The Time Shop

I came here to get my watch battery replaced. I have to say, I have definitely been to a better one and a cheaper one. This location is located in the Hudson Bay main level, so it was because of the location that I decided to come here. Replace of my watch battery cost $ 20 with taxes. This is double the price that I am normally use to for such a simple job. I think I will have to look for another place next time. This place would definitely be a last resort for me. The service of the person working here was not good either because I checked my watch after he changed the battery and reset the time on my watch. I asked him why the minute hand wasn’t moving and his response was it’s moving (when it wasn’t, the second hand was moving not the minute hand). I wasn’t too happy of the quality of the job, to be honest.

I brought two watches in to be fixed in early August. Both needed new batteries, one needed a new crystal the other needed the strap to be reattached (I brought all the parts).
I was told the new crystal would be 4 – 6 weeks as it would need to be sent away for that. Fine, no problem.
I got a call the next day saying they could not fix the broken strap on the other watch. Personally I didn’t think it was a big job but I’m not a watch repairman so I went to pick it up.
I hadn’t heard anything so mid-​September I went back to inquire about the status of the other watch. They hadn’t heard anything either so they would follow up and get back to me. They called me the next day to tell me that the watch would be ready in about two weeks. Two weeks later and no one calls me to let me know its ready. So I wait another two weeks. I go in again to see if its ready and its not. At that point I tell them that the wait time is unacceptable and I want my watch back. It takes me another week to get it back.
So all told it took 9 weeks and three separate trips and I still don’t have a working watch.
The best part? I took both watches in to another jeweler who said that they would both be fixed later that day.

Located in basement of the flagship Bay store this store has been essential in providing minor services for the watch. I have had them change the leather straps on my watch several times at a very reasonable price (that’s the one bad thing about owning a watch with a leather strap) They also change batteries and offer full repair services for watches though I haven’t used them so can’t comment on that.
They have decent selection of pens and other gift related items.
I would recommend them for quick services as the service has always been great with a very fast turnaround time.