Pabian Properties

I made an apt to see an apt on a Sunday, the lady told me «she could be relaxing but would do it since we needed an apt fast» We show up ten min early and wait another ten minutes no one shows, we called and texted her phone was off. No show… complete no show… we drove an hour for nothing at 9 am on Sunday morning.
Another rental agent called me that monday set up an appt and boom I am in the place and love it! Thanks !

You get what you pay for…
If you are moving somewhere short term, they have a wide variety of properties and are flexible around the lease terms. I could get a six-​month lease and extend it by three months when I was figuring out what city I would be in.
They were great about my security deposit. I patched the holes in the walls and cleaned the apartment. Within twenty days, I had a check to my brand-​new address for the entire amount.
The staff was always very friendly. They will provide you with a reference if you are moving to a new building.
The downside, in my opinion, is that the apartments are dated and show signs of wear & tear based on the age of the apartment that you are residing. The maintenance does not take «emergency» requests very seriously. I thought I had a leak in my ceiling, and they did not consider that something immediate enough to send out a plumber to check that day.
I found about ten bugs during my time there. I paid Orkin out of pocket to ensure there was not a pest problem as the landlord associated with the property said he sent someone out once a quarter. I think that Pabian does their best to help the tenants, even when the landlord does not. I would work with them again.
They have an excellent portal that you can pay your rent through and submit maintenance requests. This saved me a TON of time and hassle of sending a check every month.

Pabian Properties… Wow. Where to even start?
This morning, my friend had an appointment to view one of their «properties» and asked me to come with her for moral support. It was a good thing I did!
First of all, our appointment was at 11:30… And the «property manager/​agent» for Pabian Properties didn’t casually roll up until nearly 12pm. When she got out of the car (dressed in a dirty tshirt and jeans), she didn’t even apologize for her tardiness! She got out of the van and simply barked at us, «WHICH ONE?!» … Wow, thanks for the overwhelming professionalism…
Then, of course, we had the overall state of the entire premises. On the rental website, the picture of the outside of the property was CLEARLY not what we were forced to view.
The entire lawn was covered in old shoes, disgusting trash, and to put the cherry on the cake– a bag of USED MEDICAL ITEMS! Oh, cool.
Another nice touch was, of course, the floors of the porch where hundreds of ants were feasting on something dead and there were several used and disgusting toothbrushes scattered around… Which immediately put me in a Law & Order: SVU episode. (I mean, I’ve always wanted to be on one, so I guess that’s on me…)
Once inside the extremely smelly living space, my friend and I were both flabbergasted and horrified that people were actually PERMITTED to live in such a small and disgusting space. The tenants are long gone, and yet Pabian Properties didn’t have time to clean ANY OF THE APARTMENT before showing it! Old moldy food remained in the sink, broken tv and tables scattered the living room space, and I’m 94% sure something was growing in the rusty (broken) bathtub.
What did the «agent» say? Nothing. She simply stood there, completely bored and idle, as if WE were wasting her clearly VALUABLE time.
What a disgrace this company is.
If you own a property space, clean it! Take care of it! Be prompt, diligent and efficient. And hey, some lessons in appropriate customer service might be a good idea for anyone «working» for this company.
Avoid them if you can!
For the record, I’m only giving one star because I can’t give anything LOWER.

What a terrible terrible company. I can’t even express how awful and stupid these people are. I was happily living in an apartment managed by Harrison Properties, Ltd (a WONDERFUL group of people!) when my building’s management was transferred to Pabian Properties. Within six months I was moving out of an apartment I loved because I just could not handle these people.
–First, they entered the premises whenever they wanted, which is against the Delaware landlord tenant code.
–They destroyed a picture frame that I had in the common hallway of the house because they performed work on the ceiling without notifying any of the tenants in advance.
–My water was shut off (water was included in my rent) by the city due to late/​back payments. I took the notice to the Pabian office, which is a single solid security door that is often locked so you can’t get in at all, and if you can get in, then you are in a vestibule that you have to knock on another door– and they do not come to help you. I stood waiting in the vestibule during business hours for 20 minutes one time, until someone finally strolled out of one of the rooms. But on this one occasion, I had to knock on the outer security door until finally someone came and opened the door. I said «I’m a current tenant…» and did he invite me in? Did he offer me a seat? Did he introduce himself? No, he stood there holding the door half open while forcing me to stay outside while he listened to me. So I handed him the water shut off notice and his final response was only «oh, the building owner is supposed to take care of this, I guess I can forward it to him.» No, I’m sorry, but after 15+ years of one person owning this building I’m pretty sure he didn’t just suddenly start forgetting to pay the water bill. It’s the property management company’s responsibility.
–When I finally decided to move out, I gave them «too much» notice. (80 days instead of 60) so they tried to claim I had to pay another month’s worth. Then when I tried to schedule a final walk-​through the woman was belligerent and ignorant and told me she was «too busy» whenever I was available and just to leave the key on the counter. I later found out from a neighbor that she was too busy because she was SHOWING MY APARTMENT. I had physically moved out, so I wasn’t there, but I was still officially the renter so not only should I have been given notice that they were going to be in my apartment, she was too busy to be there to do the walk-​through because she was… already going to be there?
I took photos of the apartment as I left it, and returned the key to her personally, at the office, because she was too lazy to come to the apartment to do her job. Had to write up a contract saying she was refusing to meet me there and approved this exchange of keys as me vacating and brought a witness as well. The whole time she clicked her fingernails, sighed and shrugged and made general noises and then said «shut my door on your way out.» I was so shocked at how completely unprofessional she and all of the people involved in this company could be.
And then of course they took until the very last day legally to get me my security deposit back.
Now I live in a house next to a house managed by Pabian and I am still being plagued by them. I had to complain to the city in order for the construction debris from a remodeling job to be removed from the alley between our houses.
In the future, I don’t care how much I love an apartment or house, I will never do any sort of business with these people again. They are slowly trying to make a name for themselves in the Trolley Square area, but I truly advise you to avoid at all costs!