wasn’t moving to another state I would definitely be another customer for life!

Omg talk about emergency … I had a flat tire. Just noticed this morning and found this spot on Unilocal which was directly across the street from me. I called and they said they are willing to check my tires .I took it in and they found two nails on two different tires! They were able to fix both tires for $ 30. Air pumped all my tires including my spare. And they helped install my license plate on… And I was even out within an hour… they were fast and also went out of their way to even install my license plate on. Thank u so much. I would have been screwed for my night meeting. I guys saved my life.

Great and friendly service! My car needed a new alternator. It would not start so they offered to come pick it up FREE. they are very nice i was so nervous thinking i had to pay for a towed service. They came picked up car (started with a battery pack they brought) told me to pick car up at 5… My car was done at the time they said. My car is running great. it is REALLY hard to find a good shop. This place is awesome.

I wish I could give this place 10 stars! I’ve been coming to Hidalgo Toyota for years. The owner is very nice and has always been very honest and helpful in every way.
My husband and I had a Toyota Camry years ago and that is how we started using Hidalgo Toyota. Since then we have had many other cars of all makes and models and we still bring them here!

glad to see I’m not the only one, who has complaints. the owners son sold me a lemon. took advantage of a women. hes a horrible man.

They are such great people at Hidalgo! They have a wealth of experience and they will never try to rip you off. I know that I can fully trust them with my car. I highly recommend them to any Toyota made car.

Such sweet people. Vieney offers great customer service at the front desk and Alfonso and his crew do a good job with our cars. Been taking every one of the cars we’ve had to them for at least 10 years.

Hidalgo has kept my ancient but cool Corolla young and peppy for years. Lyonel is no longer there but he was a pleasure to deal with and the beautiful Vieney is always cheerful and attentive. They are professionals who provide the only car service I’ll ever need. A resounding recommendation.

I never got a chance to use their services as they were not interested in helping. It all started with a referral from another mechanic. He told me that a specific person at this mechanic shop will be able to help me out with the cleaning of the EGR system on a 91 Accord. I took the mechanics advice and called Hidalgo Toyota requesting for the referred mechanic. I got a hold of him and told him about my issue and asked him if he had the time to take a quick look at the car expecting a quote and appointment to fix it. He told me to come in after I got off work and he would be able to check it out.
Went their after work and saw that parking was a little chaotic at their shop. Walked in and a girl that worked their noticed me and asked if I was the one looking for «John Doe»? and I said, «yes that’s me». She then told me that he was busy with another customer and that he will be a while. I never saw her notify him that I was their nor did anyone else approach me and asked if I needed any assistance. I sat their for 30mins thinking maybe I was invincible, so I touched the wall to make sure I wasn’t. I was never really greeted nor did anyone that walked by apologized for the wait. I finally got bored from staring at the clock and wall and walked out.
The mechanic didn’t even have the decency to call me back and apologize or asked if I was still interested. I will never refer anyone to their shop and at the end I took my business somewhere else and got the issue fixed on my car. I’m usually the type of guy that doesn’t mind paying any price for a auto service as long as I know about their history and experience. They sure skipped out on a well paying customer.

I brought my ’09 Corolla here, after receiving a ridiculous quote from my local Toyota dealer, for some minor body and mechanical work.
I talked with Lyonel, the son of the owner, he looked over my car and Toyota’s quote. He told me what I didn’t need to do, what I was being over charged for, and where to find a great deal on the services he didn’t provide– (tires).
Hidalgo instantly saved me 1200.00 dollars. They found and ordered the parts I needed quickly and for about 30% cheaper then what my own research showed me.
I was even able to call them after closing hours with a last minute request, which required a part that they had ready the next day.
If you’re looking for someone who get’s to the point quickly– this is the place to go.

