Polynesian Resort Hotel & Suites

If I could give it negative stars I would. Not only is it an awful place to stay but their customer service is terrible. Do not stay there.

Stranded at the dells because of a blizzard and decided to stay here as it was only $ 49 a night. The guy working the front desk was really nice and got us a room right away even tho it wasn’t checkin time yet. The place is under renovation which is desperately needed. Luckily our room is clean and pretty decent. Walking in the entrance to the hallway the place smells very musty and like someone snuck a cig while on break. It’s very confusing with the construction to know how to get from our room to the front desk without going outside (again it’s a white out blizzard so that wasn’t an option). The construction guys were really nice pointing us in the right direction.
The walls are paper thin and all we hear is kids yelling from other rooms. Not so relaxing for a vacation.
We decided to check out the tiki bar and indoor pool when we arrived. The «tiki» bar is a complete joke. There’s nothing tiki about it. In fact it’s downright dreadful. We ordered some nachos because we were starving but man I would not try any meat from this place. They were also out of all things to make any sort of tiki like drink. Very disappointing.
The floor of the pool area was disgusting, and the ceiling was leaking from the ice piling up outside. There were little kids running around and in the hot tub where they aren’t supposed to be without supervision. I spent about 10 minutes in the hot tub before giving up and going to shower in our room and watch tv.
You get what you pay for I guess but in no way is this place a resort of any kind.

I checked in yesterday and of course only 1 person checking people in. Gave me my room key, of course it did not work. I went back down to the desk them back to my room and it still didn’t work. They called maintenance and about 30 mins later it’s fixed. Then my room has a funny smell, then the fridge has mold in it and does not work so they bring me a new one. When everything was said and done I think it was close to 730 at night when we got there at 615. I will not be back!

This visit was such a disappointment from beginning to end. Upon arrival, our reservation was not correct– as we called to confirm a reservation for two queen beds– yet the reservation was for a different room type. John, who was the staff on duty, was accommodating and apologetic, switching our room to what we had already tried to call and confirm with a gentlemen (with a hoarse voice) whom stated he had the correct reservation. Then, as John totaled our 3 night stay, we were given a total that was $ 49 more than our previous purchase rate was we booked through
. John had to override the room rate to give us the guaranteed price we had already booked. When we drove to the other end of the resort for our entrance door, the door was broken open our whole stay and anyone could access the entire hotel without a key. The elevator was slow and shaky, ashtrays (the kind we haven’t seen in a hotel for 20 years) in hallways complete with cigarette butts, carpeted hallways smelled with a pungent mold odor. Walking into our room, as we turned on our heater we had to open our windows from the smell of burning heater or hair and mold. At the balcony doorway the floor soft and broken, the beds were uncomfortable, sheets were itchy, blankets were spongy, the mattresses were full of cigarette burns, stains, and the floor was full of stains, especially in front of the couch– resembling a vomit stain. The speaker of TV was blown. The pool area was closed on Sunday when we went to swim. We were able to understand that Sunday’s may have shorter hours on offseason Sunday’s, but then on Monday ¹⁰⁄₅ both the indoor pool areas were locked, dark, and closed– when hours stated they were to be open. This wasn’t a temporary maintenance issue– as both were closed all day. Given that this is a resort that prides themselves on their aquatic entertainment as their main attraction, it was unacceptable to have both of the water areas closed. We felt as it was an offseason Monday, the pools were not offered due to low guest counts. This is not acceptable as a paying guest who chose this resort specifically for the indoor water activities and would never have chosen a water park resort if we weren’t interested in utilizing it. As if we hadn’t gone through enough– as we arrived back at the resort after an exhausting day of walking the dells and wizard quest (AWESOME) we arrived to our keys not working. So– we had to hike all the way down 2 levels clear across the building to the front concierge to get new keys, only to walk back and have these new cards not work. After a call for maintenance request and sitting outside for 10 + minutes– the maintenance man (who was very courteous) clearly had to fix the lock sensor and replace batteries– deeming it to be a hotel defect again. Then, in our first morning, housekeeping would knock and mention being late for checkout, which shows there is terrible communication within the structure of this hotel, since we didn’t have checkout for 2 more days. There was no decaf coffee offered or available. This hotel experience was so terrible that when we got locked out of our room a second day in a row, we had enough and decided to leave a day early. For a hotel that calls itself a water resort by the rude man with the raspy voice being the one who answered when we checked out a full day early, he never seemed to care why the guests were leaving a full day early and didn’t even ask. We don’t recommend the Polynesian for anyone whether an individual, couple, or family. The only reason we gave them a star is because of the true courtesy of John at the front desk and the pleasant maintenance man who helped us.

