Boiling Point

I love this place but the service is horrible! Very unorganized, long waits, clueless waiters running around alot. I do notice they are making an effort to hire more staff. Other than that, the food is good and thr price is cheap. My advice is to avoid coming during the busy hours.

Price wise, it’s 10.99 for small (which I ordered. Free refill even with the sides. It also comes with rice, and it’s so filling. My favourite is the lamb stock and it’s so flaming HOT!!!

Good food but bad services! You will have to wait for hours in line and another hour for the food to come!

I personally found the soup base to be too MSGy. I like the iced green tea the have us for free during lunch. The shaved ice was yummy. The hot pot… so so. I rather go to real hotpot and cook the food to my liking.
I haven’t gone back since it opened… hmm that sums it up.

Being a huge fan of hotpot, Boiling Point is my favourite place to go for hot soup cravings! It doesn’t look like much from the outside, but the restaurant is nicely decorated with modern fusion furniture and wall designs. I’ve had a few discouraging experiences here but the food and service makes up for it, hence the 5 stars.
I’ll address the cons first. The first time I was here, their debit/​credit machine was broken. As a restaurant that does not allow split bills, it was kind of annoying to pay the right amount without the right amount of change. The three times I’ve been after that, their debit card machine has been working.
The last time I went, my friend ordered a calpis green tea with han tian jelly. She had a few sips of it and thought it had a harsh bitter aftertaste so she told the staff. The employee took away her drink, only to return within a few minutes to tell her that «I’ve tried the drink and it wasn’t bitter at all. Do you still want it?» My friend just agreed out of politeness. I personally felt a bit strange about the employee trying her drink and returning it back to her? They resealed the drink in the same cup.
Now, onto the pros. They often have new staff working on the floor but they are always identified with a badge that says «trainee». I really appreciate that! It allows the restaurant to function professionally without misunderstandings because the guests would expect less from new employees. I know that if I had any complaints, I’d save the trainee some trouble and ask another employee instead.
The most important thing to mention is the food! The food is amazing! I’m obsessed. The hotpots are jam packed with goodies (it really does look like their promotional photos)! I always have trouble finishing all the contents of my hotpot and the bowl of steamed rice, but the portions are great! Also, their Hokkaido milk tea is AMAZING. It’s so different than any flavour of milk tea I’ve ever had! I highly recommend trying it with a spicy hotpot — yum!

The food is good but they are highly disorganized, which is expected after trying the Richmond location. But after having waited an hour at this location they told us we should split up our group or it will take a long time. Why didn’t they tell us earlier?
The reason for my low number of stars is because I felt it didn’t deserve more, considering the fact that I did not eat there tonight.

Please explain to me and allow me to understand how is it possible that a bubble tea establishment does not allow customers to order pearls or jelly on the side with their drinks.
I am told by your staff that the «supervisor» does not allow ordering pearls or jelly on the side.
It’s funny because your business model is hoping each guest purchase a side food that accompany their HOTPOT while as you deliberately does not allow customers to order drink sides.
What a joke.

Been here 3 times. First 2 were ok if you like processed fish. Not exactly sure what a «fish ball» is but it has the texture and colour of a cooked egg white. The third time was the straw that broke the camels back. My guest and I walked in the front door and stood there for ten minutes while 2 girls fiddle around with the computer. Only the blind could not see us. Finally we were seated at a table right by the door so we could freeeze to death every time someone entered or exited the restaurant. (please note the place was empty). When we asked to be seated elsewhere the server looked at us like we asked for her first born. She reluctantly sat us at a comfortable booth where we waited another ten minutes before I asked for some «service» (I use the term service loosely), We placed our order with a minor modification to mine. I wanted Ramen noodles instead of vermacelli. They proceeded to bring me a rock hard brick of noodles right out of the Ichiban package. When I asked how I was supposed to eat them she looked at me like I was some kind of idiot. When i explained to her that I wanted the vermicelli noodles OUT and the Ramen IN she advised me thats how they do it.
So if you want to enjoy yourself at what I will call the basement suite of an outhouse, staffed by a team of racists, this is the place for you.
— 15 stars

