Eli’s Pack & Ship

Terrible service! Employees were rude and hardly acknowledged me even though I was the only customer. In addition, I was given virtually no options in deciding what method to ship. I was handed a form to fill out and told a price. Even after I asked why the price was so high I was given very little explanation on shipping options, and no information on when the package would arrive. I left and went to the post office; using a flat rate box, my package was shipped 3 day delivery for $ 12.35. Eli’s price was $ 35.76, and I don’t even know when the package would arrive. I always try to take my business to small local businesses, but my expirence with Eli’s was unacceptable.

Fiasco. Please reconsider before using this company. The service, at first, seemed personal and excellent. Then reality struck. When final prices and real contracts finally were pushed and prodded out of the manager and Eli himself, they were MUCH higher than promised. Contracts and arrangements that had been promised, («We’ll take care of it, don’t worry, don’t worry») had actually never been made. When I tried to salvage it, I was blamed for not asking enough questions upfront. Overall, an extremely frustrating and terrible experience.

Too expensive. Go to ups or fedex.

My friend had a Yamaha keyboard shipped to me using Eli., which arrived inadequately packed and damaged. She talked to Eli, who said he would file an insurance claim, but I never heard anything about the claim, even after calling Eli several times and sending him the information he said he needed. The few times I was able to reach him, I was really unhappy with our interactions, as well as the final outcome, which was that I didn’t get reimbursed for the money it took to repair the keyboard.
Complaints:
— overcharged for packing and shipping ($ 325 for a 50 pound package shipped UPS ground from NC to CA)
— inadequate packing (1.5 layers of thin bubble wrap inside a box that was too big)
— didn’t communicate to me adequately about the status of the claim
— made ridiculous assertions on the phone like «Given you shipped it 3000 miles I’m surprised it wasn’t more broken than it was»
— accused me of trying to «set him up» when I mentioned that the packing was inadequate
— was very curt in email, the last I was able to get a response from him he wrote «Sir, I have been informed by UPS that they tried unsuccessfully to come bye three times to do an inspection on the pkg. The claim has been closed now. eli». I never heard from UPS.
I could have probably done a better job by contacting UPS myself, or by researching normal prices before letting my friend pay so much. In any case, based on my experience with Eli, I don’t recommend using his company.