Dunkin’ Donuts

Yesterday morning 10÷16÷15 at 8am there were literally 5 – 10 fruit flies flying around inside the donut case. Sure — if I were a fly I would live there too — but unless you’re a fly or a lizard person take a good look in the glass case before you place your donut order at this location. The coffee was hot though and presumably killed any lingering «free radicals.»

Nothing like refrigerated cold, soggy hash browns in the morning served by Dunkin. Great way to make an impression, Dunkin by Gate 23.

This place is always busy. I believe the layout is partially to blame. Service is OK, but can be a bit slow. They’ve tried to alleviate this by selling doughnuts from the case in the adjoining bookstore. But if you want a beverage, you’ll be waiting in line; with just about everyone else in the terminal.

Due to poor planning on my behalf, I ended up at the Hartford airport without breakfast and after waiting in a lengthy line to check my checked baggage… still don’t get why I check in at my hotel just to stand in a line anyway to drop off my bag…
Through security and only about 20 minutes before my puddle jumper takes me to Newark where I cruise across the country back to Los Angeles. What can I get for breakfast? Well, this Dunkin’ Donuts is the closest thing to my gate and these are just starting to come to California… why not?
The line moved fairly fast and not knowing anything about their donuts I asked which to get? The morning crew… wasn’t really excited for people like me who hadn’t experienced their donuts and clearly wanted to get through the people behind me so as nice as she could but giving off the air of «pick a donut already you inconsiderate idiot, this isn’t a Belgian chocolate shop» I decided to go with the Boston Cream and a hot chocolate.
I ate the donut at the gate and it was a good Boston Cream. Donut was soft and chewy –freshly made– custard wasn’t overpowering in flavor, but creamy and just the right amount. The chocolate glaze on top had the right finish to this donut. Hot chocolate was creamy, chocolatey and hit the spot on a cold morning. I slowly sipped it well into my flight to Newark. It’ll be nice to have a DD in the area once they do expand in Los Angeles.

It’s 21 degrees outside so today is not a good day to sell me cold donuts and lukewarm coffee. I’ve visited this location on several occasions flying out of BDL so I know they can do a better job than they have today.
But maybe this is the norm now they only rate 2.5 stars prior to this review. I did notice the manager was a little upset over something else, as a paying customer I really don’t want to hear that at the counter take it in the back, I’d say there are issues here and there are also other options good bye DD

I’ll go three stars here. Polite service but they seem to take extra long for relatively simple orders. Behind three people (with basic breakfast orders) and it took a solid ten minutes to get the food.
It’s not like they were standing around doing nothing but they either need another set of hands or a better process (or both).
Food was fine.

Bad Dunkin donuts location. Long line slow service
Why run a place like this when you have such a opportunity ?
Slow line ! Crazy bad!

In this wing of the airport, breakfast options are limited to Deangelos and this Dunkin Donuts .by Gate 24.
Dunkin always has a huge line, but somehow the two counter folks and the cook behind the scenes manage to keep the line moving at an acceptable pace.
We were there today before 7 AM and the line was formidable. I had an eggwhite flatbread that was very tasty and fresh.
It’s not a great breakfast destination. It’s not an abysmal pit. Its average food at an airport.