Zara

AWFUL service, very unfortunate since they carry nice product. I have delt with the manager twice now and I have never been satisfied. It explains why the employees provide such horrible service, if management can’t even provide satisfactory service than why should the rest of the staff. Zara employees always have a bad reputation and its locations like this that tarnish and add to the Zara name.

A lot of other Zara stores have gone through renovations that make them look more streamlined and clean. This one looks like a mess. Clothes everywhere staff milling about. Given the location this should be one of the most clean and upscale of the Zara stores but sadly it looks like 4 day old lettuce. Wilted. Just wilted.
Overall I also find the pricing at Zara weird — somethings are super affordable and other pieces are so overpriced for what you are getting that it makes no sense to me at all. A simple t-​shirt is like $ 45, but then a really cute skirt was $ 17.90.??
The shoes and jewellery are generally overpriced. I will admit that when they have sales they are actually sales. I’ve scored amazing deals at Zara in their sales area. And I love how they colour code their sales section so it makes it easy for me go through the racks this way.

Not the nicest location especially given what they could be doing with their spot on this shopping strip. Small selection as well and strangely arranged. The changing rooms are cramped and not as nice as other Zara locations. The sales staff take forever to get anything to you.
For the price, I like Zara. It’s like a trendier H&M. Not the place for quality investment pieces as they fall apart real fast and they don’t use high-​quality comfortable fabrics. But for fad/​fashionable pieces, it’s great because the clothes will be done by the time the trend expires.

I visit this Zara regularly because I work right next door. The service here is usually non existent, but today I left never wanting to step foot in that place again. There were about 7 staff members in the store during my time there, not one of them gave a smile or a hello. As I was trying on clothes in the fitting room, inappropriate conversation between 3 staff members were chatting up a storm very loud for the whole place to hear.
«eww I would never date him! he’s asian!»
«The manager’s not in tomorrow. You ready??? Let’s take a shot before we open.»
This conversation continued for over 10 minutes and was topped off with the annoyance of the music from a staff member playing candy crush on their phone. Not once was I asked if I needed another size or any acknowledgement of existence.
On my way out of the change room with different stacks of hangers (a few to purchase on one hand and a few to leave behind on the other.) the asian girl with the dark bob cut put her arm out and just grabbed the hangers of clothes I wanted to purchase without saying a word or looking at me. I told her I was taking those and she rolled her eyes and grabbed the other hangers out of my hands. Needless to say, I left without purchasing a thing.
I appreciate shopping at Zara because of their amazing seasonal pieces/​designs at affordable prices. However, one would think a Zara store located in Yorkville would put extra attention on costumer service, considering all the nearby high end competition in the area.
For those enjoying a nice afternoon lunch in Yorkville and looking to finish the afternoon off with some light hearted shopping in the area, do yourself a favor and avoid this store at all costs. This Zara location is the rudest customer service I have ever come across.

After many years of shopping at ZARA Canada WEEKLY, this location managed to single handedly ruin the experience. The Store Manager was pretentious, rude, and unwilling to provide customer service. I will no longer be shopping at ZARA and definitely not at this location.

I used to prefer this Zara on Bloor street because compare to the Eaton Center store there’s less traffic and thus there’s a higher chance you get to find nice items.
However, this Monday, I walked into the store around 8pm, I didn’t know the store was already closing, there was no signs of closing, couple people were still shopping in the store, so I started browsing around. Out of a sudden, an Asian sales person, short hair, wears black framed glasses, stopped in front of me in an intimidating way, she rudely yelled at me, «just to let you know, the store is already closed!» I walked out right away feeling very bad, I thought I didn’t deserve to get treated like this.
I wasn’t familiar with the business hours of this store, but couldn’t she tell me about it in a nice way? It wasn’t like I wanted to make them stay late for work because of me!

Zara — thank you for updating your sales return policy! During sales periods, the change rooms are chaotic so it’s wonderful that you’ve adjusted your return policy so I don’t need to stand in line for an hour only to end up liking 1 thing!
Improvement on the mobile website as well. Easy to browse through, offers the same deals and products as in retail store.
I shop here for the changing fashion and affordable prices. No fuss on the service. Happy that Zara exists.

Zero stars for Zara on Bloor.
WORST management and customer service ever.
I tried to return a defective bag that was only 2 weeks old.
I had the tags and bank receipt but lost the store receipt.
The manager Julie Chang rolled her eyes when I tied to return it and said «too bad» !
She offered me a credit of 39.95 when I paid 134.00 for the crappy bag.
I complained to the head office and they wouldn’t budge either.
I have since complained to the Better Business Bureau and have a query with my bank to recover my money.
Wow. Will never shop at that store again.
Will keep you posted if my progress.
Consumers have rights and I will exercise mine.

