Lumber Liquidators

My husband and I purchased our Bellawood flooring at this location due to the quality of customer service my husband and I experienced, during separate visits. Once the flooring was delivered to the Boston Road location, our opinions quickly changed. We were very aware that not long after our flooring arrived we were supposed to pick it up from the store… not a problem… however, we started receiving up to two phone calls a day to remind us that our flooring had arrived and we needed to pick it up. We are only talking several days that we needed to prep the house we were building to pick up the material. Regardless, we continued to receive multiple phone calls each day. On top of that, we ordered stair tread and other materials to match our staircase to the flooring. Again, each day, starting on the day our order arrived, the phone calls start… up to two per day from a different person each day (Each employee’s name begins with the letter «J» by the way, so we had to keep track of who was calling because they all sound the same on the phone also).
To conclude, on top of everything, when I was in the store and spent over $ 7,000 (on only the first payment), for our Bellawood flooring, I was told what we ordered was ¾ inch thick, and what was delivered was only ½ inch thick. Luckily, we were charged for the ½ inch thick flooring. Still frustrating and we will not be making any future purchases from this Lumber Liquidators location, and possibly other locations, from now on, which is too bad, because we are building a 3,500 square foot house and need plenty of materials.