Polly’s Alterations

I left this place in tears. Polly is a psycho and as rude as they come! DO NOT GO HERE! I went in to get a few pairs of pants hemmed. My legs are different lengths… I politely asked her to mark both legs of the pants with chalk or else they will come out different lengths from my past experience. Polly started screaming at me and told me she had been doing this for years and no one was going to tell her how to do her job. I packed up all of my clothes and walked out on her. It was a nightmare!

Really wish I had read the reviews before I went here. I dropped off a vest with a zipper (pocket) that was extremely stuck. I should have asked how much it was going to be, but i just assumed it wouldn’t be more than $ 15.
When I went to pick up my item, the zipper was still stuck and they had replaced the main zipper (that was completely fine), and charged me $ 28! Now mistakes happen, and I completely understand that, but the lady was not at all apologetic and was a little rude about THEIR mistake! She told me she would fix my zipper, for no additional charge. Like its my fault they fixed the wrong thing! The more I thought about it the more it frustrated me so I called back and asked about the pricing, I felt like I should have been given some sort of refund since I paid for work that wasn’t supposed to be done in the first place. She gave me a whole $ 3 back and was not at all friendly or apologetic on the phone. When I went back to pick up my vest again, the zipper was unstuck but had clearly not been replaced. Ripoff.
Due to the customer service and high prices, I would NOT recommend this place. I think the only thing she has going for her is her location. I pass it all the time so it was the first place I thought of when I needed an alteration. $ 25 lesson learned.

The absolute worst. All I did was call to get a quote on hemming some pants. She told me $ 15 which is crazy to me, I paid $ 15 for my whole suit alteration back home and they were the best in the game. So then I began to ask her for a discount as I have about 15 pairs of pants I would have brought in. Which is $ 225 for sewing some damn cloth together. So then she asked me if and I quote «do they give you a discount on my paycheck» WTF. Told me it was all labor, well yeah of course it is I’m not dumb.
She was so rude in her tone and responded to me like it was a crazy question and then told me I was being extra sensitive. I was pissed!!! If Polly’s thinks they are high and mighty with their over priced tailoring, they can’t even talk to anyone with a decent tone.
I hope this review helps no one to ever deal with the morons ever. The service just over the phone is not even worth going near them. Polly want a cracker because that’s all you will be able to live off of when you go under. Good luck.

Let me just say how psychotic this place is. Polly is as crazy as they come. She should honestly be shut down. She charged me 75 dollars to take three inches off a dress. She was so rude when I called her. I could not express how much this b**** does not know how to run a restaurant. Please do not go here because she is rude would not listen does not care or anything else. Polly I hope you read this and please find a new occupation because you are disgustingly awful at your present one.

The store was dirty and cluttered which should have been my first clue but the alterations on my clothes were terrible! In fact, I now can’t wear what they «fixed» and am going to have to find someone else to correct the hack job done by Polly’s Alterations. And the owner was rude and unapologetic for how badly they messed up my clothes.

Was in town for a week and needed to get the sleeves taken up on a shirt and jacket as well as the legs on a pair of pants. Dropped the items off on a Monday and got them back Thursday morning… all were excellent quality work and the price was reasonable. I would definitely do business here again.
Pro-​tip: they don’t accept credit cards.

I get almost every dress I buy altered, so I have spent a lot of my life with seamstresses and tailors. Things aren’t always ready on time and they don’t always turn out right the first try. It’s disappointing, but it’s the nature of the business.
Not at any tailor, not at any business, ever, have I come across such atrocious customer service. The owner, Polly, is insane and incompetent!
I showed up to pick up a dress that I had dropped off four days earlier (along with four other dresses). I asked that this dress be ready today so that I could take it to an out-​of-​town wedding that I am leaving for tomorrow. I was assured it would be ready. I had an unlimited timeline for the other pieces. The only alteration required on the dress was to let out the hem. The dress was not ready when I arrived. I was annoyed. I asked why she had not called me to tell me it would not be ready as promised.
The owner did not once apologize to me, but instead immediately began berating me, she questioned me about how long I had known about the wedding, made lots of snarky, bizarre comments and repeatedly explained (in a loud voice) that this was all my fault, not hers.
I asked that she return my dresses, all of them, as I’d prefer to take my business elsewhere.
At one point she said «Whatever terrible things you’re thinking about me, I promise you we’re all thinking those things about you too, plus some.» By all I assume she was included the other two members of her staff who were present, and whom she was barking orders at while I was there.
After a bizarre episode where she kept insisting I sign various papers to take the dresses back that had not been altered, I left the store (having signed as she asked) only for her to follow me into the parking lot screaming and hollering about who knows what.
It’s very sad because the woman I worked with when I dropped the dresses off could not have been more lovely. She was incredibly knowledgeable and helpful. But, it’s Polly’s business, and today she made it quite clear to me: she doesn’t do what she says she is going to do (meet the deadline promised) and she doesn’t want my business (or else she would have apologized for failiing to meet the agreed upon deadline, rather than behaving like a maniac).
Long story short — if you’re still reading this — DO NOT GO HERE! More likley than not, you’ll regret it. (I should have known when I saw all the signs posted every where about how they only accept cash for alterations to certain types of dresses and all sorts of other disclaimers, such as after 30 days they are no longer responsible for your garmets, etc etc. This business is not interested in customer service.)