Uptown Salon & Spa

I got the «Aroma Stone Therapy» massage. I got the hot stones for maybe 5 minutes of the entire 75-​minute massage, it was definitely NOT a hot stone massage which is what I really wanted, and what I paid over $ 100 for. Why on earth is it advertised as a hot stone massage if they’re barely used? And there were no «luxuriously warmed oils» whatsoever, as advertised on the site. No aroma involved in the massage. I have no idea if this has to do with the masseuse or the general practice at this business.
The masseuse was very nice and did check in with me throughout the massage to make sure she was giving me the correct pressure and attending to the parts of my body that needed the most attention. She did a great job on the massage but I left feeling like I didn’t really get what I paid for or what was advertised on the site.
Also I think it’s nuts that gratuity is cash only. I rarely even carry cash with me and would have given the masseuse a way bigger tip if I could have put it on my card.

Every time I drive by Upton Salon in Westerly, RI I get annoyed, and that’s why I am writing this review. For my daughter’s wedding the bridal party went for a mani pedi. The atmosphere was lovely and relaxing and that part was fine, with the exception of the French manicures which were done freehand and weren’t very straight. That night, after the wedding rehearsal, when we took off our shoes, our nail polish was ruined. We had to take the polish off and put new polish on ourselves, which stayed on throughout the wedding, I called the salon the next business day, and never got a return call. I called twice more and no return call. I would never recommend this salon to anyone, especially considering the price which was pretty expensive.

very nice pedicure. girl was very friendly. staff very nice and courteous.
price was $ 25 for no polish. pedicure overall was fair, wouldn’t go back to same person. very quick and not as detailed as some other places. The Place is really nice inside, very high end, parking is ok. Extremely busy and crowded, but I got right in! that was worth the trip.

I live in NYC and travel to RI so I can have my hair cut and colored at Uptown! Erin is absolutely amazing, especially if you’re blonde! All of the receptionists, estheticians and hair stylists are knowledgeable and friendly. If you need your eyebrows waxed, Kylie is your girl!

My experience at uptown was very good. They were professional and took the time to consult with me about my color. It was clean and very welcoming

I considered giving this place one star, but there were some positives that pushed it to two stars.
I came here before my brother’s wedding to have my hair done. I had booked a blow dry, and put in the notes that I’d like a blow out with a round brush to give body and bounce, and maybe a few added curls if it seemed necessary. I wanted a natural look (the wedding was outside on a giant farm). I liked that you are able to book online, and they confirm your appointment via email– it makes it more convenient to try to get this stuff done after hours instead of trying to call during the day.
I arrived a bit early, but knew that I may not be able to get started early. I wasn’t. Actually, it was at least five minutes after my appointment that I was finally called over. I know five minutes isn’t really much, but I was on a pretty tight time schedule.
I explained to the girl, Melinda I believe, what I wanted. She said OK, and let me know that if she used the curling iron it would cost extra. I said that was fine, I would pay, but reiterated what i wanted– a blow out with a round brush for lots of bouncy body, and maybe a few curls after.
I received the exact opposite of what I asked for. She blow-​dried my hair with her hands and with a flag paddle brush, using a ton of product in my roots. I told her I did not like too much product because my hair tended to get really sticky and heavy by the end of the night, and that I went for blow outs regularly near where I live, and not much product was needed, and it always came out great. She said to trust her, she was using product that was very light, and doing it a different way. I asked her about the round brush and she used a huge round brush for a while, but switched back to a paddle brush, blowing my hair flat and straight, and seemingly at random. There was no order to how she dried it, she just moved around feeling for the wet spots the way someone new to blow-​drying does. By the time it was dry, It was completely straight and flat (my hair is not even naturally straight) and the roots were completely flat. Then she started on the curls.
She used a small curling iron and gave me tight curls, and doused every small section of my hair in hair spray. I was turned away from the mirror so I couldn’t tell what it looked like, and by the time I saw it was too late to have her change it, given my schedule. I was shocked, though. I had specifically booked a blow out and asked for a bouncy blow dry, and gotten this– super tight curls with a small curling iron. I reiterated my concerns about product and she told me it was a light spray.
I have literally never had someone use that much hair spray on me. Each strand got a good five second spray, and then she continually sprayed it over my whole head. I was shocked.
The result was that it looked OK for a while, the curls at least, despite being completely different than what I wanted. The roots were flat from the start and there was nothing could do about that. However, by the end of the night, it was a giant sticky mess of hair spray, exactly how I had predicted.
Maybe I ended up with a backup hairdresser, because I heard her talking to others about how five girls were out that day. If that was the case, I would have rather they cancelled my appointment, as I could have done it better myself, or driven further to a better location.
I do have to note that I did appreciate them fitting me in for a quick foundation application after my hair (I had forgotten to bring mine to the wedding), and the girl who did my makeup was fast, friendly, and did a great job. Since I only asked for foundation, I was charged $ 35 instead of the $ 55 for a full makeup application.
I would not recommend coming to this place for a blow dry or styling unless you know your stylist and have used them before.

Was visiting Westerly for the week & had the opportunity to go here. Very impressed with the Shellac mani. Very clean! They use all CND products including the remover which is less drying than straight acetone. Price was very reasonable for the quality of the service. Highly recommended!

