There are a few times in life when one must use social media… this is of them. This is the first time I’ve ever written a review for anything — and that everyone, is not a good thing. The way this Chatime treats their customer is absolutely appalling. Came in to get 2 bubble teas. One was hot and the other one was cold. They didn’t give or offer a tray for them. So when I went to open the door to leave the lid of the hot one popped right off and I ended up burning my hand. That wasn’t even what I was upset about. The fact that they saw what happened, I told them what happened, And all they did was took a mop to it while my hand was burning… I left extremely confounded by their cold indifference. My friend had to go back in angry explaining to them yet again what happen before they actually did something. Thanks for the horrible tasting free drink Chatime. No, you did not deserve that star. Too bad there are no minuses for this app.
Dorothy H.
Place rating: 4 Vaughan, Canada
This chatime is in a very convenient location just a short walk from finch station. It gets really busy during off work hours. Even during work hours there is a short line between around 5 minutes wait. Thy always play Mandarin and Taiwanese music, the staff Are not too friendly but they seem efficient. Whenever I come to chatime I always order a matcha latte or a matcha redbean milk tea with tapioca. Their drinks are usually consistent good quality.
Derek L.
Place rating: 5 Aurora, Canada
Chatime is the Starbucks of tea. Probably one of the best Bubble Tea chains in the category. I especially appreciate editing the amount of sugar in my drink. I have had some bubble teas that made my teeth ache. Also, this chain is pretty consistent with its product. My go-to is Mango Green Tea with ½ sugar, or a Coconut milk Green Tea. I have tried a few other flavours and suffered a drought when they ran out of Mango syrup for a couple of months, but I keep going back to the crisp, refreshing taste of the Mango Green Tea. There are times I will buy 3 or 4 servings and keep them in the fridge so I can have one each day. Am I addicted?
Roger W.
Place rating: 4 Toronto, Canada
Of course Good location which is at yonge finch, always busy but staff with high efficiency. Yesterday I was here with my friends, I always order tera milk tea with no ice and regular suger. But the tea yesterday was too sweet. Anyway I will definitely return as it is the nearest chatime.
Allen S.
Place rating: 3 Richmond Hill, Canada
My first impression was that this place was not exactly what I expected. I’ve heard great things and that’s why we chose to go here, but I wasn’t initially impressed. It was really small with very little comfortable seating area, unlike the other tea shops in the area. I like that they had simplified menus(with the top 10 drinks) because there can sometimes be sooo many options. The service counter was kind of abrupt too, especially considering we were being helped by the assistant manager, so I was kind of expecting a bit more in the customer service area. But I understand that it was Friday and was maybe busier than usual, although I’ve never been there before so I don’t know. We ordered our drinks and they came quite quickly. And they tasted good but nothing special. Just ok. I feel like sometimes these places charge you $ 5 for chocolate milk and they inflate it like crazy because they throw some tapioca in there. That being said, the place WASN’T BAD. The drinks were yummy and the interior décor was cool and unique. They also have wifi and many TVs(But all they show is advertisements, which could be show on maybe one or two of their 5 TVs. Can better utilize this to show cable channels) Overall, I probably won’t come back or recommend to a friend, simply because there are better options in the area.
Leanne K.
Place rating: 1 Vaughan, Canada
Oh god where do I start. So my friend and I were so looking forward to getting some Chatime after dinner. We order, get our drinks for takeout, and leave. Just as we take our first sips in the car, we find that the tapioca is severely undercooked and impossible to chew. What the heck. I’m lucky to not have experienced indigestion after the many attempts to just suck it up and literally, suck the tapioca up. I ordered the Matcha Latte drink, and it was so powdery. I know that with matcha it’s generally difficult to get the consistency right, but damn this drink was like sandpaper to the throat. Really disappointed, and won’t be coming back.
Sarah S.
Place rating: 4 Vaughan, Canada
The QQ milk tea was awesome! Staff were really friendly :) This place is very busy though since it also shares the same space as Bake Code.
Kerr N.
Place rating: 2 Toronto, Canada
I’m surprised the matcha latte made it on their top drinks screen. I came back wanting them to remake it, and the cashier took another straw, poked a hole, and took a sip from the drink I already drank … gross. any who, I don’t recommend that item on the menu. either that location doesn’t know how to make it right, or it just tastes nasty. it looks quite appetizing though.
Carrie C.
Place rating: 4 Richmond Hill, Canada
I tried mostly their fruit teas, classic milk tea brown rice milk green tea; they are all good and tasty. I was able to taste the tea flavour which i really like. There was only one horrible drink that I tried so far and it was quite disgusting: S Still at this moment, just thinking about this drink makes me want to gag: S Taiwan plum tea, yuck… couldn’t handle the weird taste… I would give this drink minus 10 stars… Er… so weird. Some of my friends said that it tasted like sour plum drink for hot pot… so if you like sour plum drink while having hot pot, you might want to try this drink but not for me.
Angie H.
Place rating: 4 Toronto, Canada
The washrooms are decent, sometimes lacking soap but it’s pretty good. There’s wifi so that’s always a bonus. The service is pretty fast and the bubble tea is one of the best. All my friends love this place to death and if I wasn’t deathly afraid of high sugar things, I’d probably live in here. I’ve only ordered around 4 times and sometimes when I ask for less sugar I still taste a lot of sugar. When you get your drink customized you might not get it exactly the way you’d like it. The atmosphere is great for socializing or just doing work if you’re able to work with the small conversations going on around you.
Kim C.
