Telstra Store

As always worst customer service ever. Walked in to get 2 prepaid simcards, the welcome girls with their iPads don’t know anything and just told me to queue up on another counter. Waited 10mims and walked out. What a joke I just wanted to have a simcard but obviously they only care about customers signing up for one of their overpriced contracts. FAIL!

I was quietly impressed with the change of style customer service. Personable and professional with good follow up. They may be basing their approach on Apple… but it really works. Friendly staff that actually know their shit.

It’s hard to compete with Apple when it comes to in-​store customer service, especially when you’re a telco, but this is where Telstra have set the bar for themselves and they have made vast improvements in recent times.
Greeters immediately approached me upon entry to the store, and a customer service agent helped me without a booking all the way to resolution. Took about 30 minutes to resolve an issue and they stuck with it even though they had technical difficulties, and the agent gave me their contact details with individual email address for any follow up I may require. Congrats Telstra — this proves a telco can do it!

I don’t think Telstra gets a fair rap in Australia so I have to try and even out some of the negative reviews.
I had a 4pm meeting upstairs on a Tuesday. I dropped into the store at 3:45pm and was quickly approached by one of the staffers asking me to state my business. I said I needed to top up my mifi and pick up a sim for my mobile. He asked me to get in line… I waited maybe 4 minutes before being helped by a staff member behind the counter. I told him right away if I have enough time with a meeting at 4pm. He assured me it was enough time and sure enough I was out the door with what I needed with a few minutes to spare.
Their 4G service can’t be beat in Sydney and their pre-​paid SIM card is excellent also. Go Telstra!

I really don’t like the attitude in Telstra store Sydney! The people behind the tech bar have this «I care not» rather insincere attitude. The Apple Store across the road from it is miles ahead in coming across as sincere. The service time is equally shocking. The elements of an Apple store is there but this is superficial. I have nothing positive to say about this place. I felt like I was a technical novice in comparison.