Lasik MD

My first consultation was actually at the North York location, while my procedure was done at the downtown location. My initial consultation was quick and the staff at the North York location were friendly and professional. I decided to book the actual procedure downtown as I initially requested a Saturday appointment and they were the only office open that day.
As the procedure date grew closer I became more and more nervous and actually called to have my procedure changed to a Friday to get it over sooner. When I first arrived at the downtown location the staff was again quick and friendly and I was given some paper work to fill out before having my vision tested again. Soon after that, I was called into the procedure room. Although I was there for about 4 hours it all went by very quickly. Dr Cohen was professional and made me feel at ease. It’s been 2 weeks since I’ve had LASIK and I couldn’t be more happy with the result!

I came here for a consultation a few years ago, but was too nervous to get this done. Fast forward to a few months ago, I was thinking about it again, and went to the North York location for consultation. The eye care professional was very nice and gentle, and explained everything very clearly and answered all my questions. The quotation/​finance person was a lot more pushy (but so was my husband), and we ended up booking an appointment with Dr Wallerstein at the first Canadian place location because his schedule is quite busy.
Surgery day came, I was one of the earliest appointments, and Jonathan — my eye care professional — checked my eyes again. He was great!!! Very patient and gentle, offered answers even though I couldn’t think of any questions, shared his own experience (yes he did get LASIK himself), even though it’s 8:15 in the morning.
Next we had to pay, and Carly (sp?) was also very nice in going through everything, including the eye drops schedule and post-​op care.
Then I met Dr Wallerstein and he was clear in explaining everything as well. Because I requested Xanax, I had to wait another 30min before my surgery.
Surgery itself was way faster than expected, and was not painful even though I was super nervous. The doctor and the OR staff were all very nice. I was in and out in 10 min for a –8 prescription. And Jonathan was right, I am one of the few people who’s vision is Instantly better than before without glasses/​contacts (though it’s a bit blurry at this moment due to the flap).
Other staff helped with putting in eye drops and a few of us that were resting were chatting in the darkened area a bit, then Jonathan checked my eyes again and i was all good to go. I was super tired and drowsy all afternoon so I just went home and slept all day. The next day everything is clear and I tell people LASIK = magic.

My first consultation appointment was very easy and lasted less than 2 hours. I completed a bunch of eye tests, saw an eye care professional who explained to me the procedure and checked the health of my eyes, and lastly saw a councillor that broke down the different payment/​financing options and surgery days available to me. I booked my surgery April 9 with Dr. Lloyd and I must say I was surprised by how painless and quick the procedure was! It took less than 15 minutes for both eyes and Dr. Lloyd was excellent in explaining to me the surgery and answering all my questions. The clinic staff was also very friendly and made sure I was comfortable at every step. After the surgery I had to come back for check-​ups and thankfully everything was perfect! My vision is ²⁰⁄₂₀ and I’m so glad I got the surgery. Best decision I have ever made.

I had laser surgery on my eyes about 20 years ago. I remember having a very high prescription and being pretty satisfied with the results. I had a good run not wearing glasses. Now that I am in my mid-​forties, I started noticing my vision declining for up close and also in the distance. I knew that my situation was not typical since I had had surgery already. I discussed my situation with Dr. Cohen and he felt that he could help me. He was confident and reassuring, explaining everything and answering all my questions. I ended up having monovision which allows me to see in the distance and also enjoy near vision without glasses. I am very happy.

A transformational surgery and a wonderful pre-​op and post-​operative experience.
I just had my surgery on Thursday. My surgeon was Dr. Mark Cohen, who is one of the founders of LASIK MD. The entire process — from the consultation right through to the post-​operative check ups have been fantastic.
Dr. Cohen exhibited fantastic bedside manner and was a consummate professional. On the day of my surgery, I was advised that upon Dr. Cohen’s review, his recommendation was that I receive a full-​laser custom waveform LASIK treatment, which was a more expensive procedure than originally quoted for me. In the same breath that the staff told me of this change, they also noted that this upgrade would be done for free, as they don’t like to «negatively surprise» their patients on surgery day. Amazing.
Throughout my surgery, Dr. Cohen and his staff were friendly and explained every step of the process. Post surgery, I am just in awe of how quickly I have recovered, and how incredible my eye sight is.
My only regret? Not doing this earlier! I’ve been wearing some form of corrective lenses for 32 years… and at 43 years of age, I can’t believe that I can now wake up in the middle of the night and see! What a life changing experience. Totally recommended.

Sorry it took too long to continue the review, this is what happened next.
I went to the front desk to express my frustration and the office manager (I can’t recall her name) invited me to have a seat while she investigated the matter further, I informed her that I’m willing to wait for another 10min and she rushed to the doctors office and came back and walked me to her office and apologized, she stated that the doctor needed to confirm with the senior doctors if this procedure is good for me (why wasn’t this done prior to my arrival?) and that I’m welcome to proceed immediately if I wish to continue, I agreed and was taken to the procedure room.
I’m glad to report that the procedure went well (0 pain) and I’m enjoying my new vision immensely. My advise is after the procedure, take your time to rest (I took a week) and give your eyes time to heal.
The three stars is for the service level not the procedure, which in my book is the most important. At no time was I offered compensation for my wasted time, and no service recovery was attempted.
Ratings out of 10:
Location — 10
Pre-​testing — 10
Appointments — 10
Service — 2
Procedure — 10
And that’s all I have to say about that!