Jakes Custom Window Tinting & Graphics

Dealing with Jake’s left a bad taste in my mouth. This review is based 100% off of their customer service. We took my wife’s car in to have the window tinted. We had a few issues with the process. The car battery was dead when he went to pick up the car, the issues was resolved after having to take the car to the dealership. After getting the car home, I noticed the next day that they rear passenger door panel was falling off. I understand that stuff happens and I called Jake’s to talk to them about putting the panel back on correctly. Jake himself answered the phone and I calmly explain the situation and told him that I was frustrated, that’s when it all went sour. Jake started to talk to me very aggressively and tell me that those are not frustrations, (like he can tell me how to feel). He then started to insult my wife and told me that dealing with her was like talking to a child. I reminded Jake that I has talking to him with respect and not calling him names and did not appreciate the tone in his voice and that I would not let him insult my wife. After belittling me over the phone a little bit more, he said that if I brought the car in that he would «take a look» at the door panel. I am still in shock on how he spoke to me. Needless to say I looked up a video on YouTube and correctly put on the door panel by myself. I will never do business with Jake’s again and will be sure to share my experience with anyone that asks about window tinting.

Made an appointment by e-​mail which is always great, you’d be surprised how many businesses don’t respond to emails they have listed on their website.
Anyways, they had a cancellation so they asked if I could come in early, showed up early and they had our car done in about an hour, which is faster than the time we needed to finish our errands.
Cost was $ 80 for 2 front roll-​up windows on an Acura TSX, which was just slightly higher than the other 2 tint shops I got quotes from. They appear to use high quality materials and they warranty their work so I went with them.
No complaints, tint looks great and they were very fast and hassle free. If I have any issues I will definitely update the review.