The staff here was very pleasant, but there is not enough staff on site for a hotel this size. Check-​in took a half hour because our reservation had never been finalized (even though I had a confirmation code and email) and 6 other people showed up to check-​in while the staff was having security try to find us a clean room.
The rooms definitely need updating and better cleaning– paper peeling off wall on bathroom/​tub and toilet with hard water marks/​no kleenex/​ancient tv with a screen that flickered… not too cool.
I think what bothered me the most, and the real reason I give 2 stars– there’s not a ton of honesty here. We booked this hotel from another state with only pictures and well-​written explanations of the «resort» to go by on their website. We checked in at 11:30 PM and we’re given a map of the «resort attractions» and we didn’t check anything out until the next day. Everything was closed except for a kiddie pool, hot tub, and shallow pools with basketball nets. I guess it has all been closed for renovations for a long time… so why sell it as a resort and give us a map? I would have found a different hotel. We stayed there the first night assuming the resort was operational. Honestly, with the room quality, I would rather have stayed at a Holiday Inn or something… they have pools and hot tubs too. I was pretty bummed, since this was a weekend getaway for us. We ended up just buying tickets to a local amusement parks and killing time on some rides.
I am pretty easy going. I didn’t complain about my stay at all. I really do think the staff here is great. And I appreciate that they reimbursed the $ 25 resort fee without me bringing it up. They also apologized for not having an operational resort (again, without me asking or complaining) but after they took my money. They should have never advertised an indoor Waterpark if it was closed for renovations all year…
They offered me 50% off if I return when the resort is finished with renovations. Said they would note my account. Unfortunately, I don’t believe that. I feel pretty cheated. :(

This resort sucks. They are in the process of converting it to a timeshare and there are some updated rooms and some really disgusting rooms. Unfortunately we were given a non renovated room. The carpet is dirty and the pull out bed had blood stains on it. The bedding was gross and the hot water didn’t work. Check in was really slow and they accidentally charged my card twice. They blamed it on an operating system that does not support the type of work they need it for. The nice pool they have showcased on their site does not open until 4pm. There is in fact a very musty smell throughout the resort. And when you check in they try to get you to sign up for a timeshare when you check in. The lifeguards are good and bad. There are some very obnoxious lifeguards that keep splashing the guests going up the stairs to the slide with water instead of watching their posts. I will not return to this resort. In all fairness they are trying to renovate but their staff of very unprofessional so they would have to go too. Good luck!

Seeing all the negative post I thought I should leave a post because I do not agree with other posts. Is this a 5 star hotel? No, it’s not but its not horrible either. We just stayed in a one bedroom on the renovated signed and the room was very nice. Nice king size bed in the bedroom that was very comfortable. The room was all updated except the couch. The pull out couch was old as was the mattress. Not sure why they didn’t update that was well.
All staff were nice and pleasant, and when we realized that we didn’t have sheets for the pull out I went to the desk anticipating them to hand me some. Nope house keeping brought them to the room in matter of minutes and even made the bed for the girls!
Pools: this is our second stay and the first time was in winter and didn’t have access to the outdoor pools. Some things were closed down (wasn’t too surprised since this was the last weekend of the season). Some updating is needed but we still enjoyed it! This is perfect for younger kids like 3−10ish.
We will return! Can’t wait to see it once all the renovations are completed!

