Stampede Toyota

I used to go here all the time but since they moved their location is very difficult to access. They have 1 person working at the parts desk and with trying to get in and out of there I decided waiting 10min was long enough. The people at the front desk were nice though and always say «hi» and «goodbye» to me.
—Updated 2015−06−08−−−−
Since my initial review two years ago I have to say that they have definitely made an improvement on their customer service side. To elaborate, I had some issues removing tar from my car’s wheel and bumper areas. I brought it to them and they had suggested I do a bronze cleaning and they would remove the tar for me. Upon getting my car I noticed not all the tar had been removed. Since I had already removed insurance on it at that point (storing for winter) they offered to fix it again for me in the spring.
When spring came I brought the car back to them. It took a couple more tries but the service manager handled the issue personally after I had contacted him. He wasted no time in picking up my car from my work and getting the shop supervisor together to handle it. They brought it back a few hours later and it looks like a million bucks again.
I would be confident to recommend Stampede Toyota’s service department to anyone I know.

***AVOID AT ALL COSTS!!!*** I WOULD NOT RECOMMEND THIS DEALERSHIP AT ALL!!!
There are LOTS OF OTHER DEALERSHIPS to choose from in the city, this one is definitely one of the worst!
HORRIBLE service from the salesperson! Once you give the deposit, good luck getting any help or service. First time ever someone was so unprofessional over the phone and actually compared asking for a different colour of a vehicle to asking for a «different engagement ring after accepting a marriage proposal from him»!!! What??? Such a ridiculous thing to say to a customer and how dare you!?! Apparently $ 30K at this dealership can‘t get the salespeople to even bother looking up if the colour I want is available. And even if the colour isn’t available, didn‘t ask for the moon from the skies, it is what it is; at least pretend to try to look for it. I’m ok to pay a premium for good service, as long as I get professional service, but it was horrible and if you think you can talk to a customer like that, I am not sure if good service is at all available here.

I can’t say much about the dealership side, but I sure can comment on the service side here. Car damage never makes anyone feel warm and fuzzy, but as you can see if you read my other reviews, I’ve had good experiences with car failures, service centers that find ways to help save money and still offer great customer service.
This is not one of those places.
I have Toyota Roadside Assistance, so unfortunately, I have to get towed to a Toyota dealership. I had the misfortune of sliding into a curb on one of those days where it snows but it so warm that it turns to rain as soon as it hits the ground. I drove home late from an event and hit black ice and ran straight into a curb with my left tire. It was undriveable, so I had to use the tow.
The cost of services wasn’t too bad, definitely a lot more pricey than if I could choose a dealership, but I needed a car, so I let them do it. I had to go to Edmonton the following weekend and noticed a noise that wasn’t there before. I brought it back in the day I got back from Edmonton and they had missed a fairly significant repair, worth apparently $ 1000 — they took it apart, examined it, quoted me the $ 1000, then put it back together when I told them I would find somewhere else. The car was driveable (unlike last time), so I brought it to another mechanic for less than half the price ($ 200) for the same repair (hub and bearing assembly plus labour).
The mechanic was surprised to find a missing nut on an untightened nut on a key part of the car that — if the bolts fell out on — would have caused immense damage to the car, and more importantly was extremely unsafe for me to be driving on. Since I hadn’t driven it much between one mechanic and another, I knew Stampede Toyota had been negligent.
Places like this should not be allowed in a time or city where there should be many options for car repairs.
They remedied the problem by rechecking all of the wheels (apparently the missed nut came from the very first time I brought it in — during the tire alignment) and putting on the new nut they had ordered. They apologized, and reimbursed me the $ 50 I paid for their «loyalty» program, — but that was it. I know I could have probably asked for more considering the severity of the problem, but I just wanted to be done with it all. They were nice in person once they realized their error, but I still don’t think I would bring my vehicle there again.

I love having new vehicles and have dealt with many dealerships and advisors. Until this week, my favorite dealership was Sunridge Nissan. However, Tim Collette, Service Advisor at Stampede Toyota, has changed that.
This particular dealership did not stand out of the crowd until Tim went out of his way to make my life easier. I had to give up my car for 24hrs, which I absolutely must use for work. He made a significant effort to accommodate my needs, called me numerous times to ensure I was well informed and reassured that I would be taken care of. All in all, Tim gave me the warm and fuzzies and I also ended up with a washed vehicle (which Toyota doesn’t do every time) and extra car detailing treats. The fact that this happened all at once just made my day and will change my attitude toward everyone there for each future visit. Tim rocks!