Popped in today around two p.m. Walked around carrying two dresses, two blazers, and two blouses. Having trouble juggling it all along with my purse, and still wanting to, you know, shop at the, uhh, «shop» I was at, I looked around for a sales associate to help me out. Since most of them were involved in very serious discussions (about hangers, maybe?) at the checkout, I very nicely asked the young lady flying past me at the speed of light (at this point, a possible hanger emergency!!?) if she could start a change room for me. Her response: «We can’t start change rooms in the middle of the day». My response was (I imagine) a blank stare. After which I then asked «OK. But I want to keep shopping, and I can’t with all this — is there anywhere I can put these down for a minute?»
At this point, my friendly sales associate sighed with frustration, yanked the items out of my hand, turned on her heel (literally) and stormed to the back of the store. I followed (so I could see where my clothes were when I needed to try them on) to see her angrily putting them on a back hanger while muttering to a fellow staffer (dropping one of the blazers on the floor in the process). Good thing I followed her, because she never bothered to come back and tell me where she had gone with my clothes in the first place.
I worked in retail for years. I know it’s tough, thankless at times, and I know that people can be rude. Which is but one of the reasons I am always nice to retail workers. And I know that management and/​or head office make the policies, which aren’t always popular. I have encountered less than great service, and it is what it is. Apathetic service with barely a glance? No problem. But I truly cannot remember the last time I was treated with such blatant rudeness. I would end this by saying something really dramatic, like «Hey Zara, I won’t be baaack!!!» But honestly, based on what I saw in the 15-​minutes I was there today, they really wouldn’t care.
(Oh, and note to the woman who posted a couple of reviews back — it had nothing to do with you not carrying a Chanel bag. I know this, because I *was* carrying a Chanel bag! At least you can’t say they treat people differently. ;-)

Hey Zara! We entered your establishment because we wanted to buy something. We left your establishment because out of 4 salespeople, no one could greet us, help us, approach us — even though we were the only customers in the store.
We’ve all seen Pretty Woman, it’s 2013. Just because I’m not carrying around a Chanel bag doesn’t mean I can’t afford to shop in your store. Really need to train staff here on the art of the sale — every person who walks into your store should be considered a potential customer.

Hands down the worst Customer Service I have EVER experienced.
I work for LVMH next door and we all frequent this location quite often given its proximity. I purchased a pair of sandals for $ 100 that fell apart on my first wear. With the receipt, I took them into the store and was passed off the ‘Manager’ — who I’ve seen many times before but not once bearing a smile or even hint of happiness.
Though these shoes were clearly defective, she insisted that I visit my local shoemaker to have them ‘fixed’. The toe strap was lifting from the base of the sandals on BOTH shoes but she assured me «a little ‘glue’ should fix it».
This woman’s attitude makes me feel so incredibly sorry for her staff. Zara should do themselves a favour and consider offering her a position in the stock room.
I’ll never return to this location.

Sure the clothes here are high street facsimiles of prêt-à-porter’s finest, but for what it costs, and the sometimes dodgy workmanship I’m always amazed at how many compliments I get from my Gucci, Louis, Fendi, Prada label-​whoring friends when I wear my Zara threads.
The Bloor street Zara has the most up-​to-​date Woman collections versus the other locations so if it’s the cream of the Zara crop, you can expect this location to get it first.
As other reviewers have stated help is dodgy, but personally I find if you can avoid the rush times (lunch, before closing and weekends) the associates are pretty helpful and nice. Also recognize that these people work in retail and are probably subject to a gross amount of rudeness by bougie bitches. I’ve witnessed shoppers here being unreasonably mean so many times so I can definitely sympathize with the employees. I’m not saying everyone who shops here is like that, but being civilly polite has always gotten me helpful service in spades here.
The best value I find is on their fashion denim line «Trafaluc» as they do an amazing cut and they fit my tuchas just right, much to my hubby’s delight! The end of season sales are pretty awesome too! Last year on sale I got a puffy down/​feather-​filled coat for both me and my mum for under $ 100 each!!! My superficial fashion buddy mistook my Zara puffy for a Moncler, ha she paid $ 1000 for hers though!
If you want to look high street and have the fashion sense to pull it together, Zara will definitely help you get your swag on without having to spend mad cash money like a sucka!

A few things you should know about Zara:
1. You get what you pay for– the clothes are cheap and of cheap quality. But for a low –end store they do have nice designs and frankly, I’d rather spend $ 50 on something that will be «out» next season, than $ 500.
2. The fit stinks. It seems they focus more on making nice looking clothes, than well fitting clothes. I am not sure who they are catering to. I’m a size 0 – 2 and have trouble finding flattering outfits at Zara.
3. The sales people do not work off of commission– a girl at the eaton centre location told me this. The tags of the garments show its available sizes, and Zara is generally self serve. If you ask, they will help. But they seem to go out of their way to avoid being asked. Commission or not, the job of a sales person is to sell clothes, help the customer, etc. It seems the job of a Zara employee is to clean, re-​stock, cash out, and count fitting room items. Granted the clothes are priced to sell, but rude employees make me, as a consumer, want to take my business elsewhere.
4. The Bloor street Zara has incredibly rude employees. At other locations the people have been somewhat friendly once I tracked one down. But this one, on Bloor, is staffed with employees who:
–Make employee purchases when there is a long line for the cash register
–Snarl and act sarcastic in the change room
–Generally have all around bad attitudes.
I don’t recommend this location, in fact, I advise against shopping here.
All in all, Zara is like a giant gum ball. It looks like it will be a good time, but loses its flavour after about five minutes. It’s a big disappointment. Shame, because they do have some seemingly nice things.

