Fratelli La Bufala London Piccadilly

I came here after the Pride Parade and it wasn’t too busy. However, the staff were very rude and impatient and we had to explain to our waitress three times how we were going to pay the bill. The pizza was more like bread topped with soup and floating mozzarella, not to mention overpriced. The bathroom was not pleasant, either. We did not have a good experience here.

Went here mid-​afternoon on a weekday with someone who had visited before and enjoyed. The place wasn’t overly busy, probably five or so tables in use downstairs and upstairs empty. Not much atmosphere but I would assume that it has more of a buzz in the evening.
We were seated and had our orders taken promptly. The starter came swiftly — the Cuoppo Tradizionale — I don’t eat dairy so I only had the barest of nibbles at this but along with my companion I found the items overly oily. Unfortunately most of it went to waste; some tourists sitting behind us having the same dish also left the majority behind.
There was a longish wait for the main courses to arrive. I wasn’t overly hungry and just needed a light bite, with a dearth of dairy free options on the menu I went for the Minestrone soup. It was nice but nothing special, also could have arrived at a warmer temperature.
Overall service wasn’t the friendliest. Pricing standard for a touristy area.
Probably won’t return as there are better & more dependable Italian’s in the area.

Awesome super fresh food! And my Caesar salad was literally half the size of our table! Fabulously tasty meal!

My husband and I had theatre tickets for a 7:30 show last night across the street and we got stuck in terrible traffic along the way. We walked in @ 6:50, explained our situation and they went above & beyond to accommodate us and make sure we made our show with time to spare. Not only were they prompt & accommodating, the pizza was delicious, as well was the caprese salad. We ordered a pizza & salad to share, 2 glasses of wine and we were in & out of there within 22 mins! FIVE stars for service as well as food! I’d go back in a heartbeat!

One of the best italian restaurants i have seen in London. When you go inside you can see the bar table and the food exposed inside, and you can see the quality of the food: amazing.
The prices are a little high but the quality is equal to them.
The choices in the menu are not soo many but they are the best of the italian cousine, i have ordered the focaccia with aglio e olio and the taste is superlative! It’s a good choice with even the little mozzarella bocconcini if you want to break the hunger.
The best part was the pizza with mozzarella and one day i have ordered with the bufalo one, and both were amazing! The taste is about the REAL pizza without too many tops, the basil and the mozzarella are fresh and the tomato souce is the best i ever taste here in London.
The last but not least: the dessert with tiramisù and coffe: the first is the REAL tiramisù where you can taste the coffe, the chocolate, savoiardi and even the liquor, best quality and even your stomach feels well!
If you want to take someone inside an italian restaurant, this must be the first choice!

We called at 7 p.m. To book a table for 14 at 8 p.m. Maybe there was some confusion, but when we got there there wasn’t a table ready for us, diverted to the «bar» we tried to order 4 «Spritz» misunderstood to mean a table for 4, go to the restaurant, no we want 4 Spritz, oh ok, sorry and @ £6.50 they aren’t cheap. Watching the bar person prepare the drinks I realise we’re not getting the full measure. They taste good, and the remaining 8 of us eventually get a spritz. After two more attempts to get a table the 14 of us are given the seats next to the toilet door. Ok they are busy, but this is going to be a £300 + bill. The waiter is attentive and good, but doesn’t want to let us have separate starters and insists that we have a mixed plate of meats and veg. The anti-​pasti we get are good, but for 10 people not 14. We all get the chance to order our own main course, we all opt for the pizza. These range in price from £10 — £20. Very genuine pizza tasty and although only tepid were exactly what we ordered. Ordering a beer was a task they kept forgetting, only on the third time of asking did the order get entered on the till. The bill arrives we note that there’s £50 worth of tip. Split by 14 it’s £27.33, the waiter tries to make it £28. So now there’s bad feeling because we’ve told him no. We already spent £78 on the spritz. Moral of the story is to go elsewhere, it’s a tourist trap, on the corner of a busy main road in Soho, lots of people, chaotic ordering, but the food is tasty.

Loved the risotto pescatore. Had a good red wine — Nero d’Avola. Across from our theatre — with plenty of time as the service was quick and responsive.

Horrible service! The waiters do not acknowledge you and hardly speak English. They look at you from across the room as if you’re crazy. You have to wave them down for orders, for the check, for them to come to your table to charge the card, etc. after all is said and done with gratuity automatically included, they won’t even say «thank you» or bye. They take their receipt and leave and go back to standing like a statue in a corner and laughing while looking at customers, so obvious that they’re talking about them. It’s a VERY hectic atmosphere which is fine, but not when the entire staff except the 2 men behind the counter making the food are rude and seem disgusted by the customers.

tres bonne pizza au feu de bois endroit agreable bonne bouffe et ca vaut le cout d’y aller quand on a envie de manger italien.

If I could give this place a zero for service I would! I came into the bar area with 2 friends for after dinner drinks around 11pm. The two guys behind the bar (see my picture of the two) did not greet us or ask us if we wanted anything for at least 10 minutes. When one did finally take our order he was rude and snotty and rolled his eyes if I asked if he had a sweet wine. I would not recommend this place just for the lack of service and rudeness received by those working the front downstairs bar!

Local enorme, perfecto para grupos o grupitos sin reserva.
Las pizzas están MUY buenas y la pasta no está mal, aunque quizás diría que la pizza es muy grande y la pasta muy pequeña… eso o que deberían avisar y aconsejarte a la hora de pedir, porque nosotros acabamos pidiendo de más y nos costó terminarnos la comida.
Al menos, eso sí, no nos pusieron mala cara ni nos dijeron nada cuando echamos una larga sobremesa.

