EPOCH Senior Healthcare of Weston

Our family has been profoundly disappointed by the «services» provided by Epoch. They are understaffed and poorly trained. They freely acknowledge that their goal is only to provide the minimum legally required attention. They do not respond to requests for services (even when additional payment is offered), and flat out lie to avoid difficult questions. Terrible.

«elegantly» redecorated is code for cover-​up. LIttle or no dementia training, in either upstairs rehab or secure unit downstairs. Lots of alzh. sundowning going on. Staff is overworked, but probably not underpaid. Question the commissions and double booking because once you get in, it begins with a fall [which could happen anywhere] and then later the RNs who do not even emerge from their offices, [doors always closed] nor do they carry a walkie-​talkie [downstairs], come on. Go into action [leaving early], and order an evaluation upstairs in the rehab and enlist an agency for extra help, thus, when you begin this journey, you are paying 8,000 and it could turn into 18,000/month. Suspect with the marketing director or coded «community support» which earns this commission. Repeatedly witnessed over a 2 year period with families held «hostage» and their bank accounts. Food is excellent, but not enough for this diabetic greatest generation, no labeling on sugar-​laden foods, but they are FILLING, as they need these residents to sleep and be medicated. This is the most gross neglience of an assisted living in the Boston area that has been opened, re-​opened. Works with the Independent Living next door, and the Rehab Hospital upstairs… conveniently located, and the worst is that Activities or Life Enrichment staff are expected to pick up the non-​medical slack [and there are falls, and more all around, and use their judgement when it comes to these special citizens, who are admitted {it’s like a hospital, but looks like the Ritz Carlton]. I would not even bother to go on the wait list, as they will snow you with a «special deal», or offer to update you constantly. Go look and SMELL, you will need to see it to believe it. Hard to say which is worse, the lack of dementia training, the ESL challenged aides [who do try, by bullying residents], or the RNs, who leave early, and come out of their ivory towers for show, adjusting volume on the music [because they learned this at their once/​a year probably dementia training}. How many times can one watch «I Love Lucy»? The television set, [not even a big screen] is out of date, and the color adjustment is off. Of course, it will be turned off when you visit, and they’ll be happy to give you their newsy newsletter to show that they do invite families in, such as 3 – 6 at Easter time, where the overworked aides will decorate before YOU arrive when they should be attending to bathroom needs, coded as «personal care». This is one of the worst examples of this that a family member, agency member has ever seen, and these people don’t even have telephones in their rooms, although you may call the cell phone, if it gets answered.
One of the worst, and we’ve seen plenty.