Pep Boys Auto Parts & Service

They have a friendly staff, and reasonable prices. The place is a little dirty, but for a car shop I guess that’s kind of expected. They told me it would be 45 minuets to an hour for an inspection and that’s exactly how long it took. As long as you call and make an appointment ahead of time, you’ll be good.

tire service with andrew went well again. great guy to deal with. i would ask for him personally if you want honest good customer service

Andrew provided superior service. I needed a headlight and a brake light replaced. He quoted me a very fair price and told me it would take 45 mins. I putzed around the store for a bit, and then took a seat in thier «waiting room». Which was a few folding chairs against the wall in the actual pep boys store. I took a star off for the awkward waiting room, and also the parking lot is very tight, right off, literally right off MacArthur road.
My car was completed in 45 mins as promised and Andrew let me use a 10% off any service coupon off my iphone. I was VERY PLEASED with his personal service, completion of service within quoted time, and overall experience. I will be back to this location and I will recommend this place to my friends! Check this place out. I have alot of experience with repair shops and this one was legit and straight up! I was pleased!

I initially gave this place 1 star. I had a really bad customer service experience while getting a headlight changed and the headlight failed by the time I got home. I hesitated to take it back but I do so much driving at night. I was greeted by an outstanding customer service rep, Jose, who immediately prioritized fixing the issue. It was like night and day from the day before. They fixed the underlying issue quickly (it was a bad socket) and gave me a discount for my bad experience from the night before.

BEWARE!!! DON’T LET THEM TOUCH YOUR WHEELS!!!
I was in Allentown visiting family and I had my oil changed at the Whitehall Pep Boys and they rotated my tires. I recently had a noise coming from my driver side wheel. I brought it to my mechanic and he said that all the lug nuts on this wheel including the one with the wheel lock on it were dangerously loose. He said it was dangerously loose and could have fallen off. This Whitehall Pep Boys location is the last place that touched my car so there is no doubt in my mind that your shop is to blame for this. I spoke with a Joe Kudla and your customer care department and i’m not feeling like they care too much about it. Then I went out to check the other wheels to see if they were loose too and sure enough the left front wheel had 3 loose lug nuts so loose that I could spin them with my hand. The left back wheel WAS MISSING A LUG NUT ENTIRELY!!!
This makes me extremely upset that you put my life and my wife’s life in danger by your obvious carelessness and negligence. You lack of concern is very surprising as well. If nothing is done about this by your company I will be forced to explore other avenues considering the seriousness of this situation.

My car had been making a strange noise the past few days, so we took it to Pep to get it checked out. They said it was a fan, and kept it for the day. We were happy when they called telling us to come pick it up that night. Upon driving there to pick it up, they told us that during a routine check following the fix (which THEY performed), a radiator tube just happened to blow and told us they’d have to fix that too. After keeping the car another day, we went to pick it up. We were charged for replacement of the entire radiator (plus the other fixes) that had never shown signs of leaking or breaking previous to our bringing the car there. Not only that, but they refused to let us have the old radiator– stating that they «threw it on a pile» after removing it and it might have broken then… what, rather than when they said it did? I smell an absolute scam.