Cardinal Management Group

Today Cardinal Managment Group Once again gets a 1 star. Victoria you told me if I have a issue I should contact you. We currently have a hot water issue within the complex. I am sure you have seen the emails I sent, with you CC“d on the email. Yet I have not received a call back. What’s the point of you telling me if I have an issue I can contact you. As always customer service is still an ongoing issue. It’s been a day and a half, and I still do not have hot water in my house, and I have yet to see an email from either the Board or Cardinal about a ETA as to when the issue will be resolved. All my emails requesting information have been ignored. As always what’s the point

Company was horrible with our finances above all else. After our new board members finally obtained control of the community we were able to see that they hadn’t done anything to keep us from what they seemed reasonable; a 25% increase to our condo fee’s. This isn’t to say that this may not have been just the associate we were assigned; but if it were, there needs to be more oversight from upper management if it was the case.

This management company is by far the worst I have ever dealt with. I have never experienced such rude and unprofessional service. I am extremely disappointed at the quality of people employed here. They are obviously uneducated and cannot answer simple questions in a courteous manner.
The man who I was assigned to work with was rude and unprofessional from the initial call. I had a simple question regarding window replacement recommendations, and he immediately put up defenses and began yelling at me over the phone. He refused to provide any helpful information and his tone was extremely arrogant.
I am inspired to join the board of our community to hopefully replace this management company with a more professional service provider. If this company wants to stay in business, they should consider cleaning up the employees and providing better training for new hires.

Cardinal is incompetent, lazy, useless, rude, and fraudulent. Do not hire them to manage your condo association unless you are an autocratic board president looking for a PUPPET management company. They serve no purpose other than to collect checks and handle resale documents, and they can’t even do that right. When I sold my condo, they charged me $ 318 for an official condo doc package for resale, and the package they delivered was invalid. A blunder like that can cost you a contract, yet they took no accountability and refused to refund. I reported them to the Better Business Bureau for their fraudulence. Everyone else who purchased bogus resale docs from them should do the same. Then at settlement, they added an additional, unexplained $ 108. They screen all of their calls and do not return calls. They hung up on my realtor.

These people are the worst. Period.
My community is currently managed by Cardinal. I’ve never seen more rude people. The first HOA meeting our property manager attended, she served major attitude to homeowners, who were asking basic questions like how does someone reach her, because she’s hard to get ahold of. When she answered, she wouldn’t even address the homeowner. She only looked at and addressed the board.
She’s not the only one. Try calling the receptionist. Ask her one too many questions and see how she responds. Just complete and total nastiness. The culture at Cardinal breeds a complete and total acceptance in treating homeowners (who are not on the board) with utter disrespect.
And what’s crazy is: These people lose sight of the fact that they work for US — all homeowners! Not just the board, but all of us. Board members come and go.
Customer service is not their only shortcoming. They’re not problem solvers, either. They’re no one’s consultant. Completely incompetent in this area. When challenges and issues arose, Cardinal brought them to the board to ponder and resolve. I have never seen them offer solutions. The ONLY solutions they would ever offer involved expanding their contract, adding more covered services, additional manpower, etc (in essence, padding their pockets more).
I am living for the day when Cardinal loses our contract and I am not the only one. Cardinal needs a good priority check and humility pill.

Wish I could put zero stars. Doesn’t respond to calls, full of crap service. I do not understand how they’ve managed to survive since 1987. Do not use them, be weary of management’s who use them.

I lived in Cardinal Forest, which is managed by Cardinal Management Group, for almost 10 years, so they had plenty of opportunity to demonstrate responsive, capable service to me as a homeowner. On the periodic occasion I needed assistance, 9 times out of 10, it was like pulling teeth to get help or the staff was completely incompetent or unresponsive. Since these people are not Cardinal Forest residents, there is little to no incentive to keep the outrageous monthly HOA fees within reason. Within the 10 years I lived there, my monthly HOA fee grew to $ 465/​month. One month, something got screwed up in billing and they withdrew the monthly HOA fee two days early, which caused my account to overdraft and they tried to blame me. Another example: in closing, THEY made a mistake in the paperwork… and then proceeded to charge me a fee to correct it in the settlement documents! Thankfully, there are a few people who live in the community who VOLUNTEER their time (unfortunately time that I never had to donate) in order to help keep the HOA management in check. One of these people also volunteered their time to renegotiate the gas contract which is a sizable portion of the monthly HOA fee. God only knows what the monthly HOA fee would be if this person hadn’t gotten involved — their efforts significantly reduced the amount homeowners had to pay for gas. Bottom line: think twice before moving to Cardinal Forest (and based on other reviews, moving to any community managed by these people)– they are rude, entitled and completely out of control.

This company has only managed my community (Powell’s Run) for a couple of months as far as I can tell. This is only a guess since I still have yet to receive any official correspondence from Cardinal. My first impression when speaking with my community rep was very bad! Before I could even explain what the issue was, I was rudely cut off and I was told to review my bylaws. I told her I hadn’t received any payment information, etc, to which she responded that I would receive the payment booklet shortly. That was weeks ago. When I spoke with her again, she rudely asked if I’d spoken to the company accountant. Umm, why would I speak to an accountant if she’s the community rep?!? She definitely had an attitude like she was paying me to do a job, not the other way around. I’m not sure why my community ditched a perfectly good and respectable company to go with this crappy excuse for a management company but I surely intend to find out. This company wouldn’t know good customer service and a good business ethic if they were hit over the proverbial head with it! Absolutely Awful!

This company is completely unfair and I would not use them for any reason. They make living in Markhams Grant Community in Woodbridge unbearable. They need to go out of business and have made it so that at least 5 neighbors that I know of have moved or are thinking of moving away as they nit pick on everything. They drive residents away so your HOA dues keep going up!

The Cardinal Management Group that manages the Potomac Club here in Woodbride, VA has been lackadaisical when enforcing the rules in the residential area e.g. parking, speeding, putting up crap in the front yard, etc. Why we got rid of the other management group, I don’t know why. In addition, our community entrance/​exit gate has not been working for a very long time (two to three months), and they still have not taken action in acquiring a trustworthy contractor to fix the gate or take on the new gate contract. Also, I have been trying to contact them regarding some issues with our home, and it has taking them four days to respond with a voice mail. No attempt was made for a return call, and I continued in vain to reach them, but they are difficult to get hold of. I feel as if every time I call, I’m being a nuisance to them.

This company manages our apartment building, North Hampton Place. And it is HORRIFIC! They behave as if they are the ones who are paying you to manage your building and not the other way around.
One of the managers has a very effective way of dealing with the residents needs: you don’t even finish your sentence when she starts shaking her head «no», and believe me, she does it EVERY time you ask for something without even giving you a chance to finish your thought.
One great example was when we realized that our door wouldn’t lock anymore. After $ 400 in locksmith fees and a long blood-​thirsty war with the same nice and always ready-​to-​help management always shaking their head «no», we finally got the management to admit that this was a door frame issue. Why didn’t they want to admit that was a door frame issue? Because door frame issues fall under the responsibility of the condo association and are paid by the condo association. Then after speaking with the engineers, it turned out that this 3-​year-​old building has major issues with settling and it affects the door frames and that the management has known about this all along. But they kept denying that it was their responsibility, i.e. knowingly lying to us.
These guys are trained to be «Komissars» and not managers. They could care less for the residents of the properties that they manage. They have this corporate attitude: «I don’t give a damn about you as long as I get my money».
I could go on and on. For more details see the reviews for North Hampton Place.