Trinity Services

Excellent service! Richard was great! Had AC challenges. Ahhh AC! GREAT EXPERIENCE! This was our 2^nd time using Trinity.

I have used this company many times for many different things in my house he has repaired everything from my fireplace to my washer and dryer my fridge raider old one and new and now he has replaced and repaired apart to my furnace over the winterI continue to use this company for the quality of work and professionalism and the reasonable pricing compared to other companies everything they fixed it has been fixed right the first time and continue to work great I will continue to use this company for all future repairs thanks

While I appreciate your apology, you called my work number and I was at home, where my dryer is. While I tried to explain this to you on the phone, I did NOT appreciate your tone and interruption. If your business is busy enough to where you treat customers any way you’d like, GREAT! Don’t take new customers and cancel your contracts with other businesses, specifically HomeSmart, because people who pay for a service, do NOT have to deal with a company who talks down to them. I certainly did not deserve that.

I arranged for Trinity to fix my air conditioner after calling many other companies for price comparison. Trinity was competitive price wise and available the same day! The repairman (also the owner) came out and did a great job! He was genuine and seemed more willing to fix the problem than to price gouge.
Needless to say, Trinity is highly recommended!

I called Trinity and got through immediately and they were able to set up an appointment for the same day. Richard was on time and did a great job! I would recommend them any time.

As a younger woman who does not know much about a/​c and furnace repair, I feel like I was taken advantage of by Trinity Services. I had called to get a price quote and I said exactly «to CLEAN and check out my air conditioner to make sure it is working optimally.» They charged me $ 99 to do a couple tests and to look at the blower only to tell me it would be another $ 300 to clean that. So basically I feel like I paid $ 99 for nothing at all. I hate when companies take advantage of people who obviously do not know much about home repairs.

I am immensely pleased with the service they provided on my fireplace and furnace. They checked everything, serviced what was needed and made some minor repairs. The technician, Richard, was very knowledgeable, honest and fair. It was so nice to find such a great company that stands by their work and doesn’t try to slam you on the cost. I will absolutely call them again.

Bottom line: I appreciate the work they did, and they were courteous and professional. However, the prices are above average and you can do better if you call around, but you’re already committed with the $ 100 service call. I’d check around before calling them again.
The good: they came out within a few hours and got the job done. The tech also was helpful in pointing out how to re-​align my furnace filter to get more surface covering the intake. There was a separate issue where the motor was whining, and I was quoted for it. This was what I was initially expecting
The bad: the price was above average it turns out, but I paid it at the time because I had no heat. $ 100 just to have my furnace inspected, and $ 275 total for a furnace ignition to be changed out. The part appears to cost $ 30 – 70 online and he was done in an hour, so I spent about $ 200 on labor, and I called a couple other places to get a quote and they said it would have been about $ 150 – 200. I also felt pressured to have a full furnace cleaning (it was written 3x on my bill) even though when I had my annual tuneup done last year I was told that «you could have it done but you don’t really need it.» I can’t imagine so much dust/​dirt accumulating in 1 year that the tech needed to tell me 3x in person about the option *and* writing it 3x on my bill… for another $ 275. This is also above-​average on pricing. Keep in mind, I had told the tech that I had been out of work for over 4 months and was trying to keep bills to a minimum, and he still pressured me into a somewhat expensive preventative maintenance.
The receptionist was pleasant and the tech explained everything and was clearly knowledgeable, but their pricing was high for simple repairs and I felt like he was trying to upsell. I’m admittedly sensitive to this sort of thing and really don’t like it, and left a bad taste in my mouth over an easy repair. I’d use them again if other places were busy and I was in a pinch, but I’d check around first or do it myself if I were handy enough.

My gas fireplace went out just as winter hit, so neediness to say I was disappointed when I started to contact repair centers and told their next availability was over a month away! Trinity was able to schedule a tech to come to my house the next day.
Not only were they timely, but the fireplace looks great! Peter, the tech, was knowledgable and professional! He kept me informed of his arrival time. He cleaned up the mess in the house and the fireplace. No dust on the glass!
I will remember Trinity for any appliance repair in the future!