This is clearly the worst motel I’ve ever stayed in. And I’ve stayed in bad motels in small Mexican towns. Seriously. I didn’t book it and trusted a family member to do so. Big mistake. Haven’t been to the Dells in 30 years and most likely wont come back. Everything is outdated, stuck in the 80’s, filthy and oh yes, under renovation. It’s really bad! Didn’t want to be rude with the other party we accompanied, but will have to ditch this place and book another hotel since bed bugs did not let us sleep. The guestroom smell is old, like piss and simply awful.

I couldn’t wait to write a review on this hell hole. If I can prevent any family from having to stay at this dump, I’ll feel redeemed. If your contemplating a trip to the Dells, a tent would be better than this disgusting place. I ‘ll admit, I delegated the booking of this so called «resort» to someone else, I don’t think I’d have made this mistake but from the moment we drove up, I knew this would be «an experience». Rooms, filthy. Waterpark, 50%, if even that, operational. Staff, not helpful and non apologetic for the deplorable conditions. Please, move on, nothing to see here folks… nothing at all. Do yourself a favor and stay elsewhere. You can thank me later.

I’ve checked in from May 22 and checked out May 24 for this past memorial day weekend. Our very first time going to wisconsin dells, it was myself, 9 year old daughter and wife with another family. Please stay out of these place, the building is falling apart, the room we had is motel quality with 1980’s electronics. The worst part for us was half of the indoor water park are closed due to renovation and also some parts of the kiddie pools water are too cold. Also I’ve noticed these place is very ghetto, If I would have known I should have spend more money and checked in at a holiday inn or kalahari but too late now. NEVER COMING BACK HERE AGAIN!

Pros: easy check in, staff very pleasant for the very little I saw staff. Room was large. Nice little balcony.
Cons: the tub didn’t drain (but maintenance responded within minutes, and was very nice); of course since the tub didn’t drain, soap scum ring was left-​no one ever came to clean this; during this, attempted calling front desk 4 – 5 times, no answer, but the woman vacuuming the hall called maintenance for us; power was out with no warning, mid day, while had the slow cooker going (fortunately it was already bubbling before the power went out); no maid service, fresh towels delivered 2x out of a 5 day stay; heat-​wall unit blew a nasty stale smell; some electric outlets/​lights did not appear to work; large box TV with 17 stations; no in room welcome book; no continental breakfast!!! No where to grill; balcony furniture grossly dirty.
Side note: the maintenance man explained that the hotel is under a 3-​year renovation plan, not what the website suggests will be completed ⁶⁄₁₅. If one intends to stay here, may want to check if the pool/​water park is in operation. Outdoor pools were not cleaned/​filled though could have been early in the season. He also stated that this hotel is between owners because neither wants their name associated with it as is.
2 stars because I’ve actually encountered worse.

We arrived early at around 11:00am and they let us check in early which was nice. This was our third time staying here on off season it was never perfect but worth the money. This time not so much. We got into a room which was smelly and dirty and for some reason there was a random lighter just laying in the middle of the Bed. The tv had about 4 working channels on a super old box tv. The hotel is under construction so you have to walk outside to get to the lobby. There were about three bulbs out in the room. The book inside the room says you can buy pastries and such in the moring for breakfast so when we walked to the front and asked about it the woman at the front desk said that they didn’t have any. So I thought maybe we were too late. I asked her when breakfast hours ended and she rudely said «it never began». The indoor water park had two crap slides. The hot tub was night. The first night we arrived in the Dell’s we stayed next door at the baymont and they give you passes for to Chula Vista and the rates are cheapier and the rooms are a million times better. My advice stay away.

