Terrible customer service. if u believe those people who gave five star and saying excellent service, u would regret for what you see. There’s not even a place for you to seat or rest. Those employees will not even greet with you. if you wanna have a wonderful DIY shopping day, go for it. Abercrombie could be a great choice for you, just do not imagine for any service in this shop.
Kophie L.
Place rating: 3 Markham, Canada
Customer service is poor and staff doesn’t really know what they’re doing. Dim lighting and overpriced clothes, but I still love the style!
Isabel M.
Place rating: 4 Toronto, Canada
God, I’d never thought I’d see the day when I’d be favourably reviewing an Abercrombie and Fitch. Sixteen year old me is slowly drawing out a gun … Honestly though, the quality and range of clothing here is really good. As a European, I get a bit giddy coming into chains like A&F and Hollister in Canada, as the import costs are so much less here than at home, and this is reflected in the prices. Yay! I wouldn’t have even thought of reviewing this place(even though I’m delighted with my new jeans), but the staff were so lovely I feel compelled to spread the word. Everyone was so helpful and polite, especially the girl in the dressing room, who kept apologising *unprompted) for the busy crowds and who went out of her way to help me with sizing. There just seemed to be a really good atmosphere in the store, and I felt the friendliness of the staff was genuine — I definitely don’t get that vibe in Hollister. They definitely need more changing rooms though. There’s a reason I came here to shop at 5pm on a Thursday instead of on a Saturday afternoon. This location at the weekends is a madhouse!!! Oh and yes, the smell of perfume/cologne is overkill. I can still smell it on my hands after leaving the store two hours ago — no joke. It’s actually a bit nauseating walking into the store and being hit with such a strong smell!
Ariel G.
Place rating: 1 Toronto, Canada
They keep shooting themselves in the foot. Apology after apology. Time to get their marketing chops on, and find a niche that is designed to be successful.
Evelyn A.
Place rating: 2 Toronto, Canada
Once upon a time in Manhattan there was a young girl who would pretend to be a tourist who couldn’t find her ticket and jump«back» on the hop-on-hop-off double-decker bus. She’d ride from The Apollo in Harlem alllll the way to South Street Seaport to buy casual chic navy blue and beige clothes from a massive Abercrombie and Fitch. This activity brought her much joy*. OK. It was me, and once upon a time was once upon… I was too old to be doing this, but it was a long time ago. Moving on. The Abrcrombie that they’ve brought to Canada and stuck in the bottom of a mall in Dundas Sq, well, sucks. It’s dark and moody and reeks of their in-house perfume. This scent is likely the alternate for many young girls’ Boyfriend by Justin Bieber. This A & F also blasts electro-pop at a poisonous volume. Headache central. I braved this blast from the past because I clearly remember never having to hem their jeans(I’m wee) and that they knew how to make decent over-bathing suit attire(I also like to hide my jelly bits), white linen hippie shirts, etc. This is probably still the case, but the store was so horrible I didn’t stay long enough to find out. PEPPERPREDICTS she will be all up on their website soon looking for some of the above mentioned items. *I have just given a bunch of young women in Harlem a clever way to boot it downtown in NYC. You’re welcome.
Nicholas C.
Place rating: 4 Toronto, Canada
First off let me just say that I am a fan of the clothes here(the actual store is quite awful but I’ll address that later) if your like me a slim guy you probably know how hard it is to shop for clothing that doesn’t look like you just threw a garbage bag over yourself. The sports shirts here are a flawless fit. The jeans contrary to popular belief are not all pre ripped and are some of the most comfortable I have ever worn. If price is an issue I would wait for sales when things can get dirt cheap(picked up a pair of jeans once for 20 bucks!) The store like other reviewers have mentioned before is a bit dark but not so dark that you feel like your in a cave everything is still perfectly visible and the fitting rooms are ridiculously bright so seeing what your buying shouldn’t be an issue. The cologne that’s sprayed in the store can get bothersome though but it’s not nearly as bad as most people make it out to be. I never had a problem with the employees personally they were always extremely helpful pointing me out to the right place when I was looking for something but really the store is not big at all so finding something shouldn’t be a problem. Overall the clothes are great in my opinion and worth checking out and definitely come during sales and try to tolerate the music and perfume for the short time your there it’s worth it especially if you come during a sale and can pick up everything for pretty cheap. Also avoid anything with«Abercrombie» stitched all over it, it just looks ridiculous but their basic clothing is pretty good. P. S. they do undersize their clothing so get 1 size larger then what you’d normally get
Michael R.
Place rating: 1 Toronto, Canada
Extremely dark., so dark you can’t see the outrageous prices properly. Unbearable cologne. The smell is so strong, you’ll smell faintly like it after you walk out. Atrocious service. Most employees have enormous egos and interaction with them is very uncomfortable. Half-Hour waits for the change room during a sale. The only thing that can make this location even worse is to have naked models standing in front of the store.
Matt S.
Place rating: 3 Vancouver, Canada
Abercrombie is just way too easy to make fun of. What other reviewers have said is mostly true. The store is ridiculous: low lighting, hard to navigate, staff hired solely for their looks, loud music, and that awful cologne that pervades the store. All this does annoy me a little but mostly I just find it funny. Having said all this, I think A&F deserves some credit. I only go here for button up shirts and it’s my favourite store for this particular item. The shirts are expensive($ 90) but they’re frequently on sale for half price and the quality is really good. The cotton is super thick and soft, the cut is awesome, and I generally like the patterns. Don’t write A&F off so quickly. The button up shirts are awesome. Definitely take a pass on the rest of the stuff in the store though.
Amanda A.
Place rating: 1 Toronto, Canada
This place is dark, loud, and filled with enough perfume/cologne to make me go home with a headache. Really, its so dark that I can’t get a good look at the clothing they are trying to sell me. Plus, theres a bench or couch outside(can’t remember) that is a constant hangout for 13 year olds — making it hard to enter or exit the store. It was one of those«oh, cool, a new store, lets check it out!» and after entering I immediately pulled a 180 and left. I’ll be staying far, far away.
Kevin F.
Place rating: 1 Toronto, Canada
If you ever wanted proof that sex sells just look at Abercrombie & Fitch. Sex is thrown at you from the moment you enter the store. The store and clothes reek of A&F cologne/perfume to get rid of that child labor smell. The quality and originality of the clothes is poor, but you’ll pay through the ass for it. They mass produce the same style each season, how many times have you seen ‘A&F’ stitched in white fabric over a brightly colored top? Men’s tee’s are designed to give the impression you are muscular; they make extra fabric in the underarms to give the illusion of «stretch» over your pecs and the sleeves are cut so close to the neckline to give the illusion of big shoulders. The employees are the worst, they act like being hired by A&F gives them the right to have a ‘better than you’ attitude. I’m convinced that it’s a prerequisite for male employees to use anabolic steroids and female employees must have an eating disorder. They’re not even hired to work, they’re hired to sell the image of A&F. I find it hypocritical that lots of jock homophobes wear A&F yet it’s a giant gay club; giant murals of half naked men are thrown in your face, the loud techno beats and overly muscular employees. When I enter the store I’m expecting to see Cher start performing.