Firestone Complete Auto Care

Extremely over priced!!! My cars coolant was leaking… turns out the thermostat needed to be replaced. To just check it out cost over $ 100 (forget exactly). To replace it cost over $ 400!!! As it turns out to replace a thermostat is an $ 80 job at most places I asked, not $ 400!!! Two days later car completely stops working because of a short (which is electrical). Don’t think Firestone is at fault for the short but it sure makes me wonder… Also shouldn’t they have seen that when the checked the car??? IDK Well I am giving two stars because even though it is 4xs overpriced, the job was done correctly and my thermostat is fixed.

Thank you for your help! I had a huge screw in my right back tire! The team was able to patch it for free a few minutes before closing time! They were quick and super friendly.

I’ve been coming here for the past few years and it’s been great! I had to get some new tires once and didn’t want to wait for hours at costco. It was quick here and the prices are comparable.
My dad had a screw in his tire and i took it here to get it fixed. After 15 minutes, they fixed and i was ready to pay. They said no charge. After that, I was hooked.
Frank and Carlos and honest and professional. The technicians are hard working.
They’ll tell you like it is.

I called to make an appointment for alignment, the guy that answered the phone said no appointment needed and i can stop by anytime. I told him I will be there in 30 mins. Thinking it will not take more than 30 mins to do it. Got there and then same guy (his name is Ben) i think said it will take about 1 – 2 hrs! WTF. So i had no choice and sat and waited in the lobby area. 2 hrs passed, i went and check about the status and then they told me they are just working on my car and that it will take another 45 mins. Are you freaking serious? Do not tell your customers that they can come in anytime and it will be done quickly if in reality you guys are short in staffs. Service gone from bad to worse! I am very disappointed at this firestone.

Don’t come! Don’t come!
They do overcharge. Tires price 120 for each on official website, but they did change me 150 for each tire!

Customer service here is okay, not bad, but not the best.
They don’t give you much information unless you ask multiple questions.
Took my car in for an oil change, tire rotation, and alignment and was not told anything about how much it would cost or how long it would take. The guy just printed out a receipt and said okay I need you to sign here.
Also they called me while they were working on my car to tell me it was recommended that they do a cabin air filter change. They quoted me around $ 50 to do this, which is crazy because I stopped by Autozone on the way home and picked up the filter for $ 10 bucks and changed it in less than 5 minutes myself.
Other than the okay service and trying to squeeze money out of their customers, I have never had any major problems here.
More importantly I have never had a single problem with any work they have done here which includes; new set of tires purchased and installed, oil changes, tire rotations, and wheel alignments.
Also I feel like its important to note that my rims are Plasti-​dipped and through all the tire rotations and even installation of new tires, they were very careful with my rims and there was very little disturbance to the paint which was a huge plus for me.

I came in monday oct 26 after 5. You have to realize people usually are setting up to go home they are tired and really just want to get home. As soon as i walked in i was greeting by a tall young hefty latin gentleman. (descriptive because i dont have his name) He was attentive knowledgeable helpful and enthusiastic. Along with his mechanic hong they were able to answer my myriad of questions and deliver awesome customer service. These guys are on point Im glad i found this place. Thank you guys God bless.

These guy don’t deserve any stars! I took my car in for oil change, tire rotation and balance. When Joshua at the front desk said my car was done I asked if they had rotated my tires cause i had watched them pull my car in and never noticed them do anything with my car tires just oil change. He said yes they were done. So when I go outside to my car the guy that was working on it gave me my keys and I asked him also if he had rotated my tires and he said yes. I never got his name but I was late getting to my kids school so I just left but knew it was total bullshit cause my dirty rims looked like they had never been handled and my one rim that is peeling was in the same spot as it was before! So I went straight back after my kids school got out and asked to speak to the manager which was Carlos. Of course he was very apologetic and took my car straight in and rotated the tires himself. Meanwhile Joshua is still there and when my car was ready he lets me know with a big smile on his f$&ken face. Seriously? I wanted to scratch his f$@&en eyes out.
Just proof to all the women out there that this does happen! They try and take advantage and think I won’t notice?!
I was very disappointed because I have been coming to this firestone for years! After reading this I would hope they fire Joshua and the mechanic for pulling shit like this at their location!

I was very upset at this particular Firestone location for doing such a lousy job on my car. After taking my car in for an alignment, my car veered even more to the right. I brought it in the second time for adjustment. This time it veered way to the left and the steering wheel was crooked. It seemed these guys had no clue what they were doing. To inflame the matter (the second visit on Saturday) the guy did not inform me that my car was ready while I was waiting for over an hour and a half in the waiting room area.
I brought my car to the Pasadena location on Colorado Blvd instead for the third time. The service was better and technicians there seemed knowledgeable. The guy explained to me the possible problems, corrected them and did a test drive afterward. My car finally performed the way it should be.

