Active Green & Ross Tire & Auto Centre

I’ve been visiting this garage for over 15 years. Diana and Scott and all the staff are always friendly, helpful and will go the extra mile. I have always received solid value for work performed promptly and on budget.
My go to garage! Could not recommend them higher!

Friendly, efficient service. Dropped my car off in the evening, it was ready in the morning. All of my old tires were packaged up in bags and placed in the car for me. They offered to order the tires I wanted too, but ended up having them in stock (bonus).

I stopped at this shop on a day off of a month-​long roadtrip i took in October. While extremely worried about my car and the possibilities of an expensive fix, the staff was extremely friendly and knowledgable, showing me that i didn’t need an expensive fix and that there was a cheap and easy solution to my problem. They did the work fast and promptly.
I can’t recommend this auto repair shop more. Best mechanics in toronto!

Got a oil change done here. They also were kind enough to do a full inspection of my car without charging me extra. Will come again.

The good:
They fixed my tire which had a screw in it, quickly and courteously. They use the inner patch method which is the best way to go about save replacing the tire.
The bad:
They scratched my rim on a few spots… Not horribly, but enough for me to notice.

Auto repair shops scare me. I don’t know much about the inner workings of cars so a lot of trust must be put on the staff at the shop. At other shops, I’ve dealt with shady and shifty types who make me feel like I’m being hosed. The Adelaide location of Active Green + Ross was a refreshing change from this. Staff was incredibly polite and friendly. I needed a full set of new tires and got a few quotes from other shops and Active Green + Ross had the best prices. They did the job really quick and were good and communication and explaining everything to me clearly and put me at ease. This has got to be the best tire shop in the city. They now have me as a customer for life.
Their «customer lounge» is not very impressive but there is a Tim Hortons, Starbucks, and Second Cup only one block away.

I just had my oil changed here and I won’t be coming back. The staff is definitely friendly, and the work was done well (I have no reason to assume it wasn’t), but my experience left a really poor impression.
I called a week in advance to book my appointment for a premium synthetic oil change. I was asked to bring the car in between 8 – 8:30am, as they’re busy with winter tire changes, etc. Should be ready for pickup in a couple hours.
After dropping my car off at 8:10am, the problems started. Now the car will be ready in the afternoon, not in a couple hours. Oh, and on my way out the door, I realized that the price I signed for didn’t align with what I was quoted on the phone for premium synth, it was about half that. I ask the man at the counter to confirm that my order is for premium oil, and he says that he’ll make the change to that.
Afternoon rolls around and I’m not receiving a call to collect my car. I give them a call and they say it hasn’t yet been serviced. Since I’m still feeling strange about their mistake in noting the proper oil, I ask the lady on the phone to confirm exactly what they’re putting in my car. Sure enough, it’s still listed as regular. I ask her to change it to the premium, and she confirms.
It’s now 5pm and dark. The centre closes in one hour, and I still haven’t received a call to get the car. Fed up with waiting, I call yet again, and ask whether the car is being worked on. I’m told it was completed 10 minutes ago. (So why haven’t you called me?).
My frustrations: Why did it take two confirmations to get the oil that I wanted whereas it should’ve been on the requisition from the time I scheduled my appointment? Why did it take almost 9 hours to do a 12 minute oil change? Why was I asked to bring my car between 8 – 8:30am if work on the vehicle started at about 4:30pm? So although the quality of the work may be good, my experience with the quality of customer service was awful.
Bottom line: go to a service centre that practices efficient scheduling and respects your time.

Clearly my weekend for odd business experiences.
I dropped my car off to change the front tires. They were long over due to be replaced and I thought I would get them done while going with friends to the Zombie Parade for work (we are partnering with them through Heart and Stroke). The fellow behind the counter was very friendly and said that they would be closed well before I got back but that I could get the keys from the parking attendant. He assured me that this was done all the time and that I wouldn’t get stuck.
The day was cold, wet and generally miserable. I got back to the parking lot around 7pm and approached the parking attendant. I asked him if he had my keys and he looked at me like I was from the moon. He was a nice guy but the very concept of taking keys from the tire shop seemed foreign to him. I explained that these were my only keys and he started looking through his pockets. He proceeded to pull out out different sets of keys and press the lock button to see what would honk. Now I was really lost. I explained what my keys looked like and that I was certain that they would have been left for me. He clearly thought I was mistaken, like this never happens. I pressed the matter further and it occurred to him that maybe the guy he relieved had the keys. He called him and sure enough he did. He had taken them home in his pocket.
The parking attendant kindly offered me to wait in his booth for a bit to warm up. I think he could tell I was wet and very cold. I went in and starting doing email on my phone. There was knock at the window. I looked up and a man was asking me how much it cost to park. I looked around; the parking attendant was gone. Here I was, makeup done like a zombie, siting alone in the booth. I explained my long story first to this man and then to several others. Three customers come up to me thinking I worked there. It was admittedly hilarious.
Finally the attendant came back with food. He was a good guy, even offered me some of it. He was genuinely remorseful that it all played out this way.
Finally, about forty minutes or so my keys arrived and I was able to leave. To make a very long story short, be very careful about leaving your keys to be picked up after-​hours. You might have an unexpected adventure.

