OK Tire and Auto Service

Never again. GM is an asshole! I bought some Continental tires here for $ 300 a piece. Guaranteed for at least 60K. After only 25K they were making a strange squealing sound. As they were under warranty the GM said, «we’ll have to mount them on a different set of rims to prove it’s the tires and not the rims.»…and wanted to charge me $ 200 to do that. I called Continental in Ontario and they said that was not the correct procedure to undertake and to go about it the correct way but I got nowhere with the GM. He wouldn’t listen unless I was going to pay. Never again!

Awesome customer service. Very honest and reliable. Did a great job fixing my car. Consistently called to communicate what was going on with my car. Did not feel in the slightest they were trying to rip me off. Definitely recommend!

If you feel like getting rob, goto this place.
I did not research because I had a flat and that is the nearest place.
They told me I need new tires which was fine.
The guy could not quote me on the spot so I told him to call me.
I left the rim after they put on my spare just to insure him that i am coming back.
I got a phone call and I explicitly told «him» that I don’t want anything that is less that what I had — Toyo Proxy 4 plus.
I was going to pay anything because they help me out.
Then, I was quoted $ 483 and got a bill for $ 680 plus when it was all done.
They explained and told me that they need to do the wheel balancing.
So, I paid.
Then, I find out that I got some cheap Toyo which is no match to what I have?!
Then, I find out that the car is going to the right when I take my hands off the whee after they did the 4-​wheel alighmentl?!
My gal friend asked me to bring it back.
But, why do I want to deal with people/​robbers like that?

This place has been a nightmare to deal with from the beginning. Where to start; I brought my car in at the end of the summer (2014), because my engine was chocking and losing power. The manager recommended me to change the transmission system because he thought that it was most likely the issue. It did make sense, so I told him to go ahead with the new system. I wish that I was more educated in the matter but I’m just a UBC grad student and I’m not very well rounded with cars.
After paying them close to $ 1000 for a new transmission system, my car was still doing the same thing. Same issue but obviously my money was gone. I came back to the shop and the manager told me «sorry, but it could be anything, the transmission system needed to be changed anyways»
I was shocked, specially after spending all that money.
I came back for a second time and they ran a proper test instead of just assuming the issue. The test came back misfiring one part, the vacuum valve. After paying another $ 400 to fix that, I was hoping to be done with this issue for good but a couple of days after «fixing the car», my car started choking up again.
I called the shop and the supervisor told me to bring the car in so they can start testing it again. I went in and the manager asked me if the car was chocking at the moment, but it wasn’t, so he told me to bring it back when the car was actually choking because they fixed it last time and they didn’t find anything else wrong with it.
At this point I’m getting pretty upset, not only I took the morning off to bring the car in but I’m also being treated very poorly from the manager.
He tells me that I can leave the car in but that he will have to charge me for all the hours of labour, even if they can’t find anything.
I really don’t know how someone with that level of customer service can be running up a shop as big as Ok Tire!
After I stated that I wasn’t going to pay for the labour again, specially after this being the third time coming in for the same issue, he told me that if his mechanic takes my car out for a test ride, and if he feels something wrong with the car, then he will fix it.
I was ready to walk away and never come back, but I decided to go out with the mechanic for the test drive.
Shortly after he started driving it, the car started choking. We went back to the shop were the mechanic stated to the manager that there was still something wrong with the car, which validated everything that I was saying before. At least the mechanic (Andrew) was honest and very helpful about it.
The manager was kind of apologetic but more embarrassed about the whole thing, so he decided to give me 50% off labour, which at this point it doesn’t even cover all the hours that I took off from work to deal with this small issue.
This whole experience was very dishonest and I felt disrespected from the get-​go.
No one should be treated like this. I will definitely won’t be coming back to Ok Tire after this.

Prior to my visit yesterday (December 3), I have received good service from other employees at your store.
I was having my winter tires swapped over, and I had asked when I called in the appointment to have the rims painted black — the employee I spoke with (I didn’t get a name) said «it would be no big deal» — indicating to me that the price wouldn’t be extraordinary. These are plain, steel Toyota rims — worth no more than $ 50 used each… I received the workorder to see that I was being charged $ 700 for stripping /​painting the wheels. SEVEN HUNDRED DOLLARS. Under the circumstances that I was not quoted on the work before it began, I would have expected some discretion around price compared to the worth of the product being serviced. Brand new 16″ steel wheels can be had for $ 80 a piece. Kodie (sp?) showed no empathy around my reaction to the price, offered no explanation, only «this is what it is». It would have been much more cost effective to sell the old wheels and purchase new ones — nobody thought it was a good idea to offer this as a solution.
At this point, furious — I asked for the wheels to be mounted, balanced and put on my truck so I can leave — without the pressure sensors OK was claiming «must be installed», which would have cost another $ 300 — my invoice was already more than I was willing to pay. This apparently was not possible according to the GM so I took my balanced tires, left and went back to my old shop where my mechanic was more than willing to mount the wheels on my truck without the useless expensive sensors. The sensors are not an «essential safety element», only OK’s policy to increase revenue.
I was disappointed that there was no effort made to compromise on the price of the paint work as well as the «TPMS mandatory» policy. Toyota has mounted wheels without TPMS on my truck before — that should provide a good enough guideline that not all vehicle owners lack knowledge to maintain their own vehicle. I feel I have to proceed to post these comments on Unilocal and make mention to the BBB as I feel this was not handled well at all.
I have sent a message to OK Tire corporate through their website, however have not received a response after a month of waiting.

Truly exceptional! Very trustworthy and honest. Have been dealing with them for more than five years. Always will highly recommend them!

