Riu Caribe

Food was horrible. Period. Don’t go here. The staff was amazing and hard working but I feel screwed out of thousands of dollars. Won’t be making thar mistake again. I also have yet to receive my refund for cancelling two of my days here because of work. That was three months ago. They suck.

I just came back from Riu Caribe. I am reading all the negative reviews and am wondering if we even stayed at the same Rui hotel. The service and staff were amazing. The food was great. The drinks were great.
The entertainment and activities that the staff do for the guest are much enjoyable.
If you honestly had a bad time at this hotel then you probably are no fun of a person.
I would definitely come back to this hotel!

Honestly if you’re complaining about this hotel you’re too high end AND too picky. And probably old. Just pay $ 200 extra a night and stay next door, at Riu palace. There’s a lot of people having a great time. Ready to party! Rooms were impeccable, as well as food and service. Yes, the beach had a lot of cigarette buds but there are so many beautiful things to see In cancun. The bus runs just across the street. I’d stay again. I love you cancun

From a staff that is lackluster, food that is truly awful and a dirty hotel in many areas. Starting off the front desk people had trouble finding our reservation until it became apparent that the room was under a different name. That took almost 20 minutes even when I gave them the confirmation to start. (I had reserved two rooms which seemed to really cause problems). Once I got to the my room I had to call several times to get an extra bed (waited 2 days to get it) since I had 4 people in one room (two adults and two kids) and 3 in the other (two adults and one child). The pool and surround area looks dirty and worn out. Even the bartenders who in every other resort I have stayed where friendly and happy. Seem to just be going about work like it was an awful place to work. The food was terrible when we arrived for lunch. Most everything that was supposed to be hot was cold. When trying to get into the signature restaurants we were told «sorry nothing is open for three days”(we stayed 5 days). But when you would walk past the restaurant they would be half full. The buffet was lackluster and most of the food was bland to awful. At one point we ask the maid to change our bed sheets since they smelled and she gave us some serious attitude that she had just changed them. Till we offered to call the front desk and complain. When we finally got in to the ‘steakhouse’ which was really just a buffet restaurant during the day. the following was the menu. Some of the saddest tasting mozzarella cheese sticks followed by some sad shrimp in some sad cocktail sauce. With the main entrée being a steak I would describe as coming from the oldest toughest bull they could find and cooked to shoe leather (i ordered mine rare). Several people end up with food poisoning and we had to go to the pharmacy near the hotel for treatment. On top of this it was my parents first time to Cancun and they commented to me how disappointing the whole place was. One maid told my parents to make sure to lock the door to the little patio cause someone could climb from the street side and get into the room. So I am assuming security at the hotel is also on par with everything else.

stay away. Very dangerous. If I could award negative stars I would do that.
drunks all around. can harm bystanders. see my pic. Not suitable for family’s after 1030 at night.
zero management accountability.
Seems like we have to stay holed up in the room. for own saftey. After 1030.
Why? they serve forty drinks in one order to a drunk who drops a glass. Cut my leg.
When I informed the hotel and made a complaint the Manager who didn’t want to provide his name preferred to argue about the facts and until this time has made no apology.
My point was why did you all serve forty drinks (the answer is that they tipped the bar guys since it’s all included everyone else waits) to one order. What did you expect to happen.
Btw false advertisement ocean view rooms we have 2^nd floor rooms facing a palm tree with no ocean view despite guarantee. Do no trust Expedia.
food is bland with no flavor. We made a big mistake booking 5 people for family vacation (2adults 3 teenagers) for 6 nights here. After first day we knew it was a big problem but for $ 8k all inclusive it looked like a deal (alcohol included)
Bottom line Mexico is a 3^rd world country expect 3^rd world standards of safety and security and Management as well as accountability. There is no make up value here. Stay away.

I went to two RIU hotels before and I really liked both. Food, alcohol, entertainment, pools, rooms, staff, everything was perfect.
This particular one — Riu caribe — is waste of money. Quality of food is unacceptable. If you are a coffee drinker too bad for you. You will have to spend your vacation coffee free because what they call coffee is not drinkable.
Cheese choices are like in 3 star motel continental breakfast. Tomato juice is oversalted and has artificial taste.
There is a nice large pool but no hot tubs. Surprise!
I’m writing this review drinking the worst mojito I ever tried.