Dealt with Scott. Called around 1pm, tires weren’t in stock, got them delivered by 3, and all my tires were changed with 45 minutes. Good service.

I decided to try Green & Ross for routine maintenance and minor repairs after feeling like I was constantly being upsold and overcharged by my dealership. I dropped off a car that wouldn’t start on Wednesday and left it overnight. All of the staff were very friendly and polite and for the first time in my life, someone apologized to me for the «bad news» that my battery needed to be replaced. Considering that it could have been the alternator, a mere battery replacement was good news. The service was great and the staff were friendly, courteous and very honest.

Excellent in terms of honesty, politeness good with most of the staff, price very decent (for oil change at lease).
I went in for an oil change and managed to get the «winter maintenance package» which saved me $ 5, even though as per their website that offer expired at the end of the previous month. All I had to do was ask if they had any sales on oil changes ;-)
Aside from that, I knew that a number of things had to be checked/​done to my car at this point based on my car’s maintenance minder, so I provided them with the list of items involved which corresponded to the message on my maintenance minder. They quoted me on the price of the oil change and told me that they’d check everything and get back to me to let me know what needs to be done and assured me that they wouldn’t do anything without first confirming with me.
So when they had checked everything, they called me and let me know the work that needed to be done. Since the price was a bit high and I had the parts for some of the repairs, I ended up declining any additional work.
When I came back to pay (I had gone home to wait for them to finish working on my car), the man whom I paid for the work ended up saying, «Well if you can do the work yourself, why not do the oil change yourself too?» I did not like that attitude, and this was in fact the only part of my experience with this venue that did not go well, hence losing them the 5^th star.
I have been to this venue before and have never had any complaints, and as per the reviews on here, it looks like everyone else is more or less on the same page. I would likely return to this venue, as long as I don’t have to deal with the individual who made the comment in question.

I was driving downtown one afternoon when someone pointed out that my tire had a bubble on the side. I called my dealership and they weren’t able to deal with it that day as too busy (what a disgrace BTW). So drove to this AG&R location. They did not have my tire in stock but replaced the bad tire with the spare and rotated the tires at the same time — all for no charge. This was the afternoon before Canada Day weekend, so I would have been without a car had they not done this for me. Excellent service.

i just hope their space doesn’t get bought out by a developer.
good service.
honest and not pushy at all… personally, i think that’s a rare find.

I recently went here to get an inspection to register my out-​of-​province plates. The location was extremely convenient and they took care of my car quickly. 5 stars for customer service. However, I felt the prices were quite high relative to what I have paid elsewhere and they required things for the inspection that I’m not sure were necessary.

I used to live in the Queen and John area, so initially it was simply proximity that brought me into this Active, Green and Ross. However, now that I have moved I still find myself driving past a dozen garages closer to my place in order to bring my car here.
The staff are very friendly and honest. A few times I have sort of suggested what I think is wrong (not that I know anything about cars of course), expecting a big job and making peace with the money I am about to spend. However, on multiple occasions I have been told that major repairs are not required, despite the fact I easily could have been taken advantage of.
Also, if you live out of the downtown core and commute to work you can drive your car here for an oil change and pick it up at the end of the day, saving yourself from the usual commuting costs.

It’s hard to find a decent mechanic in Toronto that doesn’t require a trip so deep into The 905 that it may be worth actually moving to Aurora instead of incurring the towing charges out there. I came across the Active Green + Ross downtown the first time I needed an emergency oil changes. The next time, my clutch blew up in my 1992 Nissan Sentra.
This is a family run business, owned and operated by Diana and Scott Moody. They started up the business 20 years ago having known nothing about the automotive industry. Given that the parking lot is typically choked with cars needing servicing, it’s obviously busy and they’ve obviously sorted out the automotive business.
Both of them run the phones, sort out the invoices, and handle your work that needs to be done efficiently. Friendly? You’d be hard pressed to find someone that’s friendlier than here. Either of Diana or Scott will look after you and make sure that your car is not only serviced but serviced properly.