Wrightwood Auto Service

I so wanted to like these guys and to make this «my place» to get the work done on my cars, but I had a couple bad experiences that told me this is not the place. I even came in here after one of my close friends told me this is a bad place to get my work done because they are always busy. I thought it must be OK, but it was not.
To start I had an oil, lube, and filter change done here and they charged me a 0.2 or 0.3 of labor to change my air filter. I think the shop rate is $ 80/​hr so my cost was $ 16 or $ 24. When I asked about the charge the response was that they usually catch that before they issue the bill, but that they just didn’t this time. That’s a lot of my money for 20 seconds of labor, but that’s cool to so now I have K&N filters on all my vehicles so they never get changed at a shop. I can live with that.
Secondly I had one of my trucks in for a brake job. They did brakes all around only instead of replacing the front rotors like I asked they called me and said they rotors are within tolerance, to be turned, so would I want to turn them instead of replace them. That didn’t sound like a bad plan because people have been turning breaks since the car was invented, it seamed most economical, and it simply is not a bad practice. The truck is done and and I take it home, but the next day I drive to work and notice the smell of burning brakes. I give the shop a call and they say to bring it in so I stop in. They throw it on the lift and adjust the back brake because it is so tight the wheel won’t turn by hand. Done deal and I am on my way with no charge.
A couple weeks later my wife tells me her truck is vibrating when she uses the brakes. When I drive the truck the vibration is so noticeable that I recognize the brakes are warped. The vibration is so bad that I switched cars with her so she would be in a safe vehicle. I call Tom and tell him that the brake job went south and that I need to get the truck in to be fixed. At that time I reminded him that it was just in there. I drop the truck off. This time they pull off the rotors and replace them with with new ones. I go in to pick up the truck and they give me a bill for $ 150.00. I stop right there and remind they owner Victor that the truck had just had the brakes done and that the truck has less than 3000 miles on it since they had done the work. He told me me that every thing had to be working properly or the brakes could warp. I reminded him that after they did the brakes they had to back off the rear brakes so we know they were tight. He told me that I had chosen to turn the brakes and not replace them with new rotors and I reminded him that his shop had turned them so they should warranty the work. I even told him that I would pay for the new parts he had hung if he would take care of the labor charge. The $ 150 was all that was on his mind so I gave him the $ 150. Got in my truck and have never been back. It is till hard to think that a person would not stand by the work that comes from their shop.
This was my experience. I hope it is helpful.

I highly recommend this place! Friendly welcome by Tom and Kirsten… excellent service, honest and helped me right away on a busy weekend!

I was in the market to change the timing and drive belts of my 2004 Hyundai Accent, and since I recently moved to the area, I figured I’d start local and check out W.W. Auto. After briefly talking with the owner and discussing what all I actually wanted replaced, I was fairly satisfied with the quote they offered, and decided to get my belts replaced by them. I dropped off the car around noon, and walked home (it’s less than a 15 minute walk from my house), and was able to pick up my car before 4 p.m. As soon as I started my car, I was impressed with the way it felt and how it handled. True, it was only driven a few blocks, and only time will tell the true satisfaction of this service by Wrightwood Auto, but for now I’m giving them 5 stars