Eh. I decided to crash my mom’s vacation and come hang out here for 3 days and I’m not really impressed. However, the staff has been really nice and helpful at every encounter.
I’ve had a couple maintenance issues (non-​working ceiling fan, broken toilet, broken safe). They were all handled pretty quickly it’s just inconvenient that something broke almost daily.
Food/​Drink: The alcohol selections aren’t the best but it’s free so you can’t expect top shelf lol, the food is. ok but plentiful. There is only one place to get 24 hour food and that’s in the sports bar. All other meals are buffet style, there’s a pizzeria outside (takes about 15 – 20 min to cook) per pizza and there are 3 restaurants that require reservations.
Hotel Entertainment: during the day they have several activities like Bingo, Zumba, water polo etc. and at night in the lobby a band usually performed and there was a performance, game show or activity in another area. Not bad
Wifi is free only in the lobby. (*no A/​C in the lobby). The quality isn’t strong enough to video chat or stream like YouTube or anything but it works just fine to text and scroll social media, emails etc.
Overall, my stay was just ok. Nothing really overly special or fun. Any day in cancun is better than a day at work I just wish there was more to do at the hotel besides swim and eat so you’re not always dependent on going off premises to have fun.

My stay at this hotel was rather lackluster. Maybe my expectations were high given this was my first all inclusive resort and I paid a fair amount of money for it but I was left disappointed. To keep this brief:
–We did not have a working bathroom the first 2 of our 5 nights. The shower drain was clogged so we could not shower for more then a few minutes without flooding the bathroom. The toilet was also not working upon arrival and was flooding the bathroom. Upon telling the front desk we were told there were no other rooms for us to switch to and someone would be up shortly to fix it. Two days later and several more stops to remind the front desk and our bathroom was finally fixed.
–Our mini bar was not refilled for three days and the bottle of rum was empty when we arrived.
— Our safe malfunctioned and someone had to come up and reset it. The front desk told us someone would be up right away, as we had plans for the day and our money was in the safe. An hour later and another reminder to the front desk someone finally came up.
— The free wifi the resort advertises as part of the all inclusive package is only in the lobby. The minute you step a foot outside the lobby coverage drops completely.
–The lobby is not air conditioned and while it is all open with several fans it can be unpleasant to sit in depending on the humidity and heat.
— If you are looking to experience the night life you are a good two miles away while many other resorts are within walking distance.
— The service for the restaurants that require reservations and are not buffets is pretty poor. We had to ask several times to get our drinks refilled.

I have to say I am not sure what these other reviews experience, but I’d have to say our experience last month was AMAZING!
First we were given a free upgrade since we were celebrating our 5^th wedding anniversary. Our room was ocean front with a nice private balcony and well stocked mini bar.
Now on to the eating portion: we are at every specialty restaurant and buffet and definitely had NO complaints… all of the food was quite tasty and fresh — believe it or not my favorite place was their Asian restaurant bc they had a full buffet of fresh sushi!
During the day we would lounge by the pool or take a walk on the beach. The beach was combed of seaweed each morning. There are a couple free things to do like kayaking and stand up paddle boarding.
Entertainment was pretty good too and the theater was air conditioned which was a plus.
Finally service — by the end of the week we knew so many of the workers by name — everyone was so nice and the Riu fun staff knows how to have a good time!

I would never ever stay here again the food was not good, the quality of the alcohol was terrible, no air conditioning anywhere besides the rooms. Not even in the restaurants or lobby. The shows at night were incredibly cheesy and not entertaining. Stay somewhere else.

I visited my friend at this hotel and the staff was really rude towards me especially the manager and the supervisor. Thinking about it they’re the ones who are suppose to be welcoming and treating their guests good so they can get good feedback. Don’t stay at this hotel they’re the worst! Their AC doesn’t even work in the lobby. They’re really rude when you’re suppose to be enjoying your vacation. Stay at another Riu if necessary I’m sure you will enjoy it more than this shitty ass hotel.

O hotel tem uma praia maravilhosa!!! Mais afastado da confusão da vida noturna mas com acesso ser fácil via ônibus. Próximo ao Pier de onde sai o catamarã para Isla Mujeres.
Ponto para as comidas. Vale muuuuito a pena os nachos com cheddar do restaurante 24 horas e as pizzas do bar da piscina.
A cerveja é meio quente mas as margueritas são muito refrescantes.