Fix Auto Whittier

My new civic got hit by a semi and the whole side of my car was crushed in mirror wrecked bumper gone I mean it was a mess my insurance sent me to fix auto and I just wanted to get the quote from there and find my own body shop after but after reading the Unilocal reviews and being there in person seein how clean and professional everything looked I decided to leave my car there. Initially I was told it would be 3 weeks and it’d be done the 28^th I was so excited to get text updates and find out my car was ready the 19^th! It looks new all over again they even waxed it and took care of a scratch that wasn’t even from the accident. They gave me great referrals for a few other things my car needs and I couldn’t be more pleased… highly recommend

I got a verbal rude quote today from a girl with dark hair and tattoos. She never checked the computer for the cost all she did was said $ 1k for the front 1k for the back and add another 1 k for the fender… and I said oh well thanks and walked away

Great service and great staff. Highly recommend this body shop for anyone who is looking to get their car repaired. They were very efficient with time and customer care.

Exceptional Service. Finished all the paperwork to get my car fixed and they already had the car rental company waiting for me. Kept getting updates on the progress of the car which were accurate. Today I’m here picking up my car and looks brand new. Love the customer service I will definately be coming back if needed (hopefully not). I strongly recommend this place for anyone looking for quick stress free process.

Very helpful from start to end. The shop set up my tow so I didn’t have to worry about how to get the car to the shop. We asked for an estimate and they provided the information in a timely manner, and when we needed a correction on the estimate they made it and provided the revised estimate. When we picked up the car they went over the repairs and were very helpful.

Came In with front end damages. And Fix It did an awesome job taking care of the repairs. Look a hundred times better.
Thanks to Bernadette and Ray in the office followed up on a daily basis on the status of the repairs.
Thank you so much!

Wow! My car looks amazing. I really appreciate their professional and kind customer service. After letting them know that I was paying for my own rental, they made a big effort to make my car a priority. They did a really nice job and shortened the time my car would be in the shop. The staff were very helpful in explaining what they did to my car. They also cleaned my car so it looks new. I would strongly recommend them. I’m really impressed with their service.

Great experience. Bernadette is great — detail oriented and follows up on what she says. The work itself was amazing. Can’t tell I ever hit a pole at all, lol! I didn’t give 5 stars because something happened with my tire and although they sent that out to get serviced they should check on the businesses they work with closely. Could’ve been a dangerous situation for me. However, for body work and great service this a great place (there is a pick up and drop off service if you don’t have a ride).

Great customer service. Quality of the workmanship is great and the staff is really friendly and accommodating. It’s part of State Farm approved repair shop so they handled everything. I dropped the car off, showed them the damage, got everything approved and was kept up to date via text message which is convenient. Thanks everyone at fix auto

Fix auto center has great customer service! They were able to help me get a rent a car right away and kept me updated on how my car was doing! I would definitely recommend fix auto!

I took my car over to fix auto and their service was great. They met all my expectations and then some!
Great customer service, especially Bernadette who communicated throughout this process. Awesome service; highly recommend them to anyone needing a good body shop.

I would not recommend Fix Auto for your Body shop needs. It have taken my vehicle here on two occasions and each time the service was worse than the first. The first time I had to point out several items that were not repaired. The repairs required additional days in the shop and me having to go back and forth with my vehicle, not to mention, arranging rides for each occasion.
The second, and most importantly last visit, the shop broke my Audi fob key. Fix Auto claims it is normal wear and tear, however, they fail to explain to me how I managed to have the key for over 10 years and in 17 days they broke it. The key cost me over $ 300 to replace due to their ignorance (not knowing how to close the key correctly) and arrogance (wear and tear 10 years vs 17 days).
I can no longer take my «Family Member» to this undependable, dishonest, unethical, and untrustworthy business, I encourage you to do the same.

Fix auto made me feel so confident in them they were the friendliest most helpful most patient group of people I have ever had to work with and Mike they did beautiful beautiful work on my car I would highly recommend their body shop to everybody

My insurance sent me to this body shop for repairs and they did great work. They were very friendly and kept me updated throughout the whole process of the repairs. Their work was really neat and professional and the best part they gave me warranty on the paint and repairs. I would most definitely use them again.

Bernadette was absolutely amazing at the front desk and made sure everything went smoothly and stress free with a positive attitude at all times! Ray also made sure to answer all my questions and tend to my cars needs without hesitation, great place and great service!!!

Great service! Bernadette was very helpful every step of the way! I recommend to anyone that needs auto body work done on their vehicle!

Getting in a car accident is not a fun experience, but if I had to go through it, the assistance of the Fix Auto team was amazing. I was very impressed with the thoroughness, professionalism, and customer service at this shop in regard to my car repair. Bernadette was the person to whom I was most in contact with and she is so pleasant and friendly. Thank you for making a difficult occurrence into an easier experience!

I never write reviews unless the service is so poor it justifies me taking my valuable time in writing a review. First, they score a big A for craftsmanship, WAIT FOR IT… They score a F– for service!!! After my daughter got into an accident esurance recommended this body shop. They of course have received several surveys regarding the poor service that I recently experienced.
It’s basic, when you tell a customer it’s going to be ready in 10 days, he/​she actually takes the time to plan for 10 days of not using a car. Sounds simple but apparently Fix Auto Whittier has a different calendar they use to count 10 days. If that’s the case, great! Just let the customer know 10 days is defined, as per Fix Auto Whittier, as a possible 10 days + 2 – 3 days… If they would have said this I would have been cool, I may not have understood how they count days, but at least I know I need to plan on 10 days + 2 or 3 days.
Of course when I called and asked to speak to a manager on the 10^th day by the way, the day they promised on 3 separate occasions, he of course was not available. So I do what any normal person would do, asked if he could call me… Guess what happen, YOU ARE CORRECT!!! No Phone Call!!!
So in conclusion, thank you for the great way you don’t take care of your customers (I definitely have stories to tell during my Über runs)… …And for everyone in Unilocal Land… Be fore warned, great work but when they say 10 days, they mean KINDA 10 Days!!! Good Luck!!!

Just had my car repaired after a hit and run accident. The staff was very nice to me and did great work on my car! I don’t think i would have received better service anywhere else. My car looks like a brand new car. Thanks Fix Auto and Thank you Bernadette for all your help! I will be back:-)

This used to be my family’s go-​to body shop, until sadly it changed owners/​management.
The old manager, Ralph was the most knowledgeable and friendly guy, and he always gave me a great discount for being a loyal customer. He always did quality work, and I was never disappointed.
…Until Greg I think his name was, maybe Gary (idk) gave me a $ 775 estimate. I arranged to drop my car off, (pain in the ass, 7:30AM on my Birthday) only for them to call me later that day and tell me that they had jacked up the price over 300 DOLLARS!!!
Needless to say, I picked up my car later that day. I’m actually pretty sad since I have to find a new body shop, and they lost a loyal customer. I will be taking my business elsewhere.
Thanks for nothing, FixAuto!