As you can see below my original post, the owner of the company reached out to me to rectify the situation. He described the miscommunication that occurred and offered a quote for just the labor portion of the job. I declined Trinity’s offer to service my dishwasher and made the relatively simple repair myself using the part Whirlpool sent to me.
The reason I’m still only giving the company two stars is that they completely misdiagnosed the issue and had me order the wrong part. I gave a very detailed description of what was going wrong with my machine and was pretty sure it was a computer component that was failing. The person who ran the diagnostic on my dishwasher said that I needed a new control panel – the front part of the washer where you push the buttons. His suggestion was like recommending a new keyboard when your hard drive is failing. Needless to say, the new part didn’t fix my problem and I can’t go back to the manufacturer again to ask for another free part.

Some of these negative reviews are ridiculous so I feel the need to give a positive review. My refrigerator was leaking water so called Trinity and they came out fixed the leak, replaced the motor and all for a reasonable price. Peter the repairman was punctual and nice to deal with, no complaints here!

Trinity Services has been out to fix my refrigerator once, my freezer the next time and most recently, my HVAC. Each time they’ve quickly identified the issue and promptly fixed it. This last time, with the HVAC, I personally met the owner who was extremely knowledgeable and fixed my problem quickly, while giving me a lot of options and ideas as to what had gone wrong in the first place, and how to prevent it from happening again.
It’s hard to find a company with this kind of range and such exceptional services rendered. Even the scheduler on the phone is extremely polite and accommodating.
Very pleased with Trinity!

I called twice early on a Sunday morning & left a message due to their good reviews on here. Unfortunately I didn’t get a call back until the following day.
By then I already had another company come out & do a great job fixing my issue. I’m sure their work is solid but their response/​customer service could use some work.
I can understand if you’re not open 7 days a week, I’m fine with that actually. When the answering machine says you’re on another call when you’re really closed… That’s a problem.

I highly recommend Trinity and I’m surprised to find any negative reviews on here at all. My A/​C broke during the hottest week of the summer. Richard immediately returned my call (during his busiest season, obviously), got out to my house the next day, spent an hour and a half explaining the workings of an A/​C unit (of which I had no prior knowledge), took my phone calls well into the evening that night to answer more questions as I tried to figure out what to do. In the end, his quote was much higher than that of the second opinion I got, so I ultimately went with another company to replace my entire A/​C unit, but that’s because Trinity doesn’t sell a certain brand. Not his fault.
Thank you, Richard, for being so incredibly helpful during my melt down (literally). I WILL call Trinity again should/​when my next house failing calls for help.

Do not use. No customer service skills in technicians. Asked us to move around the washer and dryer, not him because he had an injured shoulder. Walked off the job and did not finish the repair or test the unit. Told me that himself. When I called the company back after the tech left for being angry that I reported him asking us to move the unit around and back in place for him I spoke with the owner. I asked the owner for a non-​injured technician to come out and repair the washer and dryer and complete the repair that his other tech walked off the job. I am a single woman and the male tech wanted me to move the stackable washer/​dryer unit for him.
Owner of company stated on phone «he was sick of dealing with us people» Told me I was rude. Took a twenty minute phone call of arguing to get a commitment for a different technician to return monday and complete this repair job. I will have a broken washer for another 5 days. He said there was no one else available today or Friday morning between 8 – 12 to finish the job. Now I am waiting to the next business week, causing me to miss work hours for the third time.
I will update if they keep their word and finish the repair.
Update: Since I wrote a Unilocal review the owner called to say he will not complete the repair. Turns out the tech never even completed repair. Just pulled out my old parts and left the new parts on my W/​D unit with the cover off. Completely inoperable. Stay away. Incredibly unprofessional.

We have a refrigerator with a bottom freezer with a door that rolls open. The back of the freezer kept icing up and we called Trinity to diagnose the problem. The tech kept in contact with me to let me know when he would be arriving since they initially provide you with a 4 hour window.
He diagnosed the issue on the first visit and we scheduled a follow up visit a few days later to replace the part once he’d picked it up from the distributor. On the return visit the tech was delayed by other appointments, but again he kept updating me with the expected time-​frame so at no point was I left in the dark.
The repairs were quick and so far I haven’t had any further issues with the freezer. There is an initial diagnosis fee, but this is eventually applied to your total repair cost.
I would call Trinity again for future appliance repair.
A couple of things to note:
1. There are coupons on their website, but it’s impossible to read the fine print. That fine print lets you know that the coupon can’t be used on any other discount. Our tech quoted me a price that was cheaper than his book price, so I couldn’t use the coupon. This is a bit misleading and I’ve let the company know separately about this.
2. The final invoice doesn’t outline the cost of all of the services very well. I’d like to see the original price listed (which I guess is the book price — but I don’t know which book this is either), then the discount applied, and then the diagnosis fee applied as well. Instead the invoice is just one general charge.

