A&W

A&W, Home of the Worst Service. The irony of this restaurant being a «fast food» restaurant is really quite rich. After luxuriating in a 20 minute wait, standing (first) in line at an empty till, with the employee ambling by now and again leisurely, only to ignore us, we were told that our teen burger would take at least thirty minutes to make. Apparently despite their advertisement of «we proudly make burgers all day», they have neglected to include the caveat that you would have to book an hour out of your day if you wanted that to happen. Thoroughly unimpressed, and left without any food.

Holy Jesus what can I say about this place. We had to stop for a quick bite on our way back to Vancouver from Whistler. The girl who took our order was no older than 12 or 13 years old and had no idea how to enter our order or answer any questions about the food. What’s even better is that the girl who was helping her was also 12 years old. My mom asked «what is ‘the whistler’ and what comes on it». The response was «it’s like a hot dog… Kind of… With like bacon… And some other stuff on it». My mom repeated the question, «can you find out what’s on it?». She turned to her coworker who responded with «yeah it’s like cut down the middle and filled with bacon, and maybe ketchup, and some other stuff». WOW. I couldn’t help but to laugh at how funny this situation was. It took us almost 10 full minutes to order for 3 people and I’m positive she didn’t even enter it correctly. When the food was handed from the kitchen to the cashiers, I saw one girl use her bare hands to touch my burger to check if it had no mustard as I had requested. No doubt this girl had used those same fingers to pick her nose earlier. I cannot believe any establishment would hire 12 year olds to work the counter. The food itself wasn’t half bad despite the unsanitary treatment of our food, but there’s no way in hell I’d ever eat here again. STAY AWAY!

The fries were cold and the hot chocolate was watered down and undrinkable. Although the staff wasn’t busy at the time, no effort was made to wipe down the tables or sweep the food off the floor. This business in Squamish is not a well run operation.

I love A&W but this location is a total gong show. Pure chaos from the moment you walk in. Pretty evident that there is zero leadership/​oversight of its operation.

The service was great, the view was extraordinary, and the food was delicious! We had two Uncle burgers, an order of sweet potato fries (that comes with delicious chipotle mayo) and two root beer floats.
I highly recommend this place. See if you can snag one of the few tables with the view of Stawamus Chief Provincial Park!

Poor Customer Service Experience…
Monday, April 21^st at 6:14pm via Drive-​Thru.
The slovenly cashier in his disheveled uniform, took my $ 2 Mama Burger coupon and then told me that the total was $ 2.57.
Unless the Taxes went up to 28%…
The cash register was obviously wrong.
I questioned the price, and he informed me that as the machine had tabulated the amount, that it must therefore be correct.
I then requested to speak to the manager, who oddly enough just happened to be the girl immediately behind him… She was rather lazily leaning against a stainless steel kitchen appliance, while chewing on bubble him.
This 18 year old high schooler, and obvious math and taxation prodigy leaned forward to unenthusiastically echo her colleagues belief in all things computer processed.
Upon further questioning, as to how I could contact the general manager or owner… She then admittedly made the brave hypothesis that the total of $ 2.00 with current BC/​Federal taxation levels may not actually come to $ 2.57
But, there was nothing that she could do…
And, the fault was clearly placed with the «Upper Management» for making many mistakes when setting up the new machines.
VERY POOR SERVICE THAT DAY !!!

This had to be the slowest fast food restaurant I have ever visited. We waited about 25 mins for our food in the drive thru. The poor girl working was stressed out obviously from all the complaints for the slow service due to the morons in the back. I wouldn’t recommend this place at all.

I’m usually a fan of A&W and I like the fact that they use «real» meat. However, this location is run very poorly. Fries are half cold and extremely greasy. Worst of all the staff (mostly teens) just don’t care.
You’re better off spending a few bucks more and head over to Fatburger or if it has to be fast and cheap across the street to McD’s

This is our usual pit stop in Squamish, on the way to/​from Whistler.
I tried the sweet potato fries. They were nothing to rave about. The dip was spicy and went better with regular fries, not so well with the sweet potato.
Both our hamburgers had the buns on crooked, and both our chicken strip wraps were unraveled. I wouldn’t list this location high among A&Ws.

During our drive from the Vancouver Airport to Whistler, we needed a bathroom break. Also, after the constant talk about Poutines during the car ride, we were all craving some. We thought A&W would have some decent Poutines. How wrong we were. It didn’t even look tasty! There were giant cheese chunks and the fries tasted old. Not worth it! The only good part was the had free Wi-​Fi! Maybe stick with the root beer float… can’t really mess that up… right?

We dont have this fast food joint in Seattle. We made a late night pit stop here on the way up to Whistler and it was one of the only things open. I would say that they are a notch above McDonalds with the quality of the food. The service was good and the place was clean. You cant ask for much more than that for a quick pit stop to grab dinner. Would definilty come here again.