I went here with a couple of friends and my sister.
I do enjoy that everyone gets their own hotpot, making it great for groups with different taste preferences. I got the beef hotpot with fresh milktea. A little bit on the pepper-​y side and with no shortate of vegetables, overall it was quite delicious. However I was not a fan of the tomato slice since it was quite sour and did not compliment the hotpot that well.
As for the fresh milktea, I definitely recommend it. Not only does it look visually interesting (milk sits on top of tea), the flavor has just the right amount of sweetness. If you would like something more sweet the Hokkaido milktea is sweeter than the fresh milktea.
The reason I’m docking points is because their service was not my favorite. The server came off a little rude and rather off putting. Through out the meal they did pop by to check if we would like more water for our hotpot, but it was a little disruptive during our discussions. Maybe if they had something like a call button to request for assistance would be helpful to both parties?

Been here a few times with my boyfriend and my brother. All those times ive never had any problems. Today seems to be an exception. We were seated briefly after arriving. The table next to us, we arrived shortly after they did, was able to order and get their food before we even ordered.
We got sent a trainee to take our order, hence the 2 stars. He took the order by himself, with no one over looking his shoulder for mistakes.
My boyfriend’s order was perfect. He got what he ordered. My order was messed up. I ordered a milk tea with pearls, and a lamb hot pot with no spice. I got my milk tea without pearls. My lamb hot pot had some chilli paste in it. I don’t know why theres an option for no spice if chili paste is included all hot pots…

Okay! I like this location better! Nicer service, good food, I am a happy Unilocaler.

I was there yesterday with a rude waitress. Serena.
It was not my first time there but for being going not friendly restaurant, I won’t recommend to my friends and I will stop going there.
I believed all waitresses are too busy… they are not friendly… no greeting when we stand in front of them… Only watch you aging and again… until we asked if we could put down the number of people… the waitress till asked us wait…
When we sat down… she just said… we didn’t even heard what she was saying… then she left??? What the bad service…
The food was ok but the service was really bad…
Not recommend to visit again.

I’ve only been here for dessert as I was meeting a friend and came super super late due to transit which is ironic since I am only I only take 1 bus, however, didn’t walk to walk 30 minutes in the rain. I did have some bites of her hot pot which was amazing. Myself on the other hand had some dessert specially the matcha cream. Not sure if they have this anymore as this is an overdue review and seeing from another posted picture they may have substituted for an ice cream cube?). It is a whole in the wall like most hot pot places that I’ve been to this year. Prices are very decent. Customer service was okay.

My favorite joint for individual hot pot. I crave their hot pot every once in a while and must go to get my fix.
Taiwanese Spicy hot pot — unlike the others where you can customize, is only available in very spicy… makes sense since it is called «Taiwanese Spicy.» It is a bit too spicy for me so I have to eat slowly in order not to scorch my tongue, but it’s difficult since it’s so good and I just want to devour it.
Fermented cabbage — it’s pretty good, especially if you like tangy flavours.
Fermented tofu — my favorite so far. It’s not for everyone due to the pungent aroma.
Service is mostly decent but like some other reviewers have mentioned, sometimes it takes them a while to greet you when you go in.

Summer has arrived early in Vancouver which makes it hard to eat (drink?) delicious soups/​hot pot. Boiling Point serves individual «hot pots» with your choice of a soup base that comes with their respective meats/​fillings/​toppings. The beef hot soup option comes with a very few thin slices of angus beef, a few pieces of imitation crab sticks, a small variety of tofu, meatball, a small cut of corn on the cob, a quartered tomato, topped with enoki mushroom, green onion, and cilantro — buried underneath you can find tons and tons of napa cabbage and a few strands of vermicelli.
Each order comes with a bowl of rice — perfect accompaniment for the delicious, flavourful soup. You can add on a drink which comes in a take-​out cup.
Speaking of add-on’s, there are combos you can choose from which gives you the option to add more meat, veggies, or even an egg. The pot is really filling as is but if you’re a fan of «sides», the combo is a good choice.
There are 3 sauces at each table to choose from which I find unnecessary as the soup gives the toppings/​meats plentiful flavour.

