Adam Internet

Adam Internet… great when your a new customer but then your forgotten about!
We have been with Adam for around 4 years… Why you ask if they are so bad? Well when we first signed for the normal 24 month term we upper our GB allowance a few months in, then we moved house each time not being told that every time we changed something it automatically started a new 24month contract.
We even became part of the Fetch TV trial period, which we were told wouldn’t be contracted as was a trial, until the service rolled out and our ‘opt out’ option never happened… so now we are stuck with that until next March. Fetch TV in my opinion has been terrible, constantly channels not available, the app doesnt link to the STB, the STB its self is slow and crashes… and takes an age to restart! The On-​demand content is average at best, the best being Warner TV until Adam decided to get rid of that in favour of Red Bull TV i get for free on a smart TV anyway! The movie selection of 30 a month is awful… usually a 70/80/90’s unknown straight to VHS selection.
The customer of Adam is actually not too bad… if you can get to talk to someone who can actually use their system… or even get through the que to talk to someone. The email customer support is also painfully slow!
My first statement about being forgotten about stems from all the new offers open to new customers… Double the allowance for half the price i pay! When i range them up nope… being a customer for 5 years gets you nowhere… unless you want a new 24 month contract and pay out your old one! Obviously loyalty is nothing these days and Adam have lost mine form next March!

I’ve used Adam Internet for ages and I’ve always been happy with the service.
I must’ve nabbed a plan before the price hike methinks, as we pay $ 30 a month for high speed broadband and only come close to the limit once or twice.
The website has stacks of info and your personal portal has pretty much everything you need to know, including how much data you’ve got left, any interruptions to the service etc etc.
The phone service is variable though. Sometimes I’ve had amazingly friendly and helpful peeps, other times yeah… not so much. I remember one particular time when I first connected with Adam and needed some help setting up my router (have you ever tried to set one of those things up? HEADDESK), and they refused to help me at all because I didn’t buy the router from them. Pfft. Non helpful, helpline!
Apart from that everything has been a-​ok, and I wouldn’t switch.

Adam Internet is an Adelaide based Internet Service Provider and has become increasingly popular in the last few years after BigPond and other leading companies have hiked up their prices.
I have used Adam as my ISP for the past two rental properties I have lived in and whilst getting Internet connected is never the easiest job no matter which company you go with, Adam try to make it as painless as possible.
Firstly, if you have a family or are living in a share house their plans are reasonable for the amount of data you get. For 100GB you’re looking at about $ 60 which, if you live with two other people, is very cheap for high speed broadband. However, the smallest plan they do is $ 50 so as a single person living alone that is a lot to pay for monthly internet.
The staff are helpful when you can actually get onto them. The helpline is often backlogged and I would recommend calling first thing in the morning if you don’t want to be on hold forever with a massive phone bill. They can also set you up with a modem if you don’t have one, but if you do buy it from a independent retailer (if you are into modems and understand the technology), it will definitely work out cheaper.