Ah, Zara. Cheap for chic. But you’ve got one bitchy sales associate. I came back again and I think he has «karma face.» It’s not good.
VIBE
Overheard in the ZARA Dressing Room by the Sales Associate who looks like the black guy Jonathan from 1 Girl, 5 Gays:
You have like a million things.
Oh my god, when is my shift over? I’m going to miss my bus at 8:30 p.m. Oh my gawd.
I don’t understand why people bring a bunch of coats into the dressing room. Like, really.
Yeah, we close at 8 p.m. Disappointing.
There are so.many.clothes.
Whine Whine Whine. It kind of ruined my shopping experience. That and nothing fit me. But he never ASKED! Though I will give him that he knew a certain dress was out of stock. So he knows his product. It’s just that his attitude was negative. I feel like the sales associates are Zara are just there to count how many items you have so you don’t steal them. What ever happened to customer service?
Décor: meh. White.
THE GOODS
It’s hit and miss here. Sometimes, they have some awesome things and it’s never overpriced. They have great dresses (usually, not lately). The pants are made for models. a.k.a. not me.
Bring back the great dress! And the great trenches and coats.
OBLIGATORY CATCHY REMARK
Need to get the «za’ or the va (as in va va voom) back into Zara. And get a secret shopper! Oh, but I already just did this for you. Not trying to get the employee fired, but it was not good.

I honestly can’t believe this store has good reviews. I mean, I don’t like being bothered while I shop, but you don’t even get a hello or a smile when you walk in. And forget trying to get into a fitting room. It’s like nobody works that section.
A sales girl actually stopped, looked me up and down, and walked away when I was looking around once. What kind of ‘service’ is that?!

ZARA finally reopens after a 3 – 4 month close for renovation.
WTF did they renovate? Disappointing. The layout of the store is entirely the same, but now they have fancier décor/​finishing. Big deal. I can’t believe they closed the store for so long just for that.
Overall, they have some decent/​unique clothing finds here. Prices used to be quite cheap but I find Zara is on the rise lately.
The customer service here is awful and I always have to queue in line for ages to try things on and then again to pay. (Good time saving tip — go downstairs to the men’s level and pay at the cash there)

I love Zara… their clothing run a bit too small for me but their accessories are the bomb.
As a funny merchandising tactic their shoes on the floor under clothing or under tables. This means I have to crouch over like a crazy old lady and crawl around the store on the hunt for hot shoes… and did I ever! I found amazing hot pink pumps for a very cheap $ 57. All in all it was a good find.
I was a little disappointed that the customer service was non-​existant: I was there for 15 minutes and no one said a word to me :-(

Zara is an interesting business case study. The company spends no money on advertising, they rely strictly on word of mouth. They are also 100% vertically integrated, they design, produce and sell their products. They also produce much of their clothing in Spain and Portugal, and its refreshing to see something that isn’t produced in China these days in this price range.
The store is two stories, with women’s wear on the mainfloor and men’s wear in the basement.
In terms of men’s wear, you have to bypass a lot of club wear and trendy euro-​trash looking garbage, but there are definitely a few diamonds in this rough. You can find some suits, shirts, pants and sweaters that are fashion-​forward and decent quality with a good cut, slim but not too trendy. One thing I’m not impressed with is the fake pocket squares they are sewing into the suits now, cut this one out, open up the pocket like it’s supposed to be a put in a proper white linen square.
Their suits are definitely entry level into the world of men’s wear, but they are better cut then what is available at Men’s Wearhouse, I highly recommend their suits for new young professional men who need to build a work wardrobe. Stay away from the red label stuff and you’ll do well.

Don’t go into this store expecting to be helped by a sales representative, you’ll be thoroughly disappointed. This store is for those who want to peruse the store completely on their own (also for those who have a lot of time).
Unlike most stores, and even designer clothes, most of the merchandise here is surprisingly not made in china! Most are made in Spain, and other European countries. So of course, the quality is better, and they even feel better too.
The styles are very current and if you pick and choose, you can easily put together a very sophisticated and stylish outfit for under $ 150.

OMFG!!! I have died and gone to fashion heaven. Great prices, every item of clothing oozes style, sophistication and hott great prices. I will be coming to Toronto only for ZARA from now on. I am in HEAVEN. Seriously. I heart ZARA! =) XOxo
Sweaters, suits, skirts, tops, accessories, dresses, coats, OMG!!!
Best quality for its value store in the world compared to the top prime stores and top designers.