Charles Scott Salon and Spa

I left my old salon after 2 years because I had a very bad experience (a trim turned into 10inches being cut off, and there was a month of crying). So I booked a haircut here for a trim with Vanessa. First off, she is super sweet and fun to talk to. I told her about my bad experience and even showed her pictures. She told me cutting my hair dry was best for my hair texture. She then explained everything that she was doing. She barely cut any length off but made my hair look so much healthier! I am so glad I gave this place a chance after reading mixed reviews. I highly recommend getting your hair cut by Vanessa!

The receptionist was incredibly rude and the stylists all looked trashy. They were wearing dresses more appropriate for clubbing than work. The products used were all cheap and nothing better than you’d find at CVS. They also don’t offer water or anything, and most salons do.
Randi was super hesitant the entire time, too, and kept asking if I needed mousse or hairspray. Typically, stylists just go ahead and do it…
Honestly, I expected more for the price. This was about the same quality as Great Clips. I left with my hair looking about the same as it did when I came in.

Joy rocks for updos and general hairstyling. I have seen pictures of her blonde color and she is very talented. Her personality rocks and she makes the appointment fun.

NEVER BEEN SO DISAPPOINTED! Dont go to «master sylist «Antoinette. I had a gift card & decided to use it. I made an appt for a cut & to have my blond ombré redone. When I went to pay for my cut & color, I was floored. I have always went to higher end salons like studio palmieri & color nation. the total here was $ 220!!! Even after my giftcard I paid more than I ever had in my life! You know why? They paired me w/​a «master stylist» & the receptionist had THE NERVE to say well next time ask for a less expensive stylist so this doesn’t happen. I NEVER ASKED FOR THE MASTER!! ARE YOU CRAZY? Here’s the best part, my cut was uneven & the «master stylist» cut pretty much all the blond off! Looked like frosted tips! So I called them & wrote the manager an email about this. I went back to have my hair fixed by another girl who was VERY NICE. It gets better; she only had time to fix the cut. They wanted me to come in a THIRD time in a week to redo color. I live 30 min away, which I did explain. AGAIN the receptionist was rude! She told me what I want & what I asked for were different. I already had blond in my hair. I asked to go 1 shade lighter. I told the stylist 3TIMES because she kept asking before she started. The receptionist went on & on just to tell me she can’t do any refunds. I would have to come back anyway! I said part of it was credit so no I don’t. I went home & wrote another email to the manager that was on vacation. She did respond saying she was sorry. In the end though I spent $ 30 gc, $ 190, plus $ 37 in tips! They never gave me any sort of refund. I guess they needed it to pay their over priced rent!

Bad bikini wax. Experienced blood blistering instantly after the esthetician waxed me. Luckily they were sorry and didn’t charge me, but bad experience non the less!

I was happy with my haircut and color. My stylist, Joy, was great. The atmosphere is nice, and even though it was busy, I didn’t feel rushed.
I will be back!

Scenario: New girl in town in desperate need of a hair cut.
Solution: Unilocal it and find out that Charles Scott in Westlake is cool.
When I first met Bernadette, she asked the standard hair ice breaker: «So, what are we doing with your hair today?» When I answered (probably while yawning) «Aaaahhh…just…freshen up the highlights… I guess… and trim the ends,» she said «No.»
More accurately, she said something to the effect that if she’s going to earn the right to be my stylist, it’ll be because she’s done something amazing for me. And then she asked «What have you always wanted to do?»
Result: Life-​long blond turns sultry brunette! And loves every minute of it! Bernadette overwhelmingly earned the title of «My Stylist.»

Dear Owner of Charles Scott West,
I have been a customer for several years. My usual stylist has been more and more difficult to schedule. She called in sick at the last minute for a Saturday appointment, and I was given another stylist for a color touchup and cut.
The stylist damaged my haircolor, blonde on top and black in the back. I received comments from coworkers, friends and family wondering what had happened.
I called to have the color repaired, requesting a different stylist. When I arrived at the salon, I was told that I would have the same stylist who had ruined my hair. I asked for another appointment and even my money back ($ 168.45) and was told neither option was possible. The stylist was rude and applied all over brown to my hair. She put me in a corner and said that I would be done in 15 minutes. At 20 minutes, I asked for service, and at 25 minutes the shampoo girl washed and dried my hair.
I told the stylist and front desk that I was very unhappy with the results. They just shrugged.
The following week, I tried a new stylist at CC Salon & Spa in Westlake and was thrilled. I had forgotten what excellent customer service was like. The shampoo chairs are comfortable, your head fits the sink. The stylist took his time with me to repair the damage and charged me much less. He talked with me first about what I wanted and made every effort to make sure I was satisfied. My hair looks the best it has looked in years. What a difference!
If you are going to charge the prices that you do, you need to offer so much more. I should have demanded my money back for such treatment. A customer is not a number. I would have been better treated at a Best Cuts for $ 9.95.
Not only have you lost a long time customer, but I was so disappointed that I felt the need to post my experience on Unilocal.I will never come back to Charles Scott Salon.
Deb R.