I went into Uptown, where I’ve never been, because I needed product & they’re just about the closest retailer listed when I searched for Aveda products.
There were 2 girls working the reception desk– I received zero greeting & they sat behind the desk & watched while I floundered around looking for what I specifically needed among the many different brands & bottles.
After approximately 1 minute, I asked for help. I described the volumizer that I wanted to a tee-​STILL neither girl responded or moved from her sitting position. I ended up finding the volumizing tonic on my own.
A glutton for punishment apparently, I noticed a BOGO sign on one of the shelves that read «These 2 Shelves, Buy One Get One Free». I started looking at the items & noticed that the products that I was interested in were not priced. I actually carried the item over to one of the girls & asked for a price; I got an «Umm…I’m not sure» for an answer. Since the little sign referenced these «shelves», I asked which other shelf contained BOGO products & got a similar answer, this time from both girls in a sort of «I’m not sure» chorus.
I then told them that I wanted the volumizing tonic & wondered if they carried Aveda’s Hairspray. It’s extremely well-​known; or at least it SHOULD be with a seller of the company’s products. After my description, I got the blank stare x 2 again. If even one of them had only taken the time to look up Aveda hairspray on their website (it’s called Air Control & runs about $ 26) or bothered to look up prices for the BOGO products I asked about, the grand total for me could have been significantly higher.
Their laziness and/​or indifference assured that I will never return. Thank you.

I really enjoyed this place. I went yesterday for a facial, it has been months I am embarrassed to say, since I have gotten work done for my face and it has suffered. The esthitician (sp?) who did my facial was professional, knew that I just wanted to relax and stopped talking which is important to know social cues. I am friendly but I just needed some relaxation and quiet. She was great picked out good scents and products. The paraffin treatment on my hands was a pleasant surprise. i left feeling refreshed and my skin looks great now. Only things I will say that made me rate this place 4 out of 5 instead of 5 out of 5. The water they offer is in a water cooler which looks kind of tacky, maybe splurge and get a better looking cooler. The room was freezing, maybe ask if the temperature of the room is comfortable just a suggestion (if the room can be temp controlled). Either way I will be back very soon for a wax!

Went in to have my roots touched up (done at a different salon). I had great customer service throughout. My stylist and I had good conversation but not so much that I couldn’t relax and enjoy the peace of the salon. Love that their sinks have recliners– took a kit if pressure off my neck. Only 4 stars since I’d have to use more services to get an accurate read on the whole place.

Uptown was so much more then I was expecting! I usually drive to Providence or Newport for a decent massage but took a chance on Uptown because of a gift certificate… Wow I am so glad I did!
The masseuse was new to the spa. I cannot remember his name, but he started in October of 2013. The massage was hands down one of the best I have ever received. He listened to exactly what I wanted… Which surprisingly is rare. The massage is a mixture of deep tissue and Swedish depending in your needs. I love that the massage is custom to your specific issue. Another pleasant surprise was the length. Usually when you pay for a 60 minute massage, you get about 45 to 50. This was not the case at Uptown. The massage started at 305 and ended a bit after 4! My back was singing when I walked out of there.
The spa itself is much bigger inside then it looks from the street. I could tell from the parking lot that the place was packed but I only saw one other customer. I love the layout of the place.
The prices are a tad on the high side, but not significantly. I’d say it is totally worth it! I’m saving up for my next one!

I was so pleased with the talent at the salon! I came here from out of town for my wedding in Watch Hill and after much research, decided to book appointments for me, my mom and matron of honor.
Heather did an amazing job on my styling– I showed her a pic of what I wanted and in 45 min she achieved it! Michelle did my make up– she listened to what I wanted and beautiful I looked when she was complete!
I wish the salon was closer to my hometown because I’d be a frequent client! Nevertheless on my next visit to westerly I know where to go for any styling needs!

I brought my mom and several friends here for hair/​makeup/​nails before my wedding last Saturday. It was really a perfect experience — no complaints!
Talia handles wedding bookings and she was so friendly and helpful. She always responded to my emails in a timely manner (super important) and kept all of our appointments straight.
They provided champagne and pastries for all of us to enjoy during our appointments. I want to say I had my hair done with Heather and my make up by Michelle and both were exquisite! I changed my mind about both when I got there and asked for tweaks on the looks that we practiced a couple of months before, and they were so accommodating and easy going. Everything went off without a hitch. Thank you!

Got a massage from Beathe today and she is awesome. She worked out my knots and checked my preference for pressure throughout. She has very strong hands and loved the hot towel on my feet! MMM… Would return if I’m in the area.

Its definitely a hard thing for a woman (or a man) to find a talented, professional and fun hairstylist. I have been going to Uptown for almost 2 years now after my hairstylist Erin joined their crew. I love Erin and would re recommend her to anyone, but you cant go wrong with any of the girls that work there!
The salon portion is very open and large with many stations and three sinks. They also have manicure and pedicure stations as well as the rest of the spa upstairs. It took me the longest time to realize they had an upstairs, which just goes to show you the seriousness toward the massages and spa (keep it relaxing and away from commotion!) They have a large reception area where you can sit by the mantle and enjoy a fresh cup of coffee courtesy of their Keurig Machine or you can browse the hair products they have for sale as well as Alex and Ani jewelery!
Uptown has a jungle themed décor which includes my personal favorite: the paw prints on the ceiling, however, it is not tacky or overdone. I personally feel very comfortable at Uptown. I love the color product they use. They only use Goldwell which leaves your hair feeling and looking extremely natural. I feel as though their prices for their services are fair. I believe you get what you pay for and believe me when I tell you, you will leave there feeling beautiful like we all deserve!