Alfonso & Lyonel Settecase owners of Hildago Toyota Service take advantage of women & seniors. My family had come to Hildago for 20 + years. 41 year old Lyonel took my mothers personal information from work, showed up to her home in Jan 2013, threatened & stole $ 300.00 from my elderly mother (all the money she had on her). She is afraid that he will show up again and do something. When questioned Lyonel admited to having a drug problem, but stated my mom did not need her money. Alfonso stated it was not his «problem» & backs up his sons behavior and actions. These people are not trust worthy.

A family member told us about this place and we have been going back ever since. We do out oil changes, tune ups etc. We are very please with how honest and fair they have always been with us. We are happy we have a mechanic we can trust and always depend on when needed. I love them. ;)

I’ve been needing to take my Prius in for service for over a month, but have been way too busy. However, when a rock on the freeway shattered my windshield, I new I had to make time. I called the local dealership in Alhambra, and was told that it would take two days to get the windshield in, and that it would run $ 800. On top of that, they said that the service would run $ 125 for a grand total of $ 925 plus tax.
Enter Hidalgo. I drove in on the way to the market on a whim. I was introdiced to Lyonel, who said that he was familiar with these windshields, because they had recently done one. He told me that although the factory replacement ran close to a grand, there was an aftermarket windshield available for a little over $ 300 — which they could have delivered the following morning. I left the car, and came back at the appointed time to pick up the vehicle. The total cost for both windshield and service was about $ 450 including tax, saving me over 50% off of what I would have paid Wondries.
To make it even better, I was surprised to find that they had pulled the ding out my bumper, just because it wasn’t too difficult. Now that’s what I call above and beyond!

I’m quite sad to be writing this review. The people I dealt with here were very very nice and the optimist in me wants to believe the technician was well-​intentioned and after giving me the estimate, encouraged me to seek other opinions.
I got to Hidalgo right when they were supposed to open at 8am but no one showed up until about 8:15. I took a test drive with the technician so he could hear the sound my vehicle was making. While we were driving and after he heard it, he said, «Oh man! I sure hope it isn’t the differential!» I have a Toyota Tacoma. I bought it because these vehicles do NOT have problems with the differentials. So, I heard him, but I didn’t think anything of it. So, he said he’d take a look at the truck and call me when he diagnosed the problem.
I went to sit at Burger King while I waited for the call. And waited. And waited. After 2 ½ hours and no phonecall, I went back to the mechanic. The technician saw me and said, «oh, I need to confer with my father.» So, he called his father and discussed the problem with him (note: his father was not there. He did not look at my truck, he did not hear the sound.) The technician comes back and tells me that the problem is the rear differential and that a new one is $ 1200+ and he could maybe get a used one for $ 350-​$ 400. He makes some calls and can get a used one for $ 750 plus labor for a grand total of almost $ 1300. I do not just throw my money around. Also, I have a hard time believing that my vehicle (which doesn’t even have 100k miles on it) has this problem.
I took the estimate, came home, and called a friend who is a mechanic. He said «it sounds like it’s maybe one of the bearings, perhaps a wheel bearing or the axel bearing. Did he check the bearings?» I called Hidalgo Toyota and asked the technician if he checked the bearings. He said yes, it’s definitely the differential.
I decided to go elsewhere for another opinion (please see the review for Lito’s Repair Shop in Oxnard (yes, it’s far from me)
The problem was not the differential. The problem was THE CENTER BEARING. Anyone who looked under my truck could tell that it was the center bearing. The mechanic at Lito’s lifted my truck and showed me and I saw it with my own eyes. He also asked me if the technician at Hidalgo even lifted the truck because anyone could see it. I told him I didn’t know if he actually lifted the truck.
I hate to think that I was being taken advantage of at Hidalgo because I’m a single woman and because people think I’m young. But I asked him SPECIFICALLY if he checked the bearings and he said yes. Anyone who even got on a dolly and slid under my truck could have seen the metal stripped away and could tell that it was the center bearing.
I will not be going back here.