Alright, so there have been some really HORRIBLE reviews on the Polynesian and I’m sure some are warranted, but here goes mine. In a nutshell, the place isn’t horrible, but I’ve certainly stayed in better facilities.
We were there for my son’s hockey tournament. Two teams of kids ranging from 6 to 8. Our water park time was limited due to the hockey schedule, so the water park wasn’t a make or break deal for our group. The team parents voted for this resort due to price compared to the Kalahari. The week leading into the tournament was a bit nail biting. The hotel had most of us booked for two rooms, the wrong nights or the wrong rooms. I must have called four times to ensure we had only one room and the correct room. The manager, Melissa, said she would do her best to accommodate our room needs due to having a 20 month old and not wanting to be cramped.
It’s off season in the Dells in the dead of winter and the hotel was under construction. Apparently, they are turning a portion of this resort into timeshares. The construction aspect is an important tidbit of background because it posed some challenges to our stay. First, you could not access the rooms from the main lobby area. The game room and secondary indoor pool area are only accessible from the lobby, so in 5 degree weather with –30 windchills you either have to drive or walk around the property to access this area. That was inconvenient to say the least. Not a deal breaker since the «main» indoor water park was accessible from our room.
The bar restaurant were closed during our stay. Kind of a bummer for parents who would have preferred to have a few cocktails while their kids burned off some energy. It was a big issue leading into the weekend for many of us drinkers, yet it all worked out because there is a Walgreens down the road that sells booze. The resort was rather relaxed in enforcing their no outside drinks policy in the water park. Most of the adults brought in beer or mixers in plastic bottles or an old McDonald’s cup. It’s cheaper to bring your own anyway. So not having the bar, really didn’t end up being an apocalyptic problem for us. Not having a restaurant was a bit more irritating because you had to either order delivery or leave the resort in order to eat. Again, we knew that going into it.
THE ROOMS: Alright, so the first thing we did was check the beds for bed bugs. There were none. Phew. There was no blood on the sheets and no questionable stains on the bedding. Phew x2. The couch had a couple stains on it that looked a bit worrisome so we simply flipped over the cushions. The microwave was from the 1970’s, but we never used it. The fridge was nice and accommodated two bottles of wine, some milk for the little one and a 12-​pack just fine. The décor is something our grandparents would have loved. Blue carpeting and yellow floral comforters. Classy. The beds were rather uncomfortable. I had a spring pop up into my neck one night. The bathroom was overall clean. There was a littlef mold on the ceiling over the shower head. It looked like it was cleaned once or twice. The metal plates that held the shower curtain up were rusty around the edges due to moisture. The TV was old and I think there were 12 stations available. We got to watch the Blackhawks on Sunday thought, so that was good.
THE STAFF: Melissa took care of us big time. We got the room we requested and she was quite pleasant. The security and the housekeeping crew were the same people. Mainly guys dressed in civilian clothing. It was a bit creepy at first because I thought they were just random guys walking the halls looking for trouble, but when you got to talking to them, they were quite pleasant and were looking out for everyone. No issues with the staff.
COMMON AREAS: It was the dead of winter. There was a lot of salt tracked in within the entry areas and stairwells. They may want to consider a vacuum once or twice a day. I noticed that wallpaper in the hallways was peeling in areas. Looked like water damage. Who uses wallpapered anymore? Also, because of the cold, you could tell people were smoking in the stairwells. Likely cracking a door open to ventilate, but I could smell smoke in these areas. Might want to police that a bit more.
WATER PARK: For what we needed, the water park was fine. Two slides and a lazy river. There’s also an area for smaller kids to romp around in. Overall it was clean, but a bit outdated. Since there’s not much else to do, going down the body slide is the most fun. My son did it 46 times in two days he said. Sad part was that the outdoor water park was closed. The verdict on the water park, I’d go to Great Wolf or Kalahari for more options in the future.
Overall, the resort took care of the group. Even gave us a 20% discount for some of the inconveniences. Probably wouldn’t stay here again though until a major renovation is complete. You get what you pay for.