Place rating: 5 Toronto, Canada
I like that this place is close to work Always ordering Roasted milk tea with grass jelly! I like to customize my drink — even less sugar is still sweet. I always order half ice The lineup is usually long. After a wave of customers, a new wave would come in . Good for them for having good business. Also I usually never enjoy grass jelly — but its so soft and easy to slurp! I love that roasted milk tea flavor. i’ve tried regular milk tea before, but it just taste different with the roasty addition. I didn’t enjoy taro(probably because it is a mixture of real taro and powder) but it tastes so chalky that I sometimes forget maybe I’m slurping the taro chunks — but really feel like it may be unmelted powder!
Cindy L.
Place rating: 4 Toronto, Canada
Roasted milk tea with grass jelly! I swear it’s like a drug. Convenient location for those of us at Yonge and Finch. This location is usually busy except for tonight! It was really cold maybe that’s why there’s no line ups, no one wants to come out. I had my usual roasted milk tea with grass jelly. I usually get it with no sugar because the grass jelly is already sweet. And on cold days like this I get it warmed. There’s a distinct taste in this tea, it’s like a drug, it makes you come back for more(not sure if that’s a good thing or not?). I actually like the grass jelly in huge chunks, you keep sucking it up the straw it never ends! The milk tea is really smooth and creamy. This place seems spacious and there’s free wifi. I usually get it to go, I rarely sit down here. The service is okay here, sometimes there might be communication issues. I find the servers speak really fast. Otherwise the drinks are good the place is good, just sucks when you have to wait for the long lines in the summer. I hope they keep opening up more stores!
Jonny T.
Place rating: 4 Toronto, Canada
Finally got to try this location out I always pass by it and the line up is ridiculously long. Finally got here on a Monday night around 9pm and its quiet tried the roasted brown rice green milk tea hot with tapioca and it is delicious. Very good drink I see the quality of the drink tastes really good and authentic. Would come back again but line ups I tend to avoid… Its too crazy here daytimes.
Crystal L.
Place rating: 3 Richmond Hill, Canada
3.5* One of my favourite locations asides from the downtown location at Dundas W. As with all Chatime, there is usually a lineup and wait times vary from 5 — 15 min depending on the time of day that you are going. I usually come here later around midnight, so the line up isn’t as bad. One thing that makes this location stand out from their other locations is that you do notice that it is less sweet when you request for it and the grass jelly isn’t in a large chunk so you don’t need to spent the first couple minutes trying to cut it apart with your straw before indulging.
Ayad F.
Place rating: 3 Richmond Hill, Canada
If you live in North York or frequently visit this area then its safe to assume that you are familiar with the infamous chatime lineup. Today I decided to try it out and see what the fuss is all about. It was cold so I ordered hot tea and milk. It was warm and fresh. Service was quick and friendly. Prices are reasonable but keep in mind this is K-town and you can easily get bubble tea for $ 3.99 anywhere else. Décor is brought to you by IKEA. If you look up you will see wooden rectangles hanging from the ceiling(I thought that was fascinating). Washroom door blends in nicely with the wall. Free WiFi. K-pop was playing in the background. A OK overall. I still fail to see why the lineup and what the fuss is all about.
Jennifer L.
Place rating: 3 Seattle, WA
#1 and #2 on the menu are what I usually order; not too particular about bbt, but it’s always half sugar and no ice for me: P This place is way too small just like every other Chatime chain there is, be prepared for a 30min line! Their debit machines also seem to not be working well so ATM visit before coming plz. Def just grab & go, grass jelly is the bomb :3
Amy Z.
Place rating: 3 Markham, Canada
Once upon a time, this chatime had their shit together. but now slowly. they are getting worse and worse. This chatime has never once messed up my drink, so I give the workers props on that one. They really know what they’re making. However, they are getting SO slow. they put the toppings into the cups and just leave them all lined up before putting the milk tea into them. Instead of working on them asap, they wait until there’s 4 – 7 cups waiting until they decide to work on them all together. Also, my server did not give me a receipt so I did not know which # I was, it usually wouldn’t be a problem but when the store is full as fuck, it gets hard to get your drink. AND. the lines are NOT ok! LOL. They weave all around the store and sometimes out onto the street. when that happens, just don’t wait. It’s not worth it, I promise. Chatime stores are always too crowded and it can get uncomfortable being too close to someone while waiting to order bubbletea.
Rainie L.
Place rating: 4 Toronto, Canada
Uh oh. Here they go. It was a five until they recently started giving me the wrong orders. Twice. And they have been running out of things such as mango drinks, and mango and coconut jellies. Drinks are still above average and prices still beat out the competition so still a solid four star.
Bianca A.
Place rating: 4 North York, Canada
This place can reach full house quick and you tend to get trapped in between herds of students but the rain made way to a line-free 2 minute wait to bubbletea #150%sweet and less ice. Chatime made me like bubble tea again. One standard color for their straws which makes life easier and in hygienic ready to grab plastic. The choice on sweetness level demonstrated giving a damn about their customer’s daily dose of sugar and personal taste, or being set apart from the many bubbletea joints in toronto takes tea time with ice to the next level. Good quality tea base and their taro drink really is the non chemical induced stuff. I got so used to the fake version that it ended up overwhelming me. Sadly, not the best tasting one coming from someone who loves ube ice cream/cake and anything taro. Other faves #2 and the matcha latte. I will try all flavors because I’ve got tea swag like that. Tips to follow…
Jennifer K.
Place rating: 3 Markham, Canada
Chatime seems to be popping up everywhere now. This location is great if you are in the Yonge/Finch area as it is just south of the Finch Subway Station. Parking might be an issue, but here are paid meter parking right outside the store(free parking after 10 pm) I guess I was lucky to be here on a weekday afternoon with practically no one around. no line and I got served immediately. Just like most of the Chatime I am been to, the staff here never looks like they are happy to work here… I do my Roasted Milk Tea with Pearls($ 4.70+$ 0.50). PS They have donuts for sale too… I don’t know if I really want a donut with my bbt though.