Yet again, Trinity saved the day! Our heating went out New Years Eve, freezing temps and Richard knew how to fix our furnace within 20 seconds of being here! I found this place on Unilocal and love leaving positive reviews for them because the whole experience is so great from the moment you call their business! Don’t go Anywhere Else, trust me!

September 2013:
Just used Trinity Services, Inc. again, but for my dryer this time. I’ll say it again: I
I can’t imagine that there is anyone out there better than Trinity. The service is prompt. The follow-​up is great. And the customer service is absolutely impeccable. It’s nice to have someone like Trinity to call when you’re in a jam and you need something fixed quickly. Thanks, Trinity!
December 2012:
Okay. It’s December 27^th. 3:00 p.m. My heater has just gone out. Outside temperature: 23 degrees Fahrenheit. Projected low: 10 degrees. Absolute freaking anxiety attack. Panic. Cold. Panic. Colder. I call Trinity and speak with Patty. She very calmly assures me that someone is on the way. Really? A responsive appliance company? What does «on the way» mean anyway? Well, in Trinity’s case, it means on the way — soon. Within less than an hour, Marcus from Trinity shows up. Friendly, polite, affable. Gets out, goes straight to the furnace, and voila — problem solved. Loose wire. Missing fuse. Whatever.
Now, these companies have you in a tight spot. What are you going to do? Not pay them, not hire them? It’s going to drop to freakin’ 10 degrees. You’re gonna hire whomever for whatever cost. Period. So, I expected to get hosed. Wrong again. $ 99.00. Heater working. Anxiety gone. Best money I’ve ever spent. And I’m publishing this review at 4:45 p.m.
I can’t imagine that there is anyone out there better than Trinity. In fact, I don’t see how there could. Thanks, Trinity. What could have been a financial and logistical nightmare turned out to be, at worst, a minor inconvenience. Marcus, you rule.

Let’s face it. I can be a bit silly. Sometimes I freak out about the potential that my geriatric appliances are TOTALLY BREAKING and I CAN’T AFFORD TO FIX THEM!
Here’s an example; a few months ago, I called Trinity because my washing machine — he’s more middle aged — was on the fritz. I spoke with Patty on the phone, and she was a doll. Then when the technician arrived he found the problem in about a minute. Operator error (mortification.).
The most recent freak out happened just this week. I was baking to relieve stress, and nothing was turning out well. My cornbread was nearly blackened on the bottom and sides, and completely uncooked in the center. The same fate awaited my poor sugar cookies. Not a stress reliever. So, after much deliberation, chats with my gal pals, and nervously pacing to help swallow my pride, I called them. I again spoke with Patty, and she walked me through the steps to see if I needed any help. Again, a case of operator error. When I apologized to her for wasting her time, she said that she was happy to help. Thank goodness for kind, professional people.
From this day forward, all of my ancient appliances, and freak outs due to them will be in the capable hands of the staff at Trinity. Whew.

Same day service, prompt, and gave me all the facts so I could make the best decision.
I called this place because of the great Unilocal reviews. They were wonderful. They gave me an appointment window for the afternoon, but were able to come by earlier. The technician evaluated my Dishwasher and its refusal to drain. It turned out that the problem was the motor and that a new motor would have cost much more than a new unit (he called and got a real time quote on the motor on the spot), so the technician recommended I purchase a new one. He also pointed out that there were some replacement parts in mine (came with the house when I bought it) that were incorrect and were probably the reason it never worked particularly well on the dishes on the top shelf. And, he let me know about some issues that may not be up to code, with regard to how my dishwasher was set up.
The technician told me exactly what to look for in a new machine and noted some specific brands that I should consider (American made). Hey, the guy that has to fix these all day must know which ones break down the least ;) He made the recommendation to replace the unit without trying to sell me a new one or sell me installation services, so I really did trust this recommendation. The service cost me ~$ 70, but it was well worth it. I felt prepared when I headed to Lowes to shop for a new one.