Ocean Spa Resort

STAY AWAY. If you want to depress yourself at first sight of this place, go ahead.
The service is acceptable. The people are very nice and hard working.
However, other than that, steer clear. From the motel-​like entrance to my room, to the loud car, truck and maintenance work being done outside my door, to the embarrassing restaurant mishap, I cannot express my displeasure strongly enough.

Hotel: small and kid friendly. rooms were standard and very clean, room service was good and the front desk staff was very knowledgeable.
Food: Although the hotel has an all inclusive option we did not take that option, the food was very mediocre and did not look appealing.
Transportation: Use the buses! They are only $ 1 a person each way. R1 and R2 bus goes up and down the main area. We took it everywhere!!! they are right outside of the hotel and at night you stick out your hand it they stop for you if you are not at the bus stop, very reliable.
Tour with sunset tours: We did a day tour to Isla Mujeres which included the catamaran there, snorkeling, time on the island, buffet lunch and also unlimited drinks. The catamaran was fun, drinks pouring and conversations flowing. The snorkeling was a work out and not a good day for us because of the weather, but was a beautiful site to see. Isla Mujeres was awesome for shopping and chilling on the beach. Alot of vendors and if you do eat there eat at minionos, i had the beast guac and shrimp ceviche there! OMGGGGG. The staff on the catarmaran was excellent also.
Overall, this hotel is at a good location and the staff was friendly and efficient.

All around terrible! I’m in the middle of my honeymoon and loathing every minute in this place. I couldn’t wait to get home to leave this review!
We booked last minute and got a good deal because we agreed to attend the time share presentation. As soon as we arrived I knew it wasn’t going to be the most luxurious place but my expectations weren’t high considering the price. But really a 3^rd floor room with no elevator!!! No fridge. stained linens. old rough towels. immediate disappointment that just kept getting worse. All inclusive including alcohol. but the only beer they have is Corona! Service is terrible except for a couple of servers. Buffet is awful; breakfast and dinner. Mexican restaurant inside by the main lobby, requires reservations but was good, again except for slow service. We tried to have dinner at the Asian Fusion restaurant, that also requires reservations, but after we were seated we were told that my husband needed to change his tank top because they had a dress code! Considering we were in the same room as the buffet where people are getting food while in their wet swim clothes, a dress code is pretty ridiculous. This place is no where near a ⁴⁄₅ star restaurant to require a dress code. Plus we are at a beach resort, tank tops are all my husband packed! So as I’m complaining to the front desk manager the response I got was «if you don’t like our resort you can change your hotel».as he walked away he ended with «let’s go check you out» !! I mean one problem with the dress code has now turned into the worst customer service I’ve ever received. Thankfully I have an extremely patient husband who was able to speak with another manager… resolution: my tank top wearing husband will be allowed to eat at any of the restaurants as a courtesy since that’s all he brought.
Luckily we have day trips planned for most of our time here and will have very little interactions with the staff at this place.
Worst resort/​hotel experience… not worth the savings. shell out extra cash and stay elsewhere!

This is the worst hotel service I’ve ever had the displeasure of encountering in decades of international travel.
They shackle ALL hotel guests with wristbands and will not allow anyone into the elevator without it. (No, this isn’t a night club /​bar and yes they require the wristband all day every day of your stay). Security is usually a good thing, travelers like to feel safe — but it’s a whole other thing to treat your guests themselves like criminals. So if you have family or friends that you are visiting, who are not listed as an occupant in your room and thus do not have a wristband on, even if they are with you they will be interrogated, harassed, treated with suspicion and will absolutely not be allowed up to your room. Unless of course they purchase a $ 50 day pass.
Coming back from a very long, fun day touring the city, we were treated to the front desk trying to lock a wristband on me on the spot. When I said I wanted to wait til I could shower first, they actually called a security guard over and asked them to remember my face, then threatened to kick us out of the hotel if they found that we tried to transfer the wristband to anyone else, and will charge us $ 100 if the wristband is lost. How does that sound for treatment at a supposed upscale hotel?
Their restaurant refuses service to anyone but registered hotel guests with a confirmed room. So, you’re SOL if you want to have your family, friends or business associates share a meal in the hotel. You can eat there if you have a wristband, but your guests will be herded out and harassed like criminals trying to trespass some exclusive venue. Again of course unless you buy them a $ 50 day pass.
My friend was invited to stay there to attend a timeshare presentation, so you would think they would be on their best behavior in that early stage of soliciting potential business. Instead, they SCAMMed me from the minute I arrived, presenting documents they said were for check in purposes only, when they knew we had just gotten off a redeye flight and had only minutes to catch our ride to an all day Chichen Itza tour. It was later revealed that the documents were to LOCK me in to the same timeshare presentation that my friend had agreed only for herself to go to. They have never said that her guest had to attend as well — until days after check in, on the night before the presentation.
I already had another tour booked for that time, but they refuse to make any accommodations nor acknowledge that they tricked us into signing one more person up to their presentation.
Should I have read every word of the document carefully before I signed? Definitely. But, would most people expect that any legitimate business would try to ‘sneak in’ a document that locks you into an entirely different thing than what it was presented as (a simple check in document)? This place looks like a 4-​star hotel, but behaves like a no-​star, no-​class motel from hell.