Super friendly staff and service very good. The mozzarella is bloody fantastic — full stop.
The food is bloody good and I repeat the staff very friendly. A special call out to Naresh and Yolanda.
Must visit for every tourist and Londoner

Mediocre food, bad service. I would not recommend this place to tourists — there are a ton of better Italian restaurants in London that you should try before this place.
The only positive aspect is that it’s close and convenient to some of the theaters. Not worth it…

I went here with a friend on a Wednesday night.
After a performance across the road, we headed into this place as we were hungry indeed!
We got seated relatively quick enough at a table in the corner by the window. We ordered our food, which was taken rather haphazardly by the waiter. It all seemed a bit disjointed and scatty.
We got our drinks quite quickly.
Food was served and it didn’t look anything special but actually tasted quite good and fresh.
The prices for theatre land were good, and although the service was all over the place, you were not left on your own when you wanted something.
I didn’t set the world on fire, nor does it really need to. For somewhere to go, with decent enough food, for not ripping you off, this is perfectly acceptable.

I cannot give an excellent rating to any restaurant that provides poor service. We were seated promptly but realized when greeted by waiter that he spoke almost zero English. My wife ordered a pizza and I ordered the meatballs with mashed potatoes. After a few minutes he returned to inform me they were out of meatballs. I waited a few minutes for him to return to take my second order if lasagna. When the food arrived my wife’s came and I watched her eat while I waited several more minutes for my food to arrive. I later ordered a second glass of wine which he forgot.
The food was about 3 stars. The service was 1 star, thus the 2 star rating.

We were recommended this place by an Italian acquaintance who swore the pizzas were just like in Italy. We went there and it really didn’t look like a place that serves pizzas so fantastic — it looks a little bit like a tourist trap and we wouldn’t have tried it had our friends not recommended it. We got a table that wasn’t all that great and our pizza arrived before our drinks (5 – 10 minutes after ordering) but OH MY LAWD the pizza was good! One of the best I’ve ever had, with tomato sauce, fresh buffalo mozzarella, basil and cherry tomatoes on top. It was perhaps a bit expensive for a pizza but once you’ve tried one you’ll see that it’s worth it!

Unlike the other reviews, I thought that service was great & the servers were attentive to think that it was a busy Friday night. The pizzas was ok (nothing special) but the desserts were awesome! I would give this place 4 stars :-)

We ordered pizza, it was very good. Service is a bit slow. They dont look at you, so you have to keep waiving like an idiot for them to come or simply you have to go to them. But the food is good :)

We where on our way to china town for a Chinese. Out side this place they where giving away free slices of pizza, she even offered us more than one slice. As soon as we eat the slice the plans changed and in we went.
We where seated strait away and promptly offered drinks. The service continued to be this good and I cannot complain.
The food was one of the better pizzas I have had in London at a reasonable price. I will be returning to see if it continues to live up to expectations.
The only criticism I have was the absolutely terrible music being played in the background.

Boring.
Really boring.
Damn, why are we Italian that stupid?! I mean, I know I’ll never get what I want going to a touristic chain in Leicester Square, and still at 6 PM of a Sunday we end up here, in Leicester Square, with a reservation for a pizza in one of the most notorius italian pizza chains in the world. Sometimes I hate myself.
Anyway, we went here early for an aperitivo, which was surprisingly better than expected (would deserve a 3 stars), a not-​that-​bad spritz and negroni (a bit small on the dose but… the taste was better than expected), and dishes were good, not THAT good but at least not disappointing.
The problem here is the restaurant itself, buffalo mozzarella is dry (damn, you offer a mozzarella and bla bla bla and you serve it dry, what’s your problem?!), prosciutto was really bad cut (I can cut better with a knife, without even using a slicer), pizza is super salty and gummy, desserts seems a lot nicer than what they actually are.
That’s it, I don’t like to speak about this place, it’s just what it is: a super touristic place with average service, less-​than-​average food and inflated price. Not that bad, but definitely not a place anybody should eat. Avoid this place please
PS: obviously the place was filled with italian tourists. Damn people, just try something else at least when you are abroad!

I’ve experienced better. This place felt very touristy, the service could have cared less about us being there, and the food was bland.
Although I did like my buffalo mozzarella salad, and it was a great portion size, overall the food WAS just… bland. Would not go again, would not recommend.

La décoration et le personnel et très bien. Service assez rapide. Nous avons pris de pizzas qui était bonne mais la pâte un peu mole pour un four à bois. Une jolie carte et prix londonien

Service has been horrible. No forks and knifes on the table. We were sat in a table of 2, being 3 while tables of 4 got filled before us.
Had to return glasses a couple of times since they were dirty and even cracked. More than 20 minutes till got drinks.
We ordered kid menu and they brought all at the same time. Had to ask to save the main course for later, to avoid getting cold.
The food is not that good. Although certainly not bad, pizzas had a lot of ingredients in the center, while empty on the borders. We also ordered some Parmesan for the pasta. Our daughter was able to eat the whole course before we got the cheese. Also, it seems there are two glasses of soft drinks, one bigger than the other but same price.
Kids menu are way to big. Pasta was tasteless.

Das Fraternelli ist ein gehobener Italiener in der Nähe des Picadilly Circus.
So muß Italia aussehen und schmecken!
Mille grazie!

Der Service war schlecht, das Essen mittelmäßig und die Preise astronomisch! Der Hammer ist aber, das pauschal 12,5% für Service vorgeschlagen werdenalso wenn ich Trinkgeld gebe, dann entscheide ich die Höhe selbst!