I came here for lunch on a Saturday because my friends said it was really good. The outside of the restaurant looks really dirty and old. Not a restaurant i would want to go in but the inside looks pretty nice. There are photos of each hot pot on the walls. Outside each booth are seats for two.
I wanted to sit in a booth so i requested it and the workers looked like they didn’t want to give it to us even though the restaurant was basically empty. Finally when the employee asked the other employees they let us. They didnt say anything to us and just put the menus on the table and left. They didnt even give us water or tea. The workers dont understand english well so it was hard asking for things. I got the beef hot soup and it comes with a drink at lunch so i thought i could get any drink discounted like every other restaurant but i was only allowed to get black tea or green tea. The waitress was really rude. They just told me you cant get that you have to get it full price. They had no emotions either. I ended up just getting black tea with pearls and it was pretty good.
Overall the food was pretty good but i would probably not come here again because the service sucks waitresses are very rude.

I am not sure how to rate this place.
My partner loves hotpot, I do not.
I don’t see the logic in cooking your food when you go out to a restaurant. That’s the entire point of going out, isn’t it? If I wanted to cook my own food, I would just buy the ingredients and walk around the apartment half naked enjoying my creation without having to tip anyone.
Having said that, my partner says this is a good hotpot restaurant. I say, decide for yourself.

Boiling Point is a hotpot chain based in California, with 2 locations in BC, one in Richmond, the other near Metrotown!
We ordered a kimchi hotpot (regular size) and a miso hotpot (large). Each set came with a bowl or rice and a iced tea! You can also choose your spice level! You can also get extra meat or toppings for additional $. There was a lot of ingredients, a lot more than I was expecting haha! My miso hotpot even had crab in it! The miso base was really potent and very fragrant. My grandma’s kimchi on the other hand, wasn’t spicy enough for her haha.
I’ll definitely be back in the winter for some more hotpot goodness! :D

I walked in here for the first time yesterday, while lineup for Little Lamb was so packed. Instead my sister and I found new place called Boiling Point wih high expectations. We walked in without waiting ordered Taiwanese spicy hot pot and beef hot pot along with green tea. I asked the server to make Taiwanese hot pot to be mild and he said they don’t change the spiciness.
Later, we got our food and the server asked me in mandarin and mixed up, but whatever we ate them. The hotpot we both got, there were so MUCH vegetables and less meat. Soup– beef one was okay, Taiwanese one was very very spicy. Plus we waited forever to get our green teas. The green tea we got was sweetend with sugar which we didn’t like. Slow service and less meat so we’ll not return. I’d rather go to Little Lamb or elsewhere.

Even people who don’t like regular hotpot will love this joint.
If you ‘aint got asian in you, hot pot is quite the concept to grasp. ‘Let me get this straight. I pay a ‘restaurant’ to give me a bunch of RAW things and a pot and I as the diner provide the labour?’ Yeah, tough sell.
Boiling point is different. Rather than a communal ‘hot tub’ pot, each person orders their own. It comes pre-​loaded. There are 10 variations on the menu, but a multitude of add-​ons.
My personal favourite is the Lamb one. Includes: Nappa, Vermicelli, Lamb Sliced, Enoki Mushroom, Imitation Crabstick, Kamaboko, Pork Blood, Fired Tofu Skin, Maitake Mushroom, Clam, Sour Mustard, Firm Tofu and an egg.
For $ 10.99 (lunch) and $ 11.99 (dinner), it’s a fantastic value. Fills you up well. The broth is killer and there are 6 levels of spices you can select from.
And save some room for dessert. Their mango snow flake ice is really good. We added the boba balls (no idea what’s in them), but a must add.
Service is fast and friendly.
Be aware that they won’t split bills, but do take credit/​debit. Practice your math skills people or do it Chinese style: one person pays.