DO NOT TRUST THIS SHOP. THEY WILL SELL YOU STUFF YOU DO NOT NEED!!! They are CROOKS!!! A second and third opinion verified they were trying to take me for a ride!!!
I drive more than 50,000kms per year, mostly in Greater Vancouver. In October, 2014 when I got a random flat in the West Broadway area, I found a local OK Tire as past experiences with the brand had been positive.
From the minute I dropped off the tire, I suspected foul play. Blair at the reception made a few comments regarding «if» the tire can be fixed that made me uneasy, like he was setting the stage for something. A few hours later, I received a call to say there was internal damage and it can’t be repaired. I told them «thanks, I’ll come by and pick it up». However, the kid on the phone would not let me go without telling me of the «options» I had. He went on to say that the same tire was $ 350, but they could give me a great deal at $ 279 plus a bunch of nonsense extra charges. Option 2 was to consider 4 brand new tires as mine were «a little warn anyway».
When I went back to pick up the tire, their mood toward me had clearly changed, they were borderline rude. I merely indicated that I wanted my tire back and didn’t question their claim or diagnosis of the damage. Nevertheless, they immediately got defensive and tried to justify their position. To add insult to injury, I still got slapped with an $ 18 «inspection» fee. Funny, since the total cost of the repair would only have been $ 40. Seems like they gambled $ 20 to hopefully make a few hundred.
After leaving the shop, I stopped by a local Fountain Tire. I explained that I had a tire that I suspected might have some internal damage. The guy at the counter came out to take a look and assured me the tire was fine. He then got one of his techs to take a look. The tech pointed out some mild wear on the inside of the tire, but said he fixes much worse everyday. As it was now closing time, Fountain Tire didn’t have time to fix it so I went home.
The next day I took my car to the dealership and had my regular mechanic take a look. He noted a small amount of internal wear that was typical of the tire going flat and running a few hundred metres while pulling safely off the road. He said there was no reason the tire couldn’t be repaired and the internal casing will far outlast the tread. 20 minutes and $ 50 later, I was back on the road.
Since this incident, I have put more than 8,000kms on the tire. I have had no issues and it hasn’t lost a single PSI of pressure. Maybe this OK Tire was trying to rip me off or maybe they’re just incompetent at their jobs, In any case, I will NEVER trust another OK Tire and they have certainly lost my business for good.

I had an excellent experience here after I found a nail pierced through one of my tire’s sidewall, making it unrepairable. Mine are tough tires to get a hold of, but OK said that they could get it in by the next day, and at a price that didn’t disgust me — as is the usual when buying performance tires locally instead of online. The service fees to mount and balance the new tire was also fair and the staff thenselves were amazingly friendly. I’ll be coming back for most of my automotive needs after this experience — it’s so hard to find a shop that’s knowledgeable and polite nowadays.

Brought in my car as I had a nail in one of my tires. They pulled the nail out and checked the tire and informed me it wasn’t punctured so no leak. Another shop might have said something else, but I drove away with no charge. A good honest shop!

Always get first class service. Nasson is very knowledgeable and helpful. I recommend them

Good tire and service shop that is close to town.
Picked up a new set of winter tires today, without any notice they were able to sell me a pair and have me out the door on the same day.
Service was really good, friendly and not too pushy, didn’t try to up sell me on add-​ons that I didn’t really need. I didn’t have room for all 4 spares in my car so they had no problems with me bringing these tires home 2 at a time on different days.
On the downside you might have to pay a little extra here and there but not by much, they compare to the other major tire shops in town. Also it would be a nice touch to give the tires a little wipe down/​clean after install, yeah pretty minor.
I’ll be back in spring to change my tires again and would buy another set from them.

I called in one morning as I had a flat tire, and they were able to service an appointment for me within 2 hours. They found tires that were appropriate for my car, and had them on there within 4 hours, while providing me with a service car to get around in. Overall I had a great experience with Ok Tire.

Came here to get some work done on my tires.
I’m not sure if there are franchises for this chain, but it looks like the equipment isn’t the same across the board. If you’re a car enthusiast, you may want to know that this location does touchless tire mounting and balancing. They have the specialized equipment. The guy told me that they do the wheels for the high-​end dealerships in the area. If this is true, they would probably have the best equipment in the industry.
Service was very professional, and my tires were mounted exactly the way I wanted them (I gave them special instructions). They even asked me if I wanted my old tires back, which is nice, because not everyone comes here for a replacement. The only stuff they left on the wheels was a bit of this rubbery goo, which rubbed off like an eraser.
So why only 4 stars? They’re PRICEY. To do my 17″ tires, they charged me $ 41 (compared to $ 20 – 30 at other places) per wheel after taxes. But they also didn’t leave so much as a nick on my wheels. Guess you get what you pay for. Though why they needed to charge me $ 8 for «Shop Supplies» is completely beyond me. I always thought that if you pay for a mount + balance, that the balancing weights would be incidental to the work and therefore be free?
I’d be looking for a cheaper place in the future, but if you have cash to spend, you can’t go wrong here.

Visiting from Austin, TX.
Had a slow leak in our rental car (out of Seattle, no less) and
we brought it in to get looked at. After OK Tire inspected, it was unrepairable and would’ve cost over $ 350 to fix. Not wanting to tie up our money, we decided to just fill it up every once and a while for the remainder of the trip. But then Nason (the manager), helped us out by sourcing an appropriate cheaper alternative and we drove away safe with less than $ 130 spent.
That’s service! That’s extremely commendable! Running a service shop myself, I’m most certainly aware at what OK Tire’s options could have been!
So thank you Kohei and Nason!