My boyfriend and I stayed here all inclusive, for a week. We had a great time! The staff is very friendly, and we ended up with the best room with gorgeous views.
Christina was one of my favorite of the staff, she is super sweet and friendly!
Tips:
Make sure to make reservations for dinner each night (before 4pm) once you are there. The restaurant food is much better then the buffet food!
Make sure you bring lots of change for tips. If you tip you end up getting the better alcohol (not so watered down).
Only use the atm inside of the hotel. My boyfriend used one right next door and it ate his card…
Bring lots of sunsreen! The closest place to get some is across the street but it’s pretty expensive.
The sauna and steam room in the spa is free! You just have to make an appt at least 30 min in advance.
Use the buses! They are only $ 1 a person each way. R2 bus goes up and down the main area. We took it downtown and back.
We did the Explore Tour which was really fun… but make sure you are ready for a workout! There is a lot of walking and lots of stairs for the zipline. But it’s worth it :)
The catamaran was super fun, but the snorkeling it takes you to is just okay. I have snorkeled in better spots with more diversity in the fish.
Make sure you visit Isla Mujeres. Great for shopping (better prices) and you can rent a golf cart and take it around the whole island. There was a spot where we got to hold a shark, and you just had to tip.
And of course, always talk down prices. I got this necklace that is real silver with turquoise for $ 90. But he started at $ 250.

Uhh, I don’t know what happened to this other person who reviewed this place… but I had an excellent time here, lol. And it was all inclusive for $ 83 a person per a night (we had 3 in the room).
The breakfast/​lunch/​dinner buffet wasn’t amazing, but they always had at least a few items I ate a lot of. I didn’t really care for the mexican food I tried at their inside restaurant (which you have to make reservations for). They even brought in fresh catch one day (I believe wednesday), and grilled and fried the fishes right in front of us. I didn’t take too many pics of the food because I ate so much, and they change the buffet items everyday… I would have thousands of photos, lol
All inclusive also includes alcoholic beverages and free transportation to their other 3 sister hotels (which you can also eat and drink for free at). I only went to Susnet royal. That is a more touristy, big resort feel. They have a small gym too, so that was nice to use.
However, I like the small time ambiance you experience at ocean spa. You actually feel like you’re at a small get away. They had a few guys working the water aerobics, games, and karaōke that are quite funny and entertaining– always happy and in a good mood too. For the price, I don’t see how anyone could hate it, lol.

Don’t go!!!
You should really reconsider and book something else… You won’t like it here …
I got to the hotel late and had been traveling all day… the only food options inside the hotel were pizza since it was five pm… The pizzas were disgusting… charge you nine bucks for a personal pie… I really wished the kitchen was opened… I often enjoy mini frigeds in hotels… but they did not even have a little fridge or a microwave … I mean what kinda so called four star hotel is this?!?
That’s fine… oh well… So I got to the room and they had the air conditioning blasting on high… the thing was busted and i couldn’t switch it off… i was frozen the whole night… i was wearing three sweaters and two pants to bed in 85 degree weather… the service in this hotel was A ok… but not many understand English so it was a hard time communicating to the staff… but everything in the hotel was just terrible… food…TV…showers…flooring…beds…Basically i was not comfortable that whole night… SO I had to go to the hotel manger explaining why i was so displease with the hotel and how everything wasn’t functioning right… It was ridiculous… They solved my whole problem with an upgrade to a resort free of charge… thanks god… this hotel would of seriously ruined my whole trip…
ps: i fell twice while walking up and down the stairs… it was super slippery… somebody could seriously get hurt… be carefully!

Terrible «4-​star» hotel. We arrived only to be forced into a timeshare tour. Our room had an actual key with no other security lock inside the room. We were on the ground floor and our patio door looked like it had been forced open in the past. The food was terrible. The beach was covered in 1-​foot high mounds of seaweed. The walkways were bumpy, my kids tripped several times in the first day alone. There were no kid-​friendly activities, only wi-​fi in the lobby was free and that wasn’t even working. The staff was nice though. We switched hotels the next morning. This was also too far to walk to any shops.