CBD Storage

Company from depths of hell.
Called after plans fell through. In a panic. Spoke with staff member as I was frantically rearranging goods in quite obviously anxious state.
Having never stored products in past, I asked for requirements. Crystal clear on photo ID but when it came to signing up, she gave a clear *recommendation* that I sign up ahead of time. Given last minute, went against recommendation. After a lengthy journey to reach centre and in alignment with previously discussed times, called about unloading as I was on leg 2 and same lady berated me for not following her directions which were now requirements. In addition, she criticised my manner of communicating (esp subpar when under stress), and told me to take my business elsewhere as she didn’t wish to deal with me further. I’ll note that at no point was I rude to her. I accept that misunderstandings happen and even take accountability entirely for not phrasing questions appropriately. I can suck up either a later trip or 2 – 3 hours of waiting. I do not accept that someone who states that she often works w people in horrible situations can turn a sort of crappy day into a violent storm of dysentery which required a helpful travel agent, a taxi, an über and several HUNDRED dollars to resolve.
Only after calling to get name to file complaint did she call 3x, first dwelling on the initial miscommunication after I clearly stated this wasn’t cause for complaint. I essentially got «sorry that you feel that way» and major back-​pedalling and revising (lying) her customer service person from hell that both taxi driver and I heard.
The fact that this person interacts with non-​native English speakers, travellers, tourists and people in crisis is horrendous. Zero warmth, patience, empathy, standard procedures for handling mix ups etc. Even with language ability and familiarity w Sydney in my favour, it is really the bail that broke the camel’s back.
Ineffective communication skills as she would simply need to say, «to register, we require you to come ahead of time with passport» rather than long-​winded monologue on processes. Or «you need to pre book in person. ‘I’d say…/should’ are not good for describing requirements.