I made a few bad choices with my hair when I moved back to Cleveland. And as a result, I spent most of this past summer with tiger hair. Yes, brunette with god awful orangish-​yellow stripes. I almost cry now just thinking about how jacked up I looked. I was just about to give up and buy a box of Clairol cool brown to coverup the disaster on my head when my mom suggested I make an appointment with her stylist, Tina, at Charles Scott. She warned me since my hair was such a mess (gotta love a mother’s honesty) I might have to shell out the dough and get a corrective color. So I made an appointment and hoped for the best… which is what I got! Tina was able to blend 3 different highlights/​lowlights into my existing mess and make it look fabulous! No corrective color needed… just an awesome stylist! And she took my concerns about trying to grow my hair longer and was able to even it out without taking too much length off. My new do was such a success, my boyfriend (who was smart enough to never make a comment about my previous horrible color) even mentioned how great it looked! And Tina is such a sweetheart. So easy to talk to and a has a great personality.
The salon just recently relocated to Crocker Park so parking is a bit more difficult, but there are supposed to be assigned spots for CS customers in the garage behind the salon. I am always at Crocker Park for one thing or another so I personally love the new location. The prices are comprable to other established salons in the Cleveland area and the quality of service you receive is worth every penny!

It would be a sin against the Holy Trinity – Manolo, Jimmy and Louboutin– to try to slip anything less than an elegant foot into one of their perfect creations. Each yellowed sole, cracked heel, overgrown cuticle, callous and chipped nail requires confession, atonement and ultimately redemption.
Can I hear an Amen?
Yes, you can go to those cheap storefronts where some fly-​by-​night pedicurist will razor and chop your feet to a semblace of perfection. But know this, my brothers and sisters: it is just an illusion or the evil one. Your cuticles and heels will look like hellfire in a day or so .
But there is hope, my brothers and sisters, for salvation! There is the Foot Fetish Pedicure– an hour and a half of buffing and massaging and hot wraps that will leave your feet next to godliness. Although the Polinesian Pedi smells like the Devil’s own rum punch (and oh how tempting that is ye lambs) it will leave your feet as soft as angel’s wings. The Arctic Pedi takes the hellfire from your soles.
Now do I hear an Amen!?!

as i sat at my desk yesterday, my back started getting more and more sore. sometimes i like to feel like i’m a jetsetting heiress who can afford to splurge on self indulgences. i’m certainly not, but let’s use that as my excuse to drop some cash on something for me.
i booked an appointment to work out that little ol’ back issue in a hot stone massage. i called charles scott, since a friend recently went there for a spa day and really enjoyed it.
here’s some gripes that a jetsetting heiress, unlike myself, would probably have issues with:
the noise back in the spa area. sure, they’re piping in mellow earth sounds and piano music to relax you and make you a vegetable. but over that? people in the spa lobby talking full voice, shaking you out of your comatose. noise from the salon in front piping through God knows where. it kinda throws you off. and if you’re dropping a benjamin on getting out some kinks in your body or just need to detox, it’s a bit much.
i’ve been wanting to get a hot stone massage for awhile now. they just seemed like they’d be über relaxing and would work out any issue you may have.
i walked in with some neck and shoulder issues.
i walked out with them too.
hmm.
they mix hands on massage with the hot stone massage. and i’m not asking her to throw the darn rock at my back, but like, my neck and shoulders still hurt. she was really nice and probably really good at swedish judging by the hands on part, and i probably should have just booked a normal swedish massage, but i wanted to try the stones. my bad.
can you imagine a hot stone massage by someone totally unqualified to do one? man, that would be a good snl skit.
what do normal people think about when they’re getting a massage? here are the things i thought about:
1) ouch. my boobs hurt. (laying on your stomach on a flat massage board?) they should make female ones shaped like this
— — — — — — –J — —
2) the hilarious scenarios of the stone massage gone wrong
3) when will that lady stop talking in the lobby?
i digress.
anyways, yeah. next time i can afford to splurge on a little something for myself, i’m skipping the hot stone.
hahahaha get it? skipping the stone? oh man, i crack myself up.
um.
ok. enough.