There is nothing worse than walking to the car to go to work and finding out that your battery is stone cold dead. After a sweaty, greasy twenty minutes I pushed my car into position for a jump. After getting a jump I called 2 separate auto shops in Alhambra is see if they could replace my battery. Both of them couldn’t get me in until noon (it was 8:45). I then called Firestone and spoke with Frank.
Frank is amazing. Not only was he friendly but he could get me in right then and there. 4 minutes later I drove up to Firestone and he was outside. Frank waved me in to a parking spot and instantly put me at ease. Frank had already pulled the battery for my make and model and then personally replaced my battery as all his employees were working on other vehicles.
I truly appreciate the professionalism, speed and excellent customer service exhibited by this great shop. Highly recommend bringing you car woes here as Frank is amazing and doesn’t make you feel like an idiot if you don’t know squat about cars (like me)

I like coming to this location because great service by Frank. He is an honest guy and will suggest what you need. I came in for oil change and noticed my belts are cracking so he suggest to get change which I did. If that day is not busy then he will get car done within ¹¹⁄₂ hours. Usually oil change is 2 hours. The store often offer coupons or deals so just ask.

Frank is attentive & works with you to solve any problem :)

Frank, the store manager, is quick, informative and gets the job done. Always happy with my lifetime alignment service here.
I recommend to come here. Tip: look for an online coupon for alignment before you go. No need to print out anything.

They have a coupon on their website for a $ 22 oil change. This is what beings me in. Generally takes an hour to complete. Been here twice and have not been disappointed.

I’ve been taking my car to Pep Boys this entire time. How have I never heard of this place?!
The oil changes are done VERY quickly. Pep Boys likes to take their sweet time, or maybe they’re understaffed. Whatever the reason is, I don’t really care. I just don’t like waiting 3 hours for an oil change.
Firestone finished my oil change in less than an hour, and the team there is super friendly and helpful.
Also, does it hurt that there’s a McDonald’s next door? NAH!

When I need tires I always come in here for a quote, they are always helpful to give me a price list of the different brands up front, no hidden fees, and no BS.

i wonder why firestone always gets bad reviews… so far i am pretty happy with their services for almost all locations! been coming here for a couple times now and they are all really nice.
i like that they offer coupons from time to time also, would recommend and come back!

So this is an odd review…
I’ve been going to this Firestone location now for years and they’ve always done right by me… standard stuff you know? Oil changes, tire roations, brand new tire set, brakes etc… they’ve been great and we built a good relationship.
but a few months ago i started having issues with my engine turning over. Immediatly I thought to take it to Firestone and left it with them for the day, and grabbed a rental. They couldnt seem to find my problem… so I allowed them to keep the car for the entire weekend. Mind you… the WHOLE weekend, including all of Monday since i work. They never did find the issue, stated they «ran a diagnostic» on everything I asked (from ignition to cables and everything in between, specificially mentioning the starter motor and alternator) thinking that they would remove the items and actually look at them… i guess i’m old school and «diagnostic» to me doesnt mean a computer, it means hands.
So… the issue persists and i’m now blaming myself since the mechanics couldnt seem to find the issue… maybe its me… maybe its something about what i’m doing… maybe i need a new key… maybe i need a new car…
Cut to about two weeks ago, running late for a meeting at work, dressed up, WORST possible time for me to have any issues and my car won’t start. Nada. Zip. Nothing. DAMMIT. So I call the tow and Firestone and I let them know I wasnt happy. The tow driver confirmed that the car wouldnt start and towed me over and Firestone STILL couldnt find the issue… so why four stars? Here’s why.
A wise businessman once said (i think it was Ford but i forget) «no one ever lost a customer due to bad service». Here is where Firestone EXCELLED. Knowing I was upset, knowing that I had had it, knowing I was at the end of my patience… at my request, Firestone had one of their mechanics take my car to the Toyota dealership about 8 blocks away. And had their mechanic talk to Toyota to explain what had been done. No charge to me, no hassles and no excuses.
Now… Toyota determined the issue was the starter and it was replaced and now all seems to be well. Will I use Firestone again? Had it not been for their stellar service, their willingness to take accountabilty and their quick response to take my car elsewhere, I would say no. But you can’t beat good service, even when the product may fail on occasion. So YES. Firestone and I will continue to have a long relationship, because they came THROUGH where it counts. Service.
Thank you Frank and everyone in the bay. You have my appreciation.

I booked an appoinment at noon for a car inspection for noon. I arrive at noon and I’m told that I would be next. 40 minutes later and my car still hasn’t been touched, but I’m next in line. Finally an hour afterwards they begin to inspect my car. It ended up nothing was wrong with my car however, a headlight did go out so I went ahead and had it replaced there. They said it would take just a few minutes. So I sit and wait and wait and wait, the whole service took 2 hours even though I made an appointment. I couldn’t even imagine what a walk-​in would be like. The staff was cordial, but the service is like molasses.
They do have a killer deal on alignments though, $ 200 and you get aligment jobs for the life of the car.

Free wi-​fi!
Frank is the best! I went in for an oil change because I’m not particularly loyal to any oil change place because 1) service is whatevers and 2) they always try to up-​sell a lady (and take advantage of the fact that she knows nothing about cars).
I told Frank I had to get to a meeting in 40 minutes and he was able to finish everything in 35. Impeccable timing! During my wait, I stayed in the lobby with my laptop working and enjoying the free wi-​fi, woohoo!
Frank let me know that my battery was getting low and that it should be replaced soon. Since I’m usually on-​the-​go for work and driving is a necessity, I did not want to risk my battery dying out when I make the trek for an event somewhere far far away. Sweet, I got the battery changed.
Now I have a go-​to spot for my oil change and a comfy couch to work while I wait!