This was the worst hotel I have ever stayed at. I have never wrote a review for Unilocal before, but this experience made me sign up for an account.
The experience started with a slow check in and a staff who was clearly overworked. They were answering phones and dealing with mistakes in reservations. They were friendly and helpful, but we were the first person waiting to check in and it took ten minutes to get help.
After we checked in we had to go to the Concierge desk to pick up our parking pass. They tried to get us to sign up for an event that discusses the plans for the new ownership of the property. They wanted to give us 100 bucks, but this was obviously an attempt to try and get us to purchase more stays at this hotel or other properties.
The room had Asian Beetles crawling over the walls and it was clear that the current state of the hotel is lacking attention.
The water park, if you can call it that was very sad. The main indoor water area had two rides and a lazy river. It was fine for little kids, but wasn’t much fun for older kids. The hot tubs were both out of water and not able to be used. The life guards were unfriendly and seem to have given up on their jobs. The lights looked like you were in a morgue.
The other pool area had lots of people in it, but had no staff at the bar. At least there was signs of life in this area, but not being able to enjoy a drink was not what I needed after dealing with the comedy of errors this place provides.
Other highlights were, very loud jumping on the floor above our room, a man punching a door and shaking a vending machine, children running up and down the halls late at night, and an overall feel of just wanting to leave and go somewhere else.
I realize this place was in transition, but I would never ever consider staying at this hotel again or any newly updated facilities. The new ownership seems to care more about future guests than current ones. I seriously cant believe I spent any time at this place.

Where do I begin? It’s winter break and we want to go to an inside water park at the dells. We thought we got a great deal off a website to come out and stay for 2 –3 nights for one low price of $ 59 at the Polynesian. We knew there was a catch and sure enough there was one, timeshares. Once on the property the lobby looked normal. Game room, main pool, kiddie pool, Jacuzzi, and concierge. We jokingly tell the kids this is it! They we not amused and were eager to get to the real deal. Now is were the nightmare begins. We get to our room through a side entrance and are not very impressed. First bad feeling, the elevator smells like dirty socks. That’s because there was a pair of dirty socks on the floor of the elevator. The place is packed with people scuttling about, so getting to the room is a challenge. We open the door to our room and it’s stifling hot. The room looks dirty and smells dirty even though it was made up by maid service. By now, my wife and kids are feeling uneasy. There are cobwebs on the ceiling, mold on the ceiling in the bathroom, the carpet is filthy and the sink won’t drain. After a quick pep talk, we head down to the water park. What a surprise! It’s a lot smaller than we anticipated. There’s a small kiddie water slide, a small lazy river, and two small water slides. We made the best of it and got bored in 30 minutes. The lifeguard made my wife feel creepy because he is checking out each and every little girl, and not in a good way. We head over to the Jacuzzi only to find out it’s slimy and the jets don’t work. So now even I am getting grossed out. I see there is a bar and game room upstairs so I figure I’ll check it out and ease the tension. I find out the bar and game room are closed for renovation. We head over to the main pool and find out the whole place is under renovation! There is no restaurant, no bar, no nothing! When we booked our reservation, no one informed us the resort was under renovation and that the accommodations would be sub par. By now the kids are voicing their objections and want to go to a real water park. And this is only after the first two hours of being at the resort! I figure let’s spend the night, do our 90 minute obligation in the morning and leave. We spend the night and my wife is having anxiety attacks thinking about bed bugs. She was a mess from 4 am until we all woke up at 8 am. Thoroughly exhausted, we go to the presentation and sit through the sales pitch. After our presentation, I want to check out early and forego the second night. I was told I would be charged for the second night at the full price! I have to stay or get charged? Now I’m confused. I had already paid for two nights! And furthermore, I’m getting more than irritated because of the attitude I’m getting from the front desk. It felt like I was at the Hotel California, you can stay, but never leave. I figure fine, can we get free water passes? NO. Completely frustrated, I pack up my wife and kids and we go next door to a hotel that has free water passes. The rooms were a 100% improvement from the dump we stayed the night before. After a good nights rest, the next morning I went back to the Polynesian and checked out. Finally, the nightmare had ended. My recommendation is STAY AWAY!

We were on an extreme budget but wanted to take the kids to at least a mini vacay for their summer break. The hotel we loved was 3 times the amount we previously paid so I went on the hunt for the most economical. This was listed on groupon for a fraction of the price so I took the plunge and bought a 2 night stay. It was five of us (2 adults, 1 teen, a child and a toddler). When we got to the location the front desk was quite disorganized, we didn’t mind because we know things happen. They made us pick up our parking pass with the concierge just so they could try to sell us a time share. Really? I didn’t give you enough money? Now you want my time? The people trying to book the time share were nice but unprofessional, they were eating and the smell of their onions overpowered the lobby area. They are also undergoing construction which was weird. Why not wait for the off season?
Rooms: There is no service in the are and the only place with wifi is the lobby. We were 2 city blocks away from the lobby. The rooms were probably last updated in the 70’s and there seemed to be some questionable brown spots in the bathroom walls. The room was huge but it still held a musty cigarette smell even though it was a non smoking room.
Water Park: the outdoor pools are FREEZING! My children refused to go in them because they were so cold. All of the pools had paint chips floating around from crudely painted objects. Most of the water sprinklers were broken. The indoor water slides and lazy river opened up at 4pm. What the heck? By the time 4 rolled around the kids were tired of waiting. The life guards were also horrible. Well not all of them but the majority spent most of their time talking to each other. Luckily for my kids they have attentive parents.
Restaurant: We had an issue with our fridge and the maintenance person worked quick to rectify it that I had initially given this place a 3 until the restaurant. The guy was rude, condescending and rushed my hubby. By the time my hubby made his way to us with the food he realized the guy forgot to include something that he charged him for. We decided to just leave it as is because we didn’t want to deal with the rude guy again.
All in all we made the best of a subpar situation and we will not come back.

Used to stay here when this place first opened — the place is EXACTLY the same today! There have been no upgrades or remodels since and it shows!
They sell all of your information to 3^rd parties — I am receiving calls telling me I’ve won a free stay at a Polynesian! When I contacted them, I received no response.

The room was ok. Pools outside were freezing. Inside pools were warm but dirty water; probably not a good idea to swim in, unless you want to risk getting Hand, Foot and Mouth Disease. Luckily, I got this room for free using my «free rewards» on
. It’s certainly not worth the $ 150+ tax price tag for this «resort.» No continental breakfast either.

I stayed here with my daughter and boyfriend for one night, as a mini-​vacation. I paid $ 45 through wbig for the room, and it was worth just that– I would not pay full price. The staff was friendly, and the room was adequate, but in dire need of a remodel. It was like stepping into 1988. The baseboard in the bathroom was coming apart from the wall, and everything was kind of grimy. Fortunately, the bedding appeared fresh.
The smaller pool area with the basketball pool was probably the best part. It had a slide that was perfect for my three year old. Once the main indoor waterpark opened, we went over there. It didn’t really suit us very well. My daughter is still a bit uncomfortable in the water, and the majority of the kids area had water spraying everywhere, which she didn’t like. The lazy river was decent. I will say this– the water temperature was fantastic. So warm.
All in all, worth $ 45 but no more.

I do not have enough FABULOUS things to say about this hotel!!!
My husband and I were looking for someplace cheap (ish) that wasn’t a holiday inn, and this place really knew how to deliver. We went off-​season (March 2^nd-​4^th) and it was only $ 89/​night! It was Holiday Inn prices at resort quality. We couldn’t have asked for more.
We were checked in on Friday night around 10 pm by Heather. She was SO friendly. She was one of the nicest people I have ever come across in customer service – especially for 10 pm :) She explained everything really clearly and was very helpful when it came to the amenities of the hotel. Very sweet woman for sure!
So our room was really nice! Of course, it could use some updating, but honestly, what in the Dells couldn’t?! They see tons of people a year, and our room was big, clean, and had a lot of great amenities. I especially liked how they had the sink outside of the bathroom so people were able to do their primping while others showered. Awesome!
I bought the cup there for 12.95 that I can use for pop refills for life. I thought that was a really good deal because I know we will be back again and again!
The indoor pool area was really nice. They have two different pools. One is the «waterpark» and is open until 9, and the other is a room with two smaller pools, and that is open until 11. You are provided wristbands for both of these. The waterpark was really neat. It catered to both my 5 ½ year old and my 2 year old when it came to the slides (size and length) for both of them. My daughter was even able to go down the tube slide by herself. She was thrilled. They have a really cute lazy river and a little splash pad area for the little ones.
We didn’t buy anything from there, but there is a cute little gift shop right by the entrance. there is also a really nice arcade upstairs. Lots of fun for the little ones.
This hotel also has free WiFi and towels for you to use after swimming!